• NZSale

NZSale

Overview

NZSale has a rating of 3.78 stars from 670 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NZSale most frequently mention great prices, good quality, and long time. NZSale ranks 1st among Flash Sales sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
24
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service in the sense of the word is woeful.
How would you rate NZSale?
Top Positive Review

“This site says NZSALES, not AUSSIESALES”

Michell P.
11/14/23

Extremely misleading. NZSALES is an Aussie company. I bought thinking l was supporting NZ growth. I still haven't got my order and as l thought is was shipped within NZ should have been here last week for when l needed it. I won't be fooled again, l would give zero stars, but l had to give one. Shame on you for misleading us Kiwis. I will never shop with AUSSIESALES again and beware shoppers, you may have to wait weeks if you get it at all

Top Critical Review

“Sizing is inaccurate”

Vanessa C.
8/30/23

I bought slippers. However they are too small. We used the size guide. And now I have to pay $10 to return them. They won't even change for another size. I waited ages for these to arrive. I chose nzsale because I wanted them to come form New Zealand. But they came form Australia! Not impressed and won't use nzsale again.

Reviews (670)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (45)
Thumbnail of user sg496
1 review
0 helpful votes
August 2nd, 2021

Order *******
RAN: RT*******

Hi there, I have already returned incorrect item. I have attached the picture of the item in the contact message and ask to confirm about the wrong item I have received.
I have returned the item only after getting confirmation from Tariq that I can return it as I was as packing error.
I have email Joanna Anushia as well and attached the picture of the item but no response.

It's been 7 days today since the item has been received by Olga and I am still waiting for my refund.

I am a happy customer of NZsale since 2014.

Thanks

Service
Value
Shipping
Returns
Quality
Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi SG, thank you for your review and I am sorry that the refund has not been processed. Let me check on the returns and I will get back to you with an update. Thank you

Thumbnail of user jackiet26
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

It was easy to use, easy to get the goods no hunting to get tack n traces. Overall great!

Thumbnail of user jot43
1 review
0 helpful votes
December 6th, 2016
Verified purchase

Great selection of items at awesome prices. Have made several purchases and never had an issue

Thumbnail of user megj9
1 review
0 helpful votes
January 21st, 2017
Verified purchase

The shipping of a simple product takes forever! But once it arrives it is usually amazing and in perfect condition! Only once have I ever had an issue, sent the item back and got a refund! Easy as that :)

Thumbnail of user pipo5
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

My experience has been pretty good. I like the range of sales that are on not always clothes. Although I'm still trying to get a House of Harlow pendant but I'm always too late!

Thumbnail of user miriamm24
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

I have purchased clothes, cosmetics, fragrances and homeware from NZ sale. Most of the products were as listed and of high quality. One jacket was not as described and not of the quality I have come to expect from NZ sale brands. Shipping takes a long time but products usually arrive within the timeframe outlined at time of purchase.

Thumbnail of user sharonl86
1 review
0 helpful votes
December 20th, 2016
Verified purchase

Very good. Customer service is great as are the products. It's great to be able to buy things that are not normally available in NZ, at great prices. Often things take a long time to arrive though.

Thumbnail of user staceym54
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

I always look at the products but don't often order because I worry that it will be a hassle to return items if they don't fit or are not what I expected.

Thumbnail of user valeriec53
1 review
0 helpful votes
December 20th, 2016
Verified purchase

Buying online takes the hassle out of shopping. I look forward to receiving the emails daily and scrolling through to see what's on offer. A chance to purchase goods at discount prices and delivered right to your door

Thumbnail of user js248
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Very impressed. Products were great and was very happy about free shipping.

Thumbnail of user sandran42
2 reviews
0 helpful votes
December 20th, 2016
Verified purchase

I have over all had great experience with NZ Sale - the only negative is the sizing in different brands not being consistent. Sometimes the products take a long time to arrive.

Thumbnail of user natashah26
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

My order was fast to make and I could tell what was available really easily.

Thumbnail of user scottb177
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

There is so many products to choose from while shopping for Xmas gifts that I could spend hours browsing knowing I am getting a great deal

Thumbnail of user rozanneb1
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Great bargain but sometimes the items aren't as good quality as expected. Delivery is also great on most items. Customer service is great even if you can't call them and can only be reached via email. Returns also processed promptly.

Thumbnail of user maryj897
1 review
0 helpful votes
October 7th, 2019

They communicated with me when I made a slight change in my order to make the order right, they were very good and I will order again, thanks.

Thumbnail of user jingyid
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

I am an international student, so I kinda like this website. A cheap barging is what I want and what you provide. But the thing is, it took about half month for my goods to delivery. That is really a long time. And I also hope NZSale can set a free shipping price. Like if you bought over $50 or $100 we can ship for free. That definetly will attract more customers. Cuz that is what Chinese barging website do. And they make a lot.

Thumbnail of user nancyk65
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Good shopping experience with Nzsale would be even better to have more physical shops around central Auckland

Thumbnail of user rociellaa
1 review
0 helpful votes
January 21st, 2017
Verified purchase

Shopping is very easy and convenient with nzsale. The delivery is almost always on time. The prices are affordable. There are so many choices. If you are a busy person who loves shopping, nzsale is perfect for you!

Thumbnail of user diannes30
1 review
0 helpful votes
December 4th, 2016
Verified purchase

Getting what I want for little fuss and good value is becoming even easier. The range of products available is getting better and more extensive. I like how I can track the progress of my purchases too.

Thumbnail of user ginap34
1 review
0 helpful votes
May 22nd, 2017

I had my doubts over the amount of time for delivery but the wait was worth it given the price I paid for my products. The website clearly outlines how long delivery might take so you aren't mislead and well I am one happy customer who will definitely order products again... Love love love the items that I purchased. Would definitely recommend to anyone

Tip for consumers:
If you can be patient then this site is definitely one well worth buying from

Value
Shipping
Quality
Thumbnail of user kerryns1
1 review
0 helpful votes
December 4th, 2016
Verified purchase

New customer on the website and have only just put in my first order so can't give a very in-depth review. But impressed with the range of stock and sales the website hosts.

Thumbnail of user carolines47
1 review
0 helpful votes
December 20th, 2016
Verified purchase

NZ sale has a good range of products and great pricing. Failure to deliver occurs from time to time which is very disappointing

Thumbnail of user christinab77
1 review
0 helpful votes
January 21st, 2017
Verified purchase

I've always been happy with my purchases from NZSALE, I feel like I'm getting great deals on all the best brands and that's important to me.

I found heaps of gift ideas on this site for Xmas and always have a look through when I get the emails in case there's something I want!

Thumbnail of user ericad26
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Good deals.

Thumbnail of user sallye13
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Good service

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From the business

Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%

Company Representative

Thumbnail of user blakes33
Customer S.
Agent
Typically does not respond to reviews

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