• New York Times

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

New York Times has a rating of 1.79 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about New York Times most frequently mention customer service, and credit card problems. New York Times ranks 312th among Business News sites.

  • Service
    23
  • Value
    24
  • Shipping
    9
  • Returns
    13
  • Quality
    23
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
7
See all photos
How would you rate New York Times?
Top Positive Review

“World Class Service”

Lou B.
3/27/23

Barbara E. Was very helpful, professional, responsive, positive & knowledgeable to answer any questions. To our surprise, we were successful in the purchase of 2 tickets to attend the Championship being held at the Masters in Augusta, Ga. Her positive, optimistic personality is refreshing considering these challenging times we all experience. She is a true asset to your Company. Thank you for hiring her so we could experience this memorable moment.

Top Critical Review

“Overcharging”

Donna E.
2/12/24

Apparently, the New York Times was charging me for two all access subscriptions; one through a PayPal account and one through a different credit card. When I realized this and asked them for a refund….they said, even though they saw they had been over billing me, that the most they could refund was two months. While I enjoy some their articles, I was LIVID that they didn't provide a larger refund. Seriously, if you don't care about your customers, how good a provider are you?

Reviews (104)

Rating

Timeframe

Other

Thumbnail of user loub234
1 review
1 helpful vote
March 27th, 2023

Barbara E. Was very helpful, professional, responsive, positive & knowledgeable to answer any questions. To our surprise, we were successful in the purchase of 2 tickets to attend the Championship being held at the Masters in Augusta, Ga. Her positive, optimistic personality is refreshing considering these challenging times we all experience. She is a true asset to your Company. Thank you for hiring her so we could experience this memorable moment.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacquelinec190
1 review
2 helpful votes
March 25th, 2020

I'm done about fake news and press distortion due to one or another politic color. I'm proud of reading nytimes, true news

Thumbnail of user bobw343
1 review
1 helpful vote
November 15th, 2019

I think it's my favourite magazine. Always interesting and truthful articles and comments. Best regards

Thumbnail of user jamesh553
3 reviews
4 helpful votes
March 12th, 2018

I'd hate to think how much worse off this country would be without the New York Times. With so many Internet sites claiming to be news sources here's a site with real journalists. I'm more than willing to pay for it's quality content.

Thumbnail of user pablof20
3 reviews
5 helpful votes
May 1st, 2018

Made by professionals who really care about journalism. Probably one of the best sources of information today.

Value
Quality
Thumbnail of user ginnyd2
48 reviews
72 helpful votes
February 14th, 2018

I've read the New York Times for years. Its hands down my favorite newspaper. In an era where our so called President is trying to sow doubt into the importance of freedom of the press for political purposes, we should all be thankful that this paper is rooted in its mission to ensure a well informed electorate, democracy, a public conscience. And most of all, taking notice and commenting on all the things that in themselves are often trivialized or lost as unseen imagery, but are important components of the big picture. As soon as we lose sight of the pain, anguish and difficulties that affect some of us a lot more than others, we lose a sense of empathy that The Times helps restore so that we don't become clones of anything Trump ~ hollowed out.

The Sunday Review is perhaps my favorite section as it is replete with great editorial thought by phenomenal staff and contributing writers. Whether it be Frank Bruni, Maureen Dowd, Susan Collins, Paul Krugman and the list goes on, the sensory experience is myriad: complete delight, sadness, amusement, cynicism, anger and all kinds of feelings gift wrapped in a vastly improved perspective.

Most articles read in any section of The Times are balanced. Some readers might view them as liberal leaning, but from my view, I look at them as possessing a heart. This truly amazing messenger often takes long journeys involving personal commitment and resources to expose things that need to be exposed. Through that journey, positive change evolves as The Times paved the way for a quicker route to progress.

I encourage everyone to not only read what The Times has to say, but think along the lines of Hey Jude: let it into your heart, then you can start to make it better. Reflect on the needs of the needy.

Thumbnail of user tobyk7
7 reviews
6 helpful votes
September 4th, 2016

All the new, updated regularly. A must read daily.

Thumbnail of user chrisp81
2 reviews
7 helpful votes
June 23rd, 2014

Great place to get your news. Besides the content, I like that they are pushing more into doing things with digital media. Things are changing quickly and it's good to see the organization is at least making an effort to adapt.

Thumbnail of user karll25
25 reviews
47 helpful votes
September 22nd, 2015

Not just for New Yorkers anymore.

Thumbnail of user keythr
225 reviews
1,015 helpful votes
January 25th, 2011

I get a daily news feed from the New York Times and there is nearly always something of interest. The writing is very good, they carry solid in-depth reports and they have excellent coverage of world news current events, business, politics and general interest. In addition, I particularly like the arts, books, science and technology sections. Of course, as a Brit, I have no idea of what they are talking about in the sports section - you guys in the USA should learn that 'football' is played with a round ball and that a 'World Series' needs entrants from at least 100 countries (!)

Thumbnail of user lindam70
26 reviews
49 helpful votes
June 10th, 2013

Now, you can read the new york times for free on your computer. I love that I can search for articles on a specific subject of interest. You can even find older articles covering specific topics.

Thumbnail of user joes43
3 reviews
5 helpful votes
May 18th, 2011

This is one of the first things I do every morning. Making my coffee, turning on my pc and read what´s new on Nytimes.com.
I like to be briefed with independent information so this page is exactly what I need to start a day.
Thanks and keep up the great job!

Thumbnail of user laurab15
1 review
0 helpful votes
June 24th, 2011

Best newspaper in the States!
Keep up the great job!

Thumbnail of user jasonf1
3 reviews
17 helpful votes
Thumbnail of user edl
4 reviews
14 helpful votes
May 1st, 2007

NYTimes is my favorite news source; I check it every day - I love the New York Times. They often break news, they coverage is generally comprehensive, well-informed and well-written. Mostly, I read their world news, US news, political coverage and business and technology sections. They also have good book reviews.

Thumbnail of user tn1
265 reviews
1,793 helpful votes
July 14th, 2009

I love the New York Times, when I can get a moment to read it. They recently added an article skimmer interface that makes it easy for me to scan the articles in each section so I can know a little bit about everything that's happening.
http://prototype.nytimes.com/gst/articleSkimmer/

11 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

The New York Times: Find breaking news, multimedia, reviews & opinion on Washington, business, sports, movies, travel, books, jobs, education, real estate, cars & more at nytimes.com.

How do I know I can trust these reviews about New York Times?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about New York Times?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business