• New York Times

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Overview

New York Times has a rating of 1.79 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about New York Times most frequently mention customer service, and credit card problems. New York Times ranks 312th among Business News sites.

  • Service
    23
  • Value
    24
  • Shipping
    9
  • Returns
    13
  • Quality
    23
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
7
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How would you rate New York Times?
Top Positive Review

“World Class Service”

Lou B.
3/27/23

Barbara E. Was very helpful, professional, responsive, positive & knowledgeable to answer any questions. To our surprise, we were successful in the purchase of 2 tickets to attend the Championship being held at the Masters in Augusta, Ga. Her positive, optimistic personality is refreshing considering these challenging times we all experience. She is a true asset to your Company. Thank you for hiring her so we could experience this memorable moment.

Top Critical Review

“Overcharging”

Donna E.
2/12/24

Apparently, the New York Times was charging me for two all access subscriptions; one through a PayPal account and one through a different credit card. When I realized this and asked them for a refund….they said, even though they saw they had been over billing me, that the most they could refund was two months. While I enjoy some their articles, I was LIVID that they didn't provide a larger refund. Seriously, if you don't care about your customers, how good a provider are you?

Reviews (104)

Rating

Timeframe

Other

Thumbnail of user danielc2361
1 review
2 helpful votes
April 17th, 2021

This is a great place where I read news and information on a regular basis. Every morning I open it in order to know fresh news

Thumbnail of user juang295
5 reviews
11 helpful votes
April 29th, 2020

Nowadays it is difficult to find good journalism. It is a pleasure to read well-written and researched news and long research articles, my favorite topics are mostly about food and arts, I highly recommend to read it on a daily basis.

Thumbnail of user rosieg4
7 reviews
61 helpful votes
August 27th, 2019

I appreciate it how easy NYTimes made it for me to cancel my newspaper digital subscription. That will make it easier to come back if and when I want to.

Thumbnail of user georgem99
1 review
1 helpful vote
November 11th, 2014

The New York Times has taken the Markets section off the front page on their website. Markets are not even on the top tier of topics to look for, so you have to dig. Not a good change!

In addition the lofty New York Times doesn't even have a button to register a complaint about their site, so I am forced to do this publicly.

Thumbnail of user andreasl13
3 reviews
1 helpful vote
July 14th, 2015

I don't like their paywall but it's one of the best sources for reliable news.

Thumbnail of user sandyl19
29 reviews
46 helpful votes
April 30th, 2013

The New York Times online does require (free) registration, but it is well worth that small investment of time. Keep up on events that shape the world by visiting often.

Thumbnail of user michaels120
3 reviews
5 helpful votes
February 19th, 2013

Very informative site for international news, love the blogs section especially. I was planning to give a five star review, one star for the Google ads. Advertisements, hate that!

Thumbnail of user valerien1
3 reviews
3 helpful votes
Thumbnail of user ronk
139 reviews
1,046 helpful votes
April 13th, 2010

KNOW WHAT YOU DRINK: Find Water Polluters Near You

"Across the nation, the system that Congress created to protect the nation's waters under the Clean Water Act of 1972 today often fails to prevent pollution.

The New York Times has compiled data on more than 200,000 facilities that have permits to discharge pollutants and collected responses from states regarding compliance.

Information about facilities contained in this database comes from two sources: the Environmental Protection Agency and the California State Water Resources Control Board. The database does not contain information submitted by the states".

11 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

The New York Times: Find breaking news, multimedia, reviews & opinion on Washington, business, sports, movies, travel, books, jobs, education, real estate, cars & more at nytimes.com.

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