New York Times

NY times customer service is pathetic. Their customer service portal would not accept multiple payment methods over 6 calls lasting a total of 2.5 hrs, including 3 calls with supervisors! Finally, a supervisor suggested that they cancel the account and setup a new account under the same credentials, which they did. However, they charged my credit card an amount more than 3 times what I was to pay.

A great publication that does so many things superbly well, but cannot get basic customer service right. Shame on you NYTimes.com

I am being asked to update my CC every time I open a new page on NYT. The problem is the CC is current and I am being charged weekly.
I have updated the CC 10 times with the same info. Clearly unnecessary since the message keeps being populated.
NYT has no email address to submit complaints. The people I speak with seem incompetent and has told me to update my CC and that I need to call my CC company.

Seems NYT has a problem some of its reporters prefer propagating Kremlin propaganda on Putins invasion of Ukraine, but not only. (accepting it at face value. Lazy? Or maybe something more to it than that?

This newspaper líes and is not an honest publication they lié about president AMLO, don t believe their lies

I have been charged for months on a rolling subscription without realising. They have NO WAY of writing to them to request a partial refund when the service has not been used and money has continued to be taken for a long time. This is so unethical. How can this company claim to have an ethical standpoint when they are robbing people? Their 'Contact' webpage has NO WAY to contact them in writing to request a refund or to make a complaint. They have an option to call in within certain hours where doubtlessly they will take up your time and fob you off, like the whole of their website is structured to do. Perhaps they don't want to discuss their horrible policy in writing with people and they want to keep all negative interactions off any written record? It feels like being scammed and silenced by a company claiming to be a voice for people. This kind of exploitative system has more of a negative effect on people in poverty or with issues taking up their time (in other words, vulnerable people). Terrible experience and a shame because frankly I view them as corporate money grabbers now and don't know if that can change.

NY Times gave me introductory offer of $10 for first year, the second year will be $60. I tried to cancel my subscription then there was an offer to extend my subscription at $10, so I approved it. I did not get any email confirmation of this $10 renewal, suddenly my credit card was charged $60 and I called Customer Service about this. They just answered no change in my subscription so I was charged $60 and no refund possible. So I just cancel the $60 renewal subscription. Very bad experience.

The NYT is Far Right wing Antisemitic POS garbage posing as "News". I wouldn't use it for Toilet paper or a birdcage liner. Truly disgusting and disappointing

I have been trying to get the NYT Sunday edition delivered to me--FOR 17 WEEKS. Just awful customer service. So frustrating.

The worse thing it can happen to a newspaper is to replace facts by political preferences. Many many people are not interested on journalists opinion. What we really want is to know what is really happening in the World! Shame on you! Lula cannot go to the streets in Brazil because the big major part of population saw and is aware of all the Car Wash corruption! They returned R$5 billion dollars back to government. Why did Times not make this question to Lula? Ridiculous! Terrible job...

New York Times news requires that you become a subscriber. If you see a link on Google you cannot read it unless you subscribe. Why bother when other companies provide the same news for free. They make money another way, maybe ads etc. I flag them in Google so I don't see them. Other companies have the same stories for free so I rely on them. I'm a Microsoft System Engineer and know information is free elsewhere.

If you like to read about how terrible white people are and that the LGBTQ%@%#&$ community is the best, this is a newspaper for you. Just don't expect respectable or serious journalism.

Absolutely horrendous customer service. I've had an issue with my delivery ever since I started subscribing and every time theres a missing newspaper I report it to them just to get a generic response of

"Thank you so much for waiting I know it is not an ideal experience. Since we subcontract local Delivery partners, we rely on our readers to inform us when delivery issues occur, in order to be able to address it.

Therefore thank you for bringing this to our attention, as it helps us improve our service, so we can hold our partner accountable towards your expectations."

They offer you nothing but generic responses and are absolutely incompetent.

Remember playing word games for free when you buy your paper product? Now this legacy industry needs to monetize it. An additional 6 bucks for wordle. Are you charge for comics now too? Shame on you!

Sadly, the NY Times has devolved into a news organization where competent reporting is non existent. Their hatred of President Trump overrides any concern for accurate reporting. Years ago, we used to cite freedom of the press as a guardian of democracy decrying foreign news media as nothing more than propaganda. That's what the Times has become. The role they play in misinformation harms the public and democracy and should be punishable by law.

The only true information that New York Times print, is the date on the paper. How does any of the employees show their face in public. I'm happy that a few writers have left and brought the truth out about the times.

I am a long time subscriber, who has grown to hate them with a passion. The only similar company is Directv. They sell you a subscription for a premium price - then keep shrinking what it covers and try to sell you more stuff - they put up recipes, then put up a pay wall in the middle of you trying to cook them, they review items with wirecutter, then put up a paywall if you flag it and come back to it later. Slimiest of slimey practices. Should be truly ashamed of themselves

Upsetting. I want to delete my account. No one could help on the phone or over the chat. Just terrible customer service. For such a big company, it doesn't seem they care or value their customers.

Its a antisemitic news papier pleases don't buy it its full of hate on Jewish ppl in Brooklyn in todays days when crime is so so high and they don't have batter what to do than writing all around the year s**t on peaceful ppl shame on thiam

Liberals love drinking the koolaide dispensed from this paper. They can't think on their own. This paper is part of what's wrong with our country right now.

Censorship is real. Creepy. I made a comment about 6 corporations and 15 billionaires owning the mainstream media in the United States and correctly stated that they have an agenda and are trying to divide us and then encouraged people not to fall for it and stick together. I said it's not left vs. right, but the billionaire 1% oligarchs vs the rest of us and they would not print that comment. Straight out of the twilight zone. I am not making this up and I am not a conspiracy theorist. Sickening. I will never go back to them, they really are fake news... unbelievable...

I'm a home health aide and I work in a facility I subscribed to the paper for a resident out of my own pocket because the facility stopped subscribing for a copy for the library there and she was causing a huge issue over it every day getting upset raising her Blood pressure I was told the payment would come out on the 14th of every month at the time I subscribed and it started coming out earlier and earlier every month and this month it's going to overdraw my account so I called and was told it gets billed every 4 weeks so I needed a remedy just once until Friday when I get paid so there really isn't any I can cancel on a 99 year old lady and wait 7-14 days for a refund or a grace period and wait for 7-14 days for a refund neither of those options help me and your customer service sucks

Not worth the monthly recurring cost. NYTimes doesn't allow you to cancel your subscription yourself by logging in online. You either have to call customer service or chat with them. Then when you are trying to cancel they try to offer you other products when all you want to do is cancel. Bad experience. Would not try again.

This is what they list as their cancellation process:

There are several ways to unsubscribe from The Times. Once your subscription has been cancelled you will have limited access to The New York Times's content.

Speak with a Customer Care Advocate
Call us at *******612 if you are in the U.S. Our hours are 7 a.m. to 10 p.m. E. T. Monday to Friday, and 7 a.m. to 3 p.m. E. T. On weekends and holidays.
Please see our international contact information if you are outside of the U.S.

Chat with a Customer Care Advocate
Click the "Chat" button to the right or bottom of this page to chat with a Care Advocate. Chat is accessible 24 hours a day 7 days a week.

For more information about our cancellation policy, see our Terms of Sale.

January 10,2022 at 9:35 a.m. my credit card was charged for the subscription service. Seeing this, I was reminded I needed to cancel the subscription which I had since February 2021 but rarely used. I clicked cancel subscription in the Account section on the NYT website and was redirected to a page telling me there are "many ways" to cancel, the options being Chat with or Call customer service. I chose chat because I was at work and it seemed more convenient... big mistake! Starting at 10:30 a.m. I was left "waiting" in queue for a representative, after thirty minutes they never came. At 3:20 p.m. I tried chat again, this time I got a rep but instead of canceling the subscription they kept trying to make me stay with a different payment plan which I declined. Thus, I was handed off to a new rep (without warning), this one tried to get me to stay as well but after I again detailed why I did not want the subscription, they finally cancelled my subscription but "hung up" on me when I asked why I would NOT be reimbursed for the 9:35 a.m. credit card charge for renewal. I was then handed off to a third representative who sent me a link detailing refund policy. Considering the charge occured that morning, I was upset because I didn't want the service and hadn't used the service in some time yet still had to pay for it. Topping this, the cacellation process felt like a stickup where not only was I handed around like a hot potato, the reps kept trying to make me buy more stuff! Do NOT subscribe to this site, it is a joke.