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NY Furniture Outlets has a rating of 2.71 stars from 7 reviews, indicating that most customers are generally dissatisfied with their purchases. NY Furniture Outlets ranks 442nd among Furniture sites.
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Yesterday my living room set arrived. Fantastic. It took just 2 weeks to arrive, guys did perfect contactless inside delivery. Totally satisfied
Bought a bed for a set price. All over their website it says free shipping. After we purchased the bed and were sent an email confirmation of the order, we received a call stating they forgot to include the shipping cost in their listed price online. I informed them they processed the order already and that is their own issue and I should not be asked to pay more for their own mistake. I ended up speaking to James who claimed to be the GM, he began yelling at me so I asked why he was being so rude when I was being calm. He said just because I was calm didn't make me a good person and he even went so far to say my wife was a horrible person. After yelling at me he said he was canceling my order because they can do business with whoever they like and then he hung up on me.
Ordering our bed frame set through NY further outlet has been a wild ride. The company is absolutely irresponsible and takes no accountability for their service. We paid an additional mount for white glove service with assembly and the delivery was cancelled 3 times due to the poor choice of their carriers. The cancellations did not have a prior notice. When the bed frame finally showed up, the company was unwilling to assemble the bed and customer service was hopeless. While the 3rd party company agreed to assemble, there was no help from NY furniture outlet or the carrier to resolve the issue. We will never order and do not recommend ordering through their website due to reckless service.
Yesterday my living room set arrived. Fantastic. It took just 2 weeks to arrive, guys did perfect contactless inside delivery. Totally satisfied
Bought a bed for a set price. All over their website it says free shipping. After we purchased the bed and were sent an email confirmation of the order, we received a call stating they forgot to include the shipping cost in their listed price online. I informed them they processed the order already and that is their own issue and I should not be asked to pay more for their own mistake. I ended up speaking to James who claimed to be the GM, he began yelling at me so I asked why he was being so rude when I was being calm. He said just because I was calm didn't make me a good person and he even went so far to say my wife was a horrible person. After yelling at me he said he was canceling my order because they can do business with whoever they like and then he hung up on me.
Products used:
None. They cancled my order for their own mistake.
This is the worst piece of furniture I ever purchased in my life! Yes, it was packed well, but that's the only positive thing here.
The biggest problem is that 3 out of 5 round legs cannot be installed straight, they are not vertical and apparently, that led the back of one section be lower than the other two parts.
2 of those 3 legs( the ones in the middle) are floating in the air! Yes, they are not touching the floor! I can't even find any decent words to describe the quality we received.
It's been 3,5 weeks since I filed a claim - AND NOTHING HAPPENED. These are the words from their customer service from 3,5 weeks ago: "a replacement does not guarantee that it won't arrive to you damaged again, or even in worse condition". All defects we got were NOT AS A RESULT OF SHIPPING HEAVY ITEMS. These are the manufactured defects.
So, the whole list of problems: crooked legs, back of one section is lower than others, ripped leather, different washers for the same legs, one side pillow moving mechanism is not hidden enough(like the other one), the locking mechanism is pushed down while it should be horizontal and two parts are moving against each other constantly- this is what we got from NY FURNUTURE OUTLETS store.
Tip for consumers:
Horrible quality
Products used:
Sofa sectionals
DO NOT BUY FROM THIS COMPANY! Think twice if you are planning to order from them. You will be lucky, if your furniture will be not broken or you will not have missing parts. I ordered 2 bedrooms sets, both of them came without proper mirror supports (it was just two long pine sticks) and one without mattress pad brackets. I called to the company during delivery, they promised to send technician with missing parts. They sent technician without any of parts. Bottom line, if anything is wrong or missing from your order, just refuse your order, this company will never replace/repair your furniture.
Tip for consumers:
Don’t buy from NY Furniture Outlets!
Products used:
Furniture
Bought a dining set from Soflex this shop! I like the design of the website, and the range of the products. Used the 5% OFF coupon.
Tip for consumers:
They have frequent offers and have discount coupons, use them for extra savings.
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New York Furniture Outlets is one of the leading online marketeers of high quality home furniture. Our main goal is to deliver the best customer experience to our clients.
Through advanced technology practices NY Furniture Outlets make maximum effort to make the search of furniture quick and easy for every customer. We offer a wide range of different furniture styles from contemporary to rustic, with price points ranging from economy to luxury premium. NY Furniture Outlets offers everyday low, most actual pricing, shop at home convenience and free shipping to 48 States.
Committed to delighting its customers every step of the way, New York Furniture Outlets is reinventing the way people create their home interior.
NY Furniture Outlets is California based company, founded in 2005 year in order to create easy and convenient way of furniture shopping online. Developed in accordance with the lates digital trends, our online store is a place where you can find every single furniture piece you need for furnishing your home interior.
Frequent sales and offers give opportunities to save your time and money, because prices on our store are significantly lower than in any conventional store, and at the same time buying furniture online is extremely easy and fast!
Shop furniture online with NY Furniture Outlets and create ultimate coziness and comfort in your home interior right now!
Thank you for your appreciation! Our mission is to provide you with the largest range of the furniture products of highest quality! Come back for the new offers and furniture deals!