• NYBox

NYBox

Overview

NYBox has a rating of 4.4 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NYBox most frequently mention customer service. NYBox ranks 17th among Mail Forwarding sites.

  • Service
    15
  • Value
    15
  • Shipping
    15
  • Returns
    12
  • Quality
    13
5
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What reviewers want you to know

Positive highlights

  • They all are very professional, Quick, and have good customer service...

Critical highlights

No critical highlights yet

How would you rate NYBox?
Top Positive Review

“I recommend their service to any Saudi”

Mamdouh A.
1/17/17

I am a Member since November 2011 and i don't have any problem with them. In short words "they made me live inside USA". My account is standard and it's really low price but if you want more lowest price take Premium account some time i switch to Premium if my stuff is a lot. That makes $5 repack service fee to free. Fast shipping 4 days and my shipment front of my home. I recommend NYBox for all Saudis and other Arab countries.

Top Critical Review

“Dissapointment”

o s.
7/28/21

They work with bad companies like Aramex which is cheaper but you get what you pay for. Aramex have not scanned my package for 5 days now but told Nybox that it will be shipped in the next flight which date is unknown. Aramex have not answered my mail as they do with others so i ask nybox to ask them when is supposed to be or return it so i can choose another more normal company. They refused since aramex told them its in transit even though its not even in the carrier system according to the track number. You cannot do minimum of asking your carrier when is the flight? Its real shame

Reviews (82)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (15)
Thumbnail of user mamdouha1
1 review
10 helpful votes
January 17th, 2017

I am a Member since November 2011 and i don't have any problem with them. In short words "they made me live inside USA".
My account is standard and it's really low price but if you want more lowest price take Premium account some time i switch to Premium if my stuff is a lot. That makes $5 repack service fee to free.
Fast shipping 4 days and my shipment front of my home.

I recommend NYBox for all Saudis and other Arab countries.

Thumbnail of user usmanq1
1 review
8 helpful votes
January 26th, 2017

Having used NYBox for a couple of months now, utilising their consolidation / international shipping service frequently during this period, I have found them to be super efficient, highly responsive to enquiries and best of all, very very reasonable in their shipping rates across the board, from DHL and TNT to USPS!

I would definitely recommend them to anyone looking for a super fast package forwarding service from the States to anywhere around the world.

Thumbnail of user pokrajacl
1 review
5 helpful votes
January 30th, 2017

The NYbox is very usefull service. The connection it makes gives us the plenty of possibilities. Very good and very quick service, with good prices. Thank you!
Special thanks to Henry and Diana, but also all the other guys from support team which are always there to answer all the questions and give the best solution anytime, with so much patience and very polite. Again, highly recomanded service!

Thumbnail of user abdulhalimh
1 review
6 helpful votes
January 18th, 2017

I'll continue to use your service and am also recommending it on Twitter and Facebook. Thank you for making shopping from the USA easy.

Thumbnail of user itakrama
8 reviews
13 helpful votes
December 11th, 2016

Usually i ship with myus, this is the first time i ship with nybox, i like it, package takes 7 days, no damages no lost. I have store so i need to buy some items from amazon, i will try it again. Maybe i will make a video in my channel in youtube about this shopping.
*******
Amazon
Supplements
Shipped Dec 12,2016
*******
Amazon
Clothes

Thumbnail of user kc153
1 review
1 helpful vote
February 6th, 2017

The best, most profesional and reliable shipping service I ever had, this being said. I am feeling, that this very trustworthy service, is the only one I would use for my Shipping needs from the US while I am overseas... And trust me, by personal experience, they are always there for you! Keep up the good job guys!

Thumbnail of user henryc82
1 review
7 helpful votes
October 4th, 2016

NYBOX is Great shipping company because they take better care of packages that require careful packaging. They protect the packages inside and out to make sure my packages make it safely. They do Repacks, Great customer service. Saved lots of money using their services. I've seen more mistakes on UPS, and Amazon, and I Like Amazon but they can be a bit expensive. I trust NYBOX with my packages and UPS to deliver an NYBOX worked on Package.

Thumbnail of user tylerk21
2 reviews
10 helpful votes
November 22nd, 2015

After purchasing a laptop and camera from Amazon I needed to ship it to my home in Frankfurt. I chose NYBox for their easy-to-use website. I'm glad I did. The sign-up was quick and their online customer service was very helpful, although most of my questions were already answered on the site. Repackaging was great. All my products arrived in perfect condition. Definitely recommend!

Thumbnail of user gianlucag2
1 review
5 helpful votes
November 24th, 2016

I used many times nybox services to redirect my package to Italy and i was always really happy with them. They have an awesome live support Too

Thumbnail of user kelvinb18
KELVIN B.
1 review
8 helpful votes
October 2nd, 2016

Supplied me with a Ny address so i could receive mail, packages and purchased items. Very easy to view my virtual mailbox contents online. Also extremely convenient and quick way to recieve my items whenever and wherever I want. Love the personal shopping Assistant option!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user albanh10
1 review
7 helpful votes
September 30th, 2016

I was constantly switching from one delivery service to another because of all types of problems that other company's created for me. NYbox is the best one I have ever used and I don't plan on switching anytime soon. Everything is done promptly and I have yet to encounter any problems with anything. No complaints about this. Everyone should use it!

-Alban Hysa

Thumbnail of user keithc42
1 review
7 helpful votes
November 30th, 2015

When I lived in Europe 30 years ago my expatriate friends and I were always challenged with getting our familiar USA brands easily without all the import hassles. NYBOX now solves this. Shoppers can get the items they want on impulse without concern for wild freight minimums and costs. I recommend NYBOX to all my friends overseas (and it saves me from having to schlep souvenirs in my luggage) when I go over there.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anwara7
1 review
4 helpful votes
February 2nd, 2017

I've been using this service for almost 5 years now, and nothing has went wrong. The customer service is prompt and my packages get to me cheaper and safer than most forwarding companies I have used in the past. I recommend this service to anybody, If they want fast reliable service nybox.com is the way to go.

Thumbnail of user karolinar
1 review
7 helpful votes
January 27th, 2017

I have been using NYBox since years and the service has always been exceptional! Quick, good customer service and over the years they have brought their prices down. Great job!

Thumbnail of user emilias5
1 review
7 helpful votes
November 30th, 2015

I'm Swedish and do a lot of online shopping from US for the variety as much as the price. There are so many companies that don't offer international shipping. NYBox has rescued me. I get an email when I have package and can log into the website for more details. I can choose how and when I want things shipped and I don't have to wait long for my package to arrive. I have already recommended them to several of my friends. It's really a great service.

Thumbnail of user kennyg10
1 review
0 helpful votes
March 2nd, 2017

I have been a customer since 2008 and only had excellent experience! The shipments are always well packed and the customer support is superb.

Thumbnail of user waleeda14
1 review
5 helpful votes
December 21st, 2016

This is one of the most professional forward mail website i am enjoying shipping with there services and the support team respond quickly.

Thanks for your Live Support ( Diana)

Thumbnail of user rafaelb40
1 review
3 helpful votes
November 30th, 2016

I've used other services like NYBOX and I can assure you that is no one better than NYBOX. When you need any kind of support they will be right there for you. If the support assistant were Diana, you will be in great hands. She is very patient and everything you need she will help you with it. Of course I will do business again with NYBOX.

Thumbnail of user catherinej25
1 review
0 helpful votes
February 17th, 2017

I have used NYBox for about a year and sent thousands of dollars in merchandise through them to Canada. Their system is user-friendly and whenever I have had an issue, they are quick to respond to me. I'll continue using them for all of my mail forwarding.

Thumbnail of user jennyc74
1 review
7 helpful votes
September 27th, 2016

Nybox worker are great at following instructions when you request a repacked. Customer service are nice and always mange to get your problem solved. Great job NYBOX! - Jenny C.

Thumbnail of user yasserc1
1 review
5 helpful votes
January 31st, 2017

We have been using NYBox from last 4 to 5 years now and the service has always been exceptional and never faced any difficulty with them. They all are very professional, Quick, and have good customer service...

Service
Value
Shipping
Returns
Quality
Thumbnail of user alyd3
2 reviews
16 helpful votes
November 30th, 2015

NY Box consistently delivers my packages from the US without a glitch!
Been living in paris for a decade and it has been a nightmare (if not impossible!) to received items ordered online from abroad. NY BOX makes the whole process easy, simple, streamlined.
I highly recommend them.

Thumbnail of user gerryl15
1 review
7 helpful votes
September 10th, 2016

I needed some items shipped to Singapore and Brisbane, Australia ASAP and in good condition. NYBOX came through for me and my customers were very happy. I highly recommend them for no hassle on time delivery.

Thumbnail of user michelg10
1 review
10 helpful votes
November 18th, 2015

I used MyUS for years but NYbox has much better price. I save now 20-30$ each expédition to France.

NYbox is not thief like other forwarders, they do not steal and do not keep your package hostage. If you have big package (~100 kilo) and cargo price too high, they help you cargo with boat. Time takes a little longer, but very cheaper for big expédition.

Tip for consumers:
They have different cargo companys for each country, each have different price on the rates page.

Thumbnail of user robertr225
1 review
7 helpful votes
September 22nd, 2016

Great service, packing and shipping-- they pay careful attention to detail and are prompt with tracking information. Highly recommend for international shipping!

Service
Value
Shipping

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From the business

We will provide you with a New York City address that you can use to receive mail, packages and purchased items. Then control your virtual mailbox contents online. You can have your contents sent to you whenever and wherever. Also great as an expatriate mail forwarding service!

PERSONAL SHOPPING ASSISTANT

You are not sure where to buy a product you want? You couldn't decide which one to choose? You couldn't find what you are looking for? Our professional shopping assistants will gladly help you with your requests free of charge. Our members take advantage of getting items for less from more reliable stores by the help of our professional shopping guidance.

"BUY FOR ME" SERVICE

"Buy For Me" service to purchase from US retailers. With this service, we use our company credit card, company check, or PayPal account to pay for your merchandise. We then charge your credit card or you send us a wire transfer, check/money order for the purchase. Many of the sellers on popular auction sites like eBay won't accept credit cards. By using "Buy For Me" service, NYBox purchases the items for you. A 10% fee will apply ($10.00 minimum) on your purchases. For particularly large purchases (over $2,000.00) contact us for special pricing.

ONLINE AUCTION SERVICES

In addition to shopping from the USA, you can also sell your products in the United States. It is difficult for many people outside the USA to sell on USA online auctions. Use our services and experience to get top dollar for your items. Just send them to our New York warehouse and we will sell them for you. A 10% fee will apply ($10.00 minimum) on your sales. For particularly large sales (over $2,000.00) contact us for special pricing.

Business History

Since 2008 NYbox has been connecting shoppers around the world to the U.S. retail market.

With the guaranteed best rates in the industry, our company provides hassle-free shipping to shoppers buying from thousands of online U.S. merchants and shipping abroad. We currently ship to over 187 countries and have a membership of 100,000+ and growing.

Among the other services offered to our members are a “Buy For Me” option where we handle all purchasing; free 30-day storage and easy pick-up at our NYC warehouse, for those members who prefer to pick up their packages when traveling to NYC.

From registration to shipment, we have done our best to provide the simplest way of getting your packages delivered to your doorstep as soon as possible.

Company Representative

Thumbnail of user michaelz18
Michael Z.

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