- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
NYBox has a rating of 4.4 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NYBox most frequently mention customer service. NYBox ranks 17th among Mail Forwarding sites.
No critical highlights yet
I am a Member since November 2011 and i don't have any problem with them. In short words "they made me live inside USA". My account is standard and it's really low price but if you want more lowest price take Premium account some time i switch to Premium if my stuff is a lot. That makes $5 repack service fee to free. Fast shipping 4 days and my shipment front of my home. I recommend NYBox for all Saudis and other Arab countries.
They work with bad companies like Aramex which is cheaper but you get what you pay for. Aramex have not scanned my package for 5 days now but told Nybox that it will be shipped in the next flight which date is unknown. Aramex have not answered my mail as they do with others so i ask nybox to ask them when is supposed to be or return it so i can choose another more normal company. They refused since aramex told them its in transit even though its not even in the carrier system according to the track number. You cannot do minimum of asking your carrier when is the flight? Its real shame
I am using NYBOX since 2009 and still using their service till this moment May 2020. In short, the company is good but not as professional as MYUS.com. They have lower prices for small weight items for different carriers but when the item is heavy better to use MYUS.com - they are cheaper for heavyweights.
The management lacks a professional response or action. If the problem gets serious, they ignore you or simply don't satisfy you. One of the good features they have is to trash the original invoice and you revalue your items so you can avoid high customs in your country.
A serious issue I faced with them: They lost $500 value of items in one package and they refunded me only $150! Their excuses were not acceptable at all. Imagine I am a customer since 2009 and they did not solve my lost item issue! I wonder about their customer loyalty policy.
PROS:
- Low shipping prices for light items.
- The original invoice can be revalued.
- Easy web site to use
- TAX-free service
- Monthly subscription fees are not high. ($15 per month)
CONS
- Management not professional to deal with(you will discover this when you face problems with them)
- Customer service is slow in action. No online chat service
- Dimension weight existed. MYUS.com doesn't use DIM which is one of the excellent feature you have to consider.
- Slow in the process of preparing and repacking your item - it drove me crazy many times.
I spend a great deal of time abroad for business, mostly in long-term situations, so I have used NYBox for quite awhile. They have consistently delivered on their promises: efficient, cost-effective, secure. I would highly recommend them to anyone needing a quality service while overseas.
I found NY Box easy to navigate and was impressed by their reliable service. There were never any breakdowns in communication and everything went smoothly. When a problem did arise, they rectified it immediately. All representatives of NY Box are professional and helpful. I highly recommend this company.
Prices are unbeatable.
Communication is very good.
Have worked with them more than a year age. Would stuck to this site
Only negative thing is that HAZMAT list is a bit more than with other forwarding sites. Last months they have started to improve this issue.
I been using NYbox for a few years, they are reliable and system is very easy to use. I'm really happy with the service, thanks!
I worked with this company whenever I have a problem with my shipments they always staying in touch with me. Quick reply. Effective services. Appreciate their services.
I use their service several time and I am happy with their service.
This company add features every moment to help customer pleasure.
Gain trust and grow your business with customer reviews.
We will provide you with a New York City address that you can use to receive mail, packages and purchased items. Then control your virtual mailbox contents online. You can have your contents sent to you whenever and wherever. Also great as an expatriate mail forwarding service!
PERSONAL SHOPPING ASSISTANT
You are not sure where to buy a product you want? You couldn't decide which one to choose? You couldn't find what you are looking for? Our professional shopping assistants will gladly help you with your requests free of charge. Our members take advantage of getting items for less from more reliable stores by the help of our professional shopping guidance.
"BUY FOR ME" SERVICE
"Buy For Me" service to purchase from US retailers. With this service, we use our company credit card, company check, or PayPal account to pay for your merchandise. We then charge your credit card or you send us a wire transfer, check/money order for the purchase. Many of the sellers on popular auction sites like eBay won't accept credit cards. By using "Buy For Me" service, NYBox purchases the items for you. A 10% fee will apply ($10.00 minimum) on your purchases. For particularly large purchases (over $2,000.00) contact us for special pricing.
ONLINE AUCTION SERVICES
In addition to shopping from the USA, you can also sell your products in the United States. It is difficult for many people outside the USA to sell on USA online auctions. Use our services and experience to get top dollar for your items. Just send them to our New York warehouse and we will sell them for you. A 10% fee will apply ($10.00 minimum) on your sales. For particularly large sales (over $2,000.00) contact us for special pricing.
Since 2008 NYbox has been connecting shoppers around the world to the U.S. retail market.
With the guaranteed best rates in the industry, our company provides hassle-free shipping to shoppers buying from thousands of online U.S. merchants and shipping abroad. We currently ship to over 187 countries and have a membership of 100,000+ and growing.
Among the other services offered to our members are a “Buy For Me” option where we handle all purchasing; free 30-day storage and easy pick-up at our NYC warehouse, for those members who prefer to pick up their packages when traveling to NYC.
From registration to shipment, we have done our best to provide the simplest way of getting your packages delivered to your doorstep as soon as possible.
