NuVet Labs

This company will just scam you out of your money. When I was faced with too many vitamins, delivered another years supply and said the would give partial refund because they "destroy" the returned product. Overpriced and my pet would not eat them. Good luck getting a refund.

I purchase products from this company back in May. I am so incredibly regretful to ever have given them my business. This morning a renewal was pending and immediately after seeing the charge I sent an email to cancel the order because their CS department wasn't open yet, i'm on EST time and they are pacific., never received an email before the autobill came up, nor received an email for a new order. According to the rep at the time of me sending my email in to cancel literally minutes after being charged there was already tracking number attached (wasn't mentioned in the email response they sent me) had I gotten an email prior I would have cancelled as I have to replace a whole AC system in my home and CANNOT afford this. The manager stated that I was not taking accountability for my order, 100% uncompassionate, creating more stress, and I could have either a 50% or an 80% refund after returning an order that I have yet to get confirmation for. This is a scam to not refund against their 100% satisfaction guarantee. Wish I would have read reviews before purchasing! Spoke with the VP and he stated that orders are shipped the second after charges are made, which is BS. They just do not want to process 100% refunds on cancellation orders.

I purchased NuVet in 2016 as recommended by the breeder. It doesn't have any significant effect on my dog, so I totally forget about this product after I finished one bottle.

However, I surprisedly received a shipment email from NuVet and a package a few days later in the end of 2017. The shipment email included only a tracking number, with no further information. The package came with a invoice and it tells me that this is the autoship order.

I don't remember I subscribed to their product. Even I did, I didn't receive any confirmation before they charge me and ship me the product. The most ridiculous part is, I called them for a refund but they claimed that they are going to destroy the product I ship back to them so that they have to charge me 20%. In order to cancel the entire autoship, I am subject to another 20% destruction fee. I don't know what it is, and I will call them to confirm.

They have very unclear policy and definitely try to get the most out of your pocket without telling you. Not only you will get an unauthorized charge of over $50, you will also pay nearly $20 to hopefully have a refund. The worst part is when you try to get rid of this company for good and find out it is just impossible. You need to call numerous times and finally clear the autoship, with $20 or even much more loss of money for being stupid to purchase this product in the first place.