Nuts.com

I guess I have to take the blame for an order I did today assuming it would be here by Christmas. Unfortunately it won't be. I have received the information that it will be here on the 27th. I called customer service and after 17 minutes with no response I hung up. I have now unsubsidized from them and will do my nut orders and gift through Whitley's. Their products are exceptional!

I have ordered from Nuts.com a few times over the years. I usually had to fight to make things right even though their policy is "We'll do whatever it takes to make it right.". This order was a special order for a 94 year old's birthday. As usual, Nuts.com was no disappointment in the handing out disappointment department.

They insisted on using a third rate discount shipping company that refuses to help track the order even after several contacts for assistance. Nut's.com also refuses to provide any assistance or status on the order and refuses to provide a refund for the missing order. I have written back and forth four times with them responding to wait 24-48 hours and the shipment might be delivered. Even after 7 days past from the promised delivery date and three days after the birthday party. I have now had to contact my bank and forced to file an affidavit of fraud against Nuts.com in an attempt to get my money refunded.

Save your self the money and hassle and look elsewhere for anything they might sell. You'll get it faster, cheaper and better quality and in time for what you needed it for.

Thanks for doing whatever it takes, to kick the can down the road.

I purchased 15 bags of assorted nuts and seeds as gifts. The first three bags of nuts that I tried were awful. Not fresh and did not have freshness dates on any of the packaging in spite of their hundred percent guaranteed to excite your taste buds and hundred percent customer satisfaction guarantee on the website they are not honoring a return. The best they will do is to give me a 50% store credit. Bad products and service!

Delivery delayed due to them not having the product in their NV warehouse. I needed it by the date they had promised. They could not tell me what product is available in NV, so I could make a change. Would also not cancel the order. Phone disconnected several times before they answered. Then customer service rep hung up in the middle of the conversation. Possibly we were disconnected. Sounded like she was in the Phillipines.or India.Needless to say, I will not have the products intime for the event I ordered them for, but I could not get a revised ETA.

I had some some cherry fruit slices at a wedding and looked online for some- thought Nuts.com would be the best. They don't even remotely taste like cherry sooo disappointed and expensive too. They have a horrible plastic stale smell and no flavor at all.

I've been a repeat customer and recently received two 1 lb. bags of unsalted dry roasted peanuts with my order. The nuts had black spots on the surface. Some were covered with a grey substance. I emailed them them pictures of the spotted peanuts and how they did not meet my expectations. I requested a refund since the peanuts are inedible. The rep apologized and offered to give me store credit not the refund I requested. No thanks. I will no longer be ordering from them.

I received a promotional email for first-time customers: "FREE Shipping & 20% Off with any $59+ purchase". So I clicked on the email link and then placed my first-time $59+ order.

After I provided my Credit Card info, the order summary added $7.99 for shipping.

I contacted Nuts.Com customer care and was informed that there were more business conditions required to get FREE shipping! They told me I needed to read the fine print on their website.

I sent them the image from the promotional mail that clearly displayed in BIG PRINT "FREE Shipping & 20% Off" and in fine print "With any $59+ purchase". That's unambiguous.

But sadly, the Nuts.Com email tease is not the same as the detailed fine print on the web site. That's misleading and deceptive, right?

For now on I'm shopping for nuts at Yummies.Com! They are not deceptive and their nuts are better quality!

I placed an order for $59 with an offer of a free can. I never received the tin. When I called customer service, they told me that they had given me a 10% discount and that if I wanted the free tin, I had to place another order. Why have two promotions at the same time? That's the catch, the customer service is terrible, they are despotic and arrogant, as well as mean. The popcorn is soft, flavorless, and with unpopped kernels. I will never buy from this business again. Their products are old and have no expiration date!

Promo say buy 59.99 in product and get 20% off and free shipping. You still pay 7.99 for ground shipping. Support says you can not get 2 promos Avoid people with false adverting

I placed an order with Nuts.com during their Cyber-Monday sale. Their promo on their site said 30% off plus free shipping on all orders over $59. (My order came to about $65) When they sent my receipt I saw that they had given me the 30% off but charged for shipping. I called them and was told the order would have to total $59 AFTER the 30% off, which is not what the ad stated. I cancelled my order (and am glad I did after reading their reviews) but am still waiting to get my money refunded. I would not recommend ordering from this place.

I ordered two boxes of items. They sent the wrong ones. I called and the best they could do was I could send the two boxes back at my expense and get a 50 percent off next order. What? It was their employees mistake. I wanted a paid shipping label and the two boxes I ordered. Nope. Never ever again. Calling the BBB

I ordered chocolate fudge, chocolate fudge with walnuts, and peanut butter fudge. All three were terrible. Rather than being rich, all three tasted like creamy sugar. I spent $40 and threw them all away.

The products they sell are average quaility at best, sometimes a lot worse. Their prices are maeked up tremendously. But the worse aspect of this company is their customer service that treats customers like adversaries.
The shipping department regularly misses items, and then customer service wants to play amateur detective by checking shipping weights and asking for photos of items from the shipping, thinking that we simply kept all products sealed in the bags in which they arrived.
I would avoid the headaches and not do business with Nuts.com.
By the way, Nuts.com by default sells and shares your information to third parties. You need to complete a form twice to opt out, and even then, they don't seem to process those requests.

I ordered several items on line and was amazed that site said order would be delivered (free) in 2 days. After 3 days, received an email apologizing for the delay and estimating delivery within 48 hours and providing a tracking link. Tracking link showed that order never left the plant although it indicated order would arrive by 6 pm day 5. Not received. Called and cancelled. After reading some other reviews complaining about poor quality, I'm glad I had to cancel.

ORDERED MEDJOOL DATES: DRY AS DUST. MISSION FIGS, OLD, DRY, STALE. TRYPICAL MIX: AGED EAT AT OWN RISK. APRICOT & FIG JAM; TASTELESS, BEWARE!

It says if they took a 20 year old cracker and harden it with no salt or flavor whatsoever. The Asian mix was absolutely terrible and it's one of the favorite things I enjoy in life and they did not deliver.

I placed an order for some protein powder needed for a special diet plan, and they did very little to remedy the situation regarding a shipping issue that was there fault. Had been ordering for years. HAD..

I ordered 3 bags if the Roasted Mixed Nuts. I poured these from the bags to serve at a gathering. They appeared to have been on the shelf for a very, very long time. Because I did pour them out into dishes, I noticed there were hardly any Brazil nuts or pecans, so I sifted through them. Each bag contained 5 or 7 Brazil nuts and less than 10 pecans each. Do NOT believe the made-up reviews on the nuts.com website! I emailed their customer service department twice but never received any type of response. Do NOT let www.nuts.com RIP you off!

I ordered 2 caramel popcorn, trail mix and chocolate sunflower seeds. We were so excited to get the products.
The popcorn was as stale and hard to chew. The trail mix had corn nuggets which we love; however the were so hard we could chew them.
Ending up throwing away the popcorn and trail mix.
The chocolate sunflower seeds were good. The kids loved them.
Will not order again from Nuts.com.

I have had strong gluten reactions to several of the "certified gluten free" products. They have many ingredients in these products that are subject to cross contamination. If you have celiac disease or are gluten sensitive I would avoid Nuts.com as their labelling isn't trust worthy.

First time ordering from them & their delivery service is BS, saying they can't deliver because of an incomplete address...somehow it all sounds like a scam

I placed an order on June 2 with a specific date chosen for delivery on June 16. Nuts.com had two weeks to ensure the delivery date. It is June 19 and still no delivery. I have made multiple contacts requesting a full refund. I got a $10 credit to my account - I will not use this website again so it's not helpful. I also received an email ensuring me that the order would be delivered on June 18. Still no nuts. I would never use this company again.

Their nuts are expensive but, typically, you get quality for your dollar. In my case, I ordered six bags of different nuts and nut products, totaling $75. I received my package quickly. The outside of the box was perfectly dry but the bags inside were soaking wet. I notified Nuts.com and, apparently, some packaging that they used had imploded. This was not the first time, according to the customer service staff. Their response was to give me $10.00 off my next order. Are you kidding me?