Nustay Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Made the booking on wrong dates and wrong destination. Can't thank you enough for dealing with the hotel on this matter and refunding us!
Because the price i am quoted changes when i go to pay. That was so unpleasant but the increase was 10 euros. Not much on 250 booking but better not to have that surprise
Now when I have finally received my refund, I can reconsider my previous review. Not as fast as I expected, but thanks for being open and did what you had to do.
Empathy is not everything, refund is what I'd like to receive
Even though it took a while to find the right answer customer service was amazingly helpful.
This was an enforced situation of booking cancellation and Helen worked brilliantly!
That was a stupid of me to make a non-refundable booking after the pandemic. Thanks for sorting thay our for me!
We had problems at the hotel and they gave us refund
All responses were quick and Nadia made my options very clear.
Customer service was excellent.
So far so good:)The website was very user friendly and clear with the charges and cancellation policies. The plus is that it was much cheaper than booking straight through the hotel's website or any other booking platform. As for the Customer Care, they are doing their job tirelessly, but it's impossible to get someone on hold. Probably, it's for better right now as people are in panic but I would prefer to speak to a real representative once the chaos is passed.
We are unable to travel to Nepal due to tourist visa restrictions due to to coronavirus and your customer support gave a hand.
Olivia was very friendly and helpful in lights of recent circumstances
You are in line with the current situation. Thanks for your flexibility
Thanks for the issued credit, not sure what would have been the hotel policy if I booked with them directly.
You are really a fair agency!
Not my fault. Hopefully this could have been worked out. This was our dream trip for our 10th anniversary.
Thank you.
Really fast service. No games or hustles you guys are awesome great job
Thank you
John Otero
Great for the compensation you made for the unused hotel stay. Will use your vocuher this winter, fingers crossed
Youve been very polite and uderstanding. Infact everyone that i communicated with from yiur offices has been extremely helpful.
I still have yet to receives follow up from your company in reference to a unpleasant and breach of my rights during my stay at one of your affiliated hotel.
Thanks for the date amendment. Looking forward to my stay in October.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members