A while back, I purchased a state requirement CEU package to renew my nursing license as my company does not provide them, which in my state comes up every 3 years. I know there are free ones, but I just had a baby and was super busy with everything and decided to just pay for the convenience of not having chase them down or count how many hours I still needed. Life got even busier, so I was going through them super slowly. Fast forward, I finally found some time to finish up the CEUs – only to discover I no longer had access.
When I contacted customer service, they told me I only had access for a year. This time limit was never mentioned on the website despite the unlimited CEU package outlined directly next to it made the time limit extremely clear. Their excuse was that they can't guarantee the CEUs would still meet the state requirements after a year, but my purchase date is an arbitrary deadline for that if that was true. If the state requirements changed say, June 1, I'd still have had access to them until January. When I pointed this out along with the fact that they sold this as a product, not a subscription and should therefore still have access to a purchased product, they basically shrugged and said, "Sorry, nothing we can do" and that they'd "let the development team know." They tried to have me purchase another package. (As a side note, looking at the package available for purchase, the CEUs are largely the same, and they're just CEUs, not anything state-specific. And if some of them expired and were no longer available for credit, I could understand eating that loss, but I should at least have access to what I purchased and should be able to salvage what I could. I know they aren't re-writing the entire catalog every year and they aren't all expiring exactly one year from my purchase date.)
This has left me with an unfinished package and wasted money. It's predatory and misleading, especially since I specifically chose the package because I didn't want to pay annually for an unlimited subscription when I knew it would take me awhile to finish what I needed for my state. I've taken CEUs that were 2,3 years old before, so I know it's not a misunderstanding for how CEUs work, and regardless, the customer service was so horrible I would definitely look elsewhere for CEUs if you ever need them.