• Norton

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Overview

Norton has a rating of 2.3 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. Norton ranks 53rd among Antivirus Software sites.

  • Service
    3
  • Value
    3
  • Shipping
    2
  • Returns
    2
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
6
How would you rate Norton?
Top Positive Review

“Good through ages”

Hiley P.
4/14/20

Even my father used Norton back then and I keep using it. The quality and support remain great over generations. Thank you, Norton!

Top Critical Review

“My acoount was hacked. I called to ask why and was told not to worry. We discovered this on our Cre”

Lois G.
11/1/23

Our account was hacked. I called to ask why and was told not to worry. We discovered this on our Credit Card when we were charged 495.85 on Oct 8,2023. When I called to find out why, Norton customer service representatives said don't worry we are looking into it. Norton When I started to ask questions, they hung up on me and told me my phone number was blocked. I would like to report them to an appropriate government agency.

Reviews (21)

Rating

Timeframe

Other

Thumbnail of user hileyp
44 reviews
190 helpful votes
April 14th, 2020

Even my father used Norton back then and I keep using it. The quality and support remain great over generations. Thank you, Norton!

Thumbnail of user frankj239
1 review
0 helpful votes
February 26th, 2020

I trust my protection with Norton LifeLock. I have been a member for over 2 years and feel very safe with this antivirus software. Get it if you don't have it!

Thumbnail of user summerb17
2 reviews
4 helpful votes
March 25th, 2018

I have been using Norton antivirus for many years. They did not disappoint me.
I will continue to renew the license with them.

Thumbnail of user johna916
2 reviews
0 helpful votes
April 16th, 2017

I am personally using the Norton Deluxe edition, which I have used for over 3 years now and I had no problems with Norton. My favorite function that is included in the Deluxe edition is the SMART firewall.

Tip for consumers:
If you have a plan, and want to switch then do not contact the support. They will just connect you to a gotoassist or teamviewer and help you from there, and I do not feel safe when I enter my credit card details when somebody is remote accessing my computer, so just turn off auto-renew, wait until your plan is over and buy the other plan you planned to buy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user staceym18
1 review
1 helpful vote
March 21st, 2013

Powerful and extremely useful pc assistant which is must-have if you're surfing a lot in the web. It updates all the time and has always good protection against bad stuff. I just love it

Thumbnail of user draupadig
2 reviews
2 helpful votes
August 29th, 2016

Before I went away on a trip for 5 days, I knew I had a count down of 23 days left on my Norton Anti - Virus Subscription on my home computer. When I returned, after a few days, when I tried to get on to my computer, I could not. There was a pop up telling me it was not safe to use my computer as it had the ZEUS MALWARE VIRUS. This was also preventing me from going on to the Norton.com site. I was puzzled, as I thought I still had a few days before my subscription expired. To be safe, I went to an Office Supply Store and bought A Norton Security Premium package. After installing the Product Key, A FAKE NORTON website popped up (I did not realize this was a fake sight at the time) telling me my Product Key was successful, but there was an error, my computer could not download because it was out of date. The FAKE SITE gave me a number to call *******741 to help me fix the problem. I did. The person who answered said he was a NORTON TECHNICIAN. He gave his name as STEPHEN HOPES, ID # NOR*******. I foolishly believed him. I gave him full access to my computer. He asked for the Product Key which I gave to him. He then told me to go to www.support.me and gave me a separate code which I entered. Then, he asked me what kind of computer I had and the Internet access. After gaining access to my computer, he started bringing up files. He told me our IP address was compromised, and that there were other people illegally using it. He asked for access to all the computers in the house (from the kids). This did not not sound right. I told him I wanted to check out his credentials before proceeding.
Next day, I called our Internet service provider. I was told there was nothing wrong with our IP ADDRESS... it was very secure. My internet provider checked the phone number *******741 which I was given (see above). I was told it was a SCAM. That number is not not related to NORTON ANTI-VIRUS. I was given the correct number for NORTON ANTI - VIRUS. After calling them, I was told once again, the phone number I was given before was not in any way related to them. I was re-assured, I was now dealing with the true NORTON company. A Norton Technician checked my account with them. I was told I had 10 days left in my Anti-Virus Subscription. A full scan was made of my computer. NO VIRUSES WAS FOUND... ESPECIALLY ZEUS MALAWARE.

Thank you to the REAL NORTON By Symantec... my computer was fully restored with my new Product Key added on. I am truly grateful.

The true Norton technician also suggested, if I did online banking or online purchases I should notify the bank as a precaution.

For those of you getting similar pop ups telling you your computer has a virus, do not be naive like me, do your homework, have your computer checked out by a professional or call the TRUE NORTON By Symantec for help.
This is the correct phone number for the TRUE NORTON BY Symantec *******726

I was told there are lots of Norton Anti - Virus fake technicians out there. Make sure you have the correct NORTON or you will be seriously ripped off.

Thumbnail of user johnd101
28 reviews
131 helpful votes
September 2nd, 2013

There has been a tremendous turnaround with Norton. A few years ago, I got rid of Norton due to it's unreliability and poor screening for viruses. Also, it used to be next to impossible to remove the program, and they used to sneak it on your computer when you downloaded something else. They have really turned this company around and I give it the highest ratings. Norton catches almost everything, except malware, and is very reliable. I currently use Malwarebytes (Fantastic program) in conjunction with Norton. I have not had one issue since doing this. Both are constantly catching something, and I would recommend using both. POST NOTE: The difference between using the free Malwarebytes and the Pro version is that the Pro version catches malware as you surf (real time) while the free version is an after the fact scan.

Thumbnail of user ultimasoulnix
7 reviews
22 helpful votes
December 10th, 2013

I like norton myself but the prices aren't good, the lower ones might be but i would recommend the trial version with another antivirus then you might be good

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Norton? Provides award-winning antivirus and security software for your PC, Mac, and mobile devices. Get Norton? Software and enjoy a peace of mind when you surf online.

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