Norton

I've used Norton for years but since they included Life Lock and VPN I've had many problems and the support is the pits. It's bad when you know more than the guy they call a tech who really can't fix anything without software. The VPN keeps shutting off at the worst time possible and you never know when it will happen. I'm done with this software that has me virtually locked out of my admin account probably due to allowing a hack or malware in. I use a lot of security and spyware detection and frequent scans. Their fix was to blame it on my ip service and tell them to unblock ports 500 + 4500. That is a router issue that hasn't had a problem. Mostly they won't listen because they appear to not understand or know how to fix any other problems caused by the faulty software program they promote. Techs these days are usually thousands of miles away and I can hardly decipher their accents. They said I should call a repairman for the final solution. What a joke! Norton techs had remote access and when they were done I had to reinstall my keyboard driver libraries and ALL my security software. Beware, the software used to be trouble free but not anymore. I'd appreciate it if someone could suggest a better VPN and virus program, I've tried a few. Thanks.

I had Norton installed years ago and have never hesitated to renew... until my computer was hacked. They didn't find this out - I did. First thing I did was call Norton and they promised to take care of this... for a fee. A $300; 00 fee and asked for my credit card. Well, I've hit hard times and could not believe the amount, and knew I couldn't pay it. I was trying to hide the fact that I was crying until the gentelman informed me that he needed the number to another credit card, because first one was rejected. No sense in hiding the crying anymore... I knew I was screwed and told him to forget it, I didn't have the money. Don't know if he felt sorry for me or if he was just a kind man or if he was to "get what he could" because he said he would take care of it for $100.00 now and $100.00 the next 2 months. Payment of $100.00 went through... he took care of hacker and I haven't heard another word about "payments". If this gentleman had not been so kind I would've rated Norton much, much lower. I do realize that he could've been just "getting what he could" but prefer to think he was simply a kind man. As far as Norton is concerned... kind of sleezy claiming to take care of attacks on your computer and then charging a ridiculous fee if your computer is attacked under their watch.

I put my account in with them and thought that it was ok but my account is gone and i had 300 and some odd days left on it, now my account is up an gone an they want me to repay for enough one on me, that suck by norton you got me this time but no more