Do not order with this company they just screwed me over royally
And talking and arguing with them telling them now what's going. I've figured out that they sent the a duplicate of the piece. It's already been polishing coated now. I call tell them and they still not listening. Still not sending Me my stuff and I'm still being nice. Now I'm mad. Cause my time is expensive as well as yours. I'm losing money now. I've had to spend 8 hours on the phone and keep doing some dog and pony show while listening to your jingle on your 800 number talk about your the best and we don't do nothing but send out stuff asap. Your Customers service is unbeatable. This and that and it's making me sick. Cause at this point I've talked to 6 different people. Each one won't take the time to find out what's going on. By this time my wife has got on the phone cussed them out and said if you don't send our stuff. We are gonna credit card dispute it. Manager Eric gets on phone and tells me. Northridge isn't gonna do business with you ever again disrespectful and he feels yall been disrespected. Did Eric as a manager take take time to ask me my version of the story. No. Just listen to the monkeys pumpin the football playing on the phones. Probably why you didn't send the order out right the first time. So Eric says we gonna give you your money back and make a return label. Send us our skid plate back. I'm like. You owe me money. These have over 1200 worth of work done to them. He hasn't even heard my story. He says I flipped off his girl. Made her cry. I'm like woa. You and the other 6 people who all ain't in the loop needs to get together and figure out what's happening so yall don't sound stupid. After me telling him my version. He decides. He's gonna send the box our overnight. And we are good. I apologize to him. And even Dorian. I made sure to make a comment about her making sure not to be mad cause it's not my fault you are dyslexic and didn't read. No disrespect as I'm still gonna get disrespected again. Another woman calls my wife and finally gets me on the phone and say. I'm sir we just realized you habe one extra piece in the set. I'm like. This day 4 or 5. How stupid can you guys be. Then you want me to mail you back the piece for free and still haven't sent mine. I'm like come on. We already talked about this pay me 250 for the work and it's yours. Laughed at me. Eric gets on phone now and asks me how much my time is worth. Most of the time it's 100 plus and hour. So 8 hours plus is what you owe me. 800 dollars of my time. Or more. I told him. Send me the other 2 peices and I'll polish them you can sell them on your site custom for more money and still be good. Laughing. I guess he's not a manager and he's a comedian. I'd cut this guy from your team honestly as a statement. As a manager he screwed up. Cussed us. Not say we didn't cuss him but I honestly am not offended by that. But honestly like I said I'm day 4 or 5 with no hardware and a bad taste in my mouth. And it's basically because I'm sitting here telling you guys something and you guys don't care. But u got my money.
So my wife call the credit card and disputes it. Still arguing with your manager he decides to send the parts. After she had the file a dispute. Not anything jingle worhty. You need to erase that crap cause you guys owe me 800 dollars as we speak. I can send you a invoice for my time. I'm also in 4 huge jeep clubs in Texas. I'll make sure and post all the emails and threads. Go Eric.
I'd honestly like you to call and apologize for your employees lake of integrity. No response I'm gonna get on the linked In and give a shout out to all the Northridge and yalls friend and you did me like a criminal