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Northern Tool + Equipment has a rating of 1.26 stars from 278 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Northern Tool + Equipment most frequently mention customer service, credit card, and business days problems. Northern Tool + Equipment ranks 281st among Tools sites.
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I'm hooked first time been here,.Awesome selection, variety and prices. My name is Todd and I speak facts.
Bought a $4,000 tire machine and it's 2 year extended in house warranty. Broke down after 13 months. They could not find anyone to support or repair so they totally ignored me until I stopped complaining. Benpack stuff is junk. And so is everything else they sell and suck you into extended warranties that they don't support!
Northern Tool is a great way to search for items for your shop without going into the store. Tools, supplies, gardening items. Northern tool has a lot to chose from. The Advantage membership is a good deal, too.
Products used:
Hand Tools, garden items, moving supplies, power tools, tool boxes, glove oil.
My husband uses his for EVERYTHING. It was the best gift! This is the third one I've ordered for gifts and everyone love the convenience and compactness. Press a button it opens... amazing!
Well, they respond super fast for me. I email them, and the next day, if not the same day, I get a reply.
The problem I have right now, is that I ordered two things. A $99 pipe bender and a $129 pneumatic planishing hammer.
The first, was supposed to ship in the middle of this month. The other says 28 days at longest.
Well, the first still has not shipped. I emailed them. They did respond, but they said they have yet to get them in. That is an answer and I am cool with that. But, I wish they had given me an idea of why and how long it should take to get them in.
I do this stuff as a hobby. I have no clue hot to use the second thing I ordered. Haha So, it really does not matter when I get it. I just like having an idea.
After a few more emails to northern tool they did make things right and I am happy with the out come. Thanks northern tool and the one customer service women that I finally got that wanted to help me out, they have at lease one good person there.
I bought a NorTrac 2 spool hydraulic valve for a spare about a year and a half ago. Two days ago I needed to use it so I took it out of the box and installed it, but right away I knew there was something wrong with the valve. It only will move hydraulic fluid in one direction. It was bought as a 3-Position, 4-Way, Open Center, but it isn't. Contacted northern tool yesterday and got the runaround. The person I was talking to had no expertise or even knowledge about there products. Especially when they told me to get a hydraulic company to look at my machine, even when I was tired of telling them that the problem is with there valve. So than they said that it was my problem now because it is over a year old. But the valve is new and it is not what I had ordered, or they advertise the product wrong. Then they were very bold and not very good customer service when they asked me if I had any other questions on another item and I said you never solved this problem, when they actually hung up on me. So I guess I have a hydraulic valve for a heavy paper weight. Never will shop there again.
About 10 percent more expensive than the cheapest poeps. They ship fast and send you the product you ordered so yea no complaints.
This site has great equipment for all your home needs. I bought a lawn mower from this company, and it works great.
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Since 1981, family owned and operated Northern Tool + Equipment has become an industry leader, offering expertly chosen power tools, hand tools, generators, pressure washers, heaters, power equipment and more!
