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NorthAware has a rating of 2.73 stars from 67 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NorthAware most frequently mention customer service, smart parka, and tracking number problems. NorthAware ranks 30th among Jackets sites.
No positive highlights yet
Another level jacket. OMG i love it. I ordered online. Didn't expect it was so nice. It come with gloves, come with scarf, comes right before winter, make me cozy for my freezing Canada winter... The best part is it looks cute on me... great price as well. Not those cheap ones in the mall. More than my expectation. Definitely good buy.
I excitedly purchased one of their jackets since it seemed like an excellent product. Turned our the quality was much lower than expected and sizing was not great - have been trying for several weeks now to get a refund no luck. They give approval for your refund, take your product back, and then disappear. It's a pretty nice scam they're running here - I hope they get what deserve. Oh and good luck trying to get a response from them.
There are some problems with customer service and the internal structure of the organization. However, after some effort, they refunded my money and gave me the jacket for free. I must admit that the jacket itself is worth the money - Hands down one of best jackets I have ever owned! - Warm, good quality, functional and looks awesome!
And just like that the jackets arrived today. Must say, despite the frustrating 2+ months from order to delivery, these are some pretty sweet jackets. Happy to up the star rating. Once the left hand knows what the right hand is doing, this company is going to be a thing. Damn good jackets.
Hello Ronny,
Thank you for the feedback. We are glad to hear that you like your coats. We are constantly working towards improving our processes to ensure that we are giving our customers the best experience possible.
I ordered 2 jackets over 2 months ago and i still havent received them. I get an email once every two weeks saying it will be shipped "this week", yet the tracking number has no information. I've called my credit card company to dispute the charge. Very unhappy with them, all i get is empty talk
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Home of Smart Parka |? First Winter Coat with Built-in Gloves, Scarf and more.? Raised $3.5 M on Kickstarter
Hello Irfan,
We are constantly working to improve our processes and give our customers the best experience possible. We are glad to hear that you like your coat.