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NorthAmericaHVAC has a rating of 1.48 stars from 145 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NorthAmericaHVAC most frequently mention customer service, wrong part, and return shipping problems. NorthAmericaHVAC ranks 283rd among HVAC sites.
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Needed a hard to find replacement blower motor for my furnace. North American HVAC had the correct part in stock from a quality manufacturer. It was not cheap but was the lowest price I could find online. I called and left a voice mail the night before. They texted me to verify details literally 1 minute after opening the next morning. The order was ready within 30 minutes. Installed the motor (DIY, not a pro) and it works perfectly.
They say that they have the parts in stock and that if you pay for expedited shipping it will go out same day with two day shipping. Then while they try to locate the parts to drop ship your order it will continue to say processing until finally after a few days they will give you a 6 week turnaround. They do not have a real phone line, it's chat only and they are extremely rude. Go to supplyhouse.com or Technicalhotandcoldparts.com or anyone else but them to avoid deceptive practices. They are true scammers.
I needed a replacement furance control board and opted for the 2 day FedEx shipping. For an order placed on a Monday, the shipment was not shipped until later on Tuesday. So 2 days shipping meant Thursday receipt for me. OK, I knew that placing the order. I ordered from the company website rather than via Amazon.
The circuit board was shipped in a barely padded FedEx pouch. The box inside was crushed upon receipt. I feared damage to the board that I desperately needed, but it fortunately worked. However, for $29.99 shipping, I would expect that these "experts" would have the sense to at least add some bubble wrap around the box to protect sensitive electronics. Circuit boards can crack and solder joints can be compromised if a board is not properly handed.
I registered a complaint on their website and to their credit, they did respond the same day and advised that they would inform the appropriate department.
Good product exactly as listed. Only complaint I have is the shipping is terrible. I spent an extra $61.00 for 1 day shipping. The company is only located an hour and a half from me, and it still took 5 days to receive my fan motor.
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