NorthAmericaHVAC

Shipped correct part but overcharged on shipping. Refused refund saying delivery was fast enough (took 4 days instead of 2 days). Claims to be religious but are scamming customers out of priority mail fees. Ordered from the Ebay site of NorthAmericaHVAC.com (bluestang5)

I ordered Carrier 1hp blower motor, model HD52AR275 for a total of $475. They sent a Rescue EZ13 1hp motor which costs about $240 most places. I even comfirmed the order on the phone and by 2 additional e-mails. Buyer beware! All that stuff about being closed on the Sabbath, one would expect them to be honest. Not the case. Again, buyer beware!

Nordyne furnace inducer motor came with broken fan blade. I should have read all their rotten reviews first.

They are rude and unprofessional. They sent me the wrong part and said I have to pay to send it back, and lay a 20% restocking fee, plus they'll inspect it, knowing they will lie, then give me maybe 50% in credit. It was their mistake. I didn't authorize them to take money for the wrong part. So I'll seek legal action.

This the second time I have attempted to order furnace parts that were supposed to be in stock, only to be told the parts were NOT in stock and they had no idea when to expect them. Horrible company!

I needed a replacement furance control board and opted for the 2 day FedEx shipping. For an order placed on a Monday, the shipment was not shipped until later on Tuesday. So 2 days shipping meant Thursday receipt for me. OK, I knew that placing the order. I ordered from the company website rather than via Amazon.

The circuit board was shipped in a barely padded FedEx pouch. The box inside was crushed upon receipt. I feared damage to the board that I desperately needed, but it fortunately worked. However, for $29.99 shipping, I would expect that these "experts" would have the sense to at least add some bubble wrap around the box to protect sensitive electronics. Circuit boards can crack and solder joints can be compromised if a board is not properly handed.

I registered a complaint on their website and to their credit, they did respond the same day and advised that they would inform the appropriate department.

Received bubble envelope with crushed circuit board. Paid for next day because I needed the part. I didn't need a damaged circuit board and then to be told with the visible crushed packaging and relay that it would cost 20% to restock and I pay to return it. Well, check your circuit boards because you might just get this damaged one after restock. Sharon obviously is not interested in responsible customer service. I sent 6 photos followed by 3 more of obvious damage and she refuses to see! I guess, what's just another unhappy customer to this disrespectful and unethical company.

Avoid this company. Like most reviews on here, they advertise one product and send you another and say it's your fault. I ordered a condenser fan motor by the exact part number and they sent one that they say is a manufacturer substitute. It wasn't even a close match. Then if you return it they charge you a restocking fee. The only reason they're still in business is because they scam people out of their money.

Had no problems with my order - didn't pay extra for fast delivery but i got the part in 4 days. Part was as advertised. Price was reasonable for a flame sensor.

We ordered a Furnace Exhaust Inducer Motor through Amazon and paid for expedited shipping because we were in dire need for this part to avoid the 10 degree freezing weather. According to this company expedited shipping means it can take up to 2 weeks lol. So that's exactly what happened they took our money and sent the item that we needed ASAP, 2 weeks later. I'm pretty sure standard shipping would have been faster than that. Disgusting absolutely disgusting way to cheat and treat your customers. We wont be doing business with them ever again.

Bought a part from them, and it was a bad part. Paid a licensed appliance repair person so I would have a valid warranty. Part was defective. Contacted this company and they refused to send a replacement nor assist in any way. If they don't warranty, it would be more of a pain to me but they just refused all help and would no longer respond.

They even sell on Amazon, unload their junk, then stop. Avoid!

Not only did I receive the incorrect part, but I had to email twice to get a return RMA at which point they told me I not only have to purchase my own label to return the wrong item, but they're charging a 20% restocking fee...

FOR WHAT? The item is brand new in the original box they sent it in.
Absolutely ridiculous find your part ANYWHERE else, you'll be happier for it.

The website lured you to order at a low price, Then support team emailed you to ask you to confirm your order, and after you replied to the Email, he lied that he had not received it. Even he confirms your order and then delays delivery, which may actually be no delivery at all. When you ask again, he cancel your order again on the grounds that you did not reply to the email, when in fact there is no such email.

Order a pressure switch with 1 day shipping they said by p. O. box needed a street name for shipping so I responded in 9 minutes to the email I got then ever heard anything for 3 days until I sent an order status request. They claimed they never received the email which I sent 3 to the email I got then they finally sent the part and I installed it and found out the part was already bad.

Purchased a "Mars" Capacitor but received "Jard" Capacitor. They keep saying it is the same item which I understand Mars did purchase Jard and their parts are interchangeable. But the quality of Mars is a lot better and the price of Jard is 30-50% cheaper that Mars. I paid more because of the quality. If they keep saying is the same then why they put Mars online and not Jard, since they ship out Jard? They just charge Mars price and ship out Jard, totally scam.

Ordered a 1/5 hp motor and they sent a 1/8 hp. They claim "valid replacement" even though they advertised a 1/5 and I ordered a 1/5. These are not even close. Wont pay for return shipping. Filed a dispute with visa as this is is scam. Did not see all the bad reviews before buying and paying $80 2 day shipping.

I purchased some expensive parts a couple hundred dollars worth and FedEx delivered them to the wrong address. I had confirmation from FedEx that they were delivered to the wrong address. I contacted NorthAmericaHVAC several times to help me and all they can say the package was delivered it's out of our hands. I contacted fedex and filed a claim and they said NorthAmericaHVAC was to initiate a lost package procedure. NorthAmericaHVAC has taken my hard earned money and has no customer service. All I can say is carma is a batch. If you know what is good for you will take your business elsewhere. This is truly the worst case of customer service I have ever dealt with in my 52 years. This is what they put on Facebook to lie about how they take care of their customers. B.S

Charge a restocking fee when they shipped out the wrong part for my humidifier, even after they said the would not, then had the audacity to claim it was the right part after all. Liars. Do not trust this company. Look at the attached photos, not the same at all, and they know it.

Steered me towards wrong parts then wasted my time directing me to other parts. Went to return after deciding to find seller that knew what they were walking about except it was outside their 14 day policy. Scam scam scam

Shortly after my order, I received an automated email that my part was not available for immediate shipping and stated that the they would cancel my order and refund in two days if they did not hear from me. I immediately located another supplier. Four days after my subsequent order North American HVAC/General Appliance Parts shipped the part anyway and then refused to pay for the return shipping. Lesson learned--don't always go with the lowest cost.

Ordered a motor and the main shaft would not turn, had to use pliers. I am an electrician. They would not replace because they said I was not an a/c technician. Also there is a 20% restocking fee and a 50% charge at their discretion if they they want. Check their return policy before you buy and be cautious. Amazon handles a lot of their products too but you have to go through NAHVAC to return something, not amazon.

After receiving the replacement Part from North American HVAC, from Sellersburg, IL.I read the reviews online, and I was shocked to read that many, have had the same exact issue and problem I experienced, they "surprising" sent the wrong part.<< check website: <<www.sitejabber.com>>

They apparently have a history of doing so, I logged onto the website 07/01/2023, and the company was...claiming for some religious observances, which I respect, the the web page was down and they they were unavailable. Bottom-Line: They appear to be deceptive and doing dishonest business., STAY AWAY!

Beware and Good luck working with North American HVAC.

Brett C.

Ordered a staging heat sequencer online. They sent a model that did not match what I ordered and did not perform staging. They refused to acknowledge there was a difference and would not pay for the return shipping. Their customer service is technically ignorant.