I received the treadmill on January 23rd, 2023, and all was well. My wife is currently training a marathon in coming up in May. She was doing daily 10 mile training and on the morning of February 27th, 2023, she went to start a workout and the treadmill made a clunk noise and the belt wouldn't move.

I was disappointed that the treadmill was defective 33 days after purchasing. Furthermore when i researched the issue i was having i was more disappointed that i read of many other people having the same issue. I decided after trying the recommended troubleshooting methods from the iFit website that it was going to need parts and service to be put back in a working manner. Then after thought and discussion with my wife, we decided that we weren't feeling the best about such a large dollar purchase that is defective at day 33 and that we were going to return the device and buy something else.

I called Icon Fitness (NordicTrack Parent Company) returns and refunds line and spoke with an associate. I was informed of the 30 day return window which i was past by 3 days. I explained that I was hoping for some leniency on this considering that the device was defective only 3 days past the return window. The associate then stated that she could have my account reviewed for consideration of a return in which it was approved. I was informed although the machine was broken, i would still need to pay more than $500 dollars in return freight and restocking fees plus tax on these items

If I was just returning a device because I had buyer's remorse I would completely understand the charges associated with the return, but I am returning the device because it is dead on day 33. My wife and I are both middle class public service employees and now have to pay 500 dollars for a treadmill that only worked for 33 days. I feel essentially duped and feel as if I rented a treadmill that broke and paid 500 dollars to rent it. 500 dollars would buy a less fancy new treadmill, but i thought the same as cash financing offer was a blessing to us to allow us to afford a high end treadmill to give her the best chance at her first marathon this May. Instead we are now in Ohio where the conditions aren't great in february for outdoor running with a really expensive broken device in our living room.

I even emailed each corporate listed contact including the president of customer service. I was contacted back by their escalations department who told me she would try to get the fees reduced or removed, only to come back a day later saying "we stand by our policy."

Do not use this company, read about their devices and they all have similar issues, the lady even said "most problems occur within 30-90 days of purchase." Why is this acceptable by their company. They are robbing people and turning a blind eye. I would run on a bed of nails before running on another NordicTrack or any icon fitness product.

Customer Service hours restricted to weekday 1st shift hours, BUT PURCHASING SUPPORT AVAILABLE 24 HOURS, 7 DAYS A WEEK!

I can't stress enough how disappointing my purchase experience has been. It is as if Nordic Track is just banking on the fact that their name USED TO really mean quality. Now they are just crooks!

1. Upon purchase, I was told about this iFIT app that is 'wed' to the treadmill purchase/embedded software. Was told it was 'optional', and that I would receive a 30 day 'free trial' IF I initiated that trial by logging into the app. **I never logged into this app, and was still charged twice. When I called to reverse the charge, was told both times that "the membership has already been activated" and that "iFIT app is part of the terms and conditions of (my purchase". Totally NOT what I was told during phone purchase (haha - they will take your money 24/7).

2. Upon arrival, paid for 'white glove installation'. Service team did not bother to connect it to WiFi. **Now I see why***.
For 2 weeks my treadmill would not connect to our Wifi, **Which makes no sense, since a. The same room holds a stair stepper that is already online and on it's own surge protector, and b. It is electrically 'set-up'/customized to facilitate multiple pieces of exercise equipment online.

I reached out to "Customer Care" about this multiple times during that 2 weeks. THe first 5 days went by with NO reply from Customer Care (despite the fact that I was a new customer who couldn't get the treadmill to work). Once connected, the advice I got was not for the 1750 I purchased, and the 'Customer Care' person seemed to be more interested in being a witty jerk than helping me to solve the problem. Finally they sent me a 'novella' length email with troubleshooting steps - every paragraph of that email started with 'I'd like to perform a X test on your treadmill'. Which is pretty ironic since they are doing nothing but sending a lengthy email of steps you can perform. ULtimately one of those tests did help me get the treadmill working/online but again, that took 2 weeks from first reachout with the same snotty person.

3. The incline is NON-existent. Max incline of '15' only raises the treadmill nose about 6 inches off the ground. What a joke!

4. One of the reasons I bought this treadmill is because it is advertised to have a low-impact treadmill belt. Lies. I frequently travel/have exposure to hotel treadmills that are sometimes not as 'high end' as this treadmill is supposed to be but these treadmills do not give me any 'aftershock' problems the home treadmill does.

They are crooks.
Not sure what happened, but UNLESS you like snotty customer service (restricted to weekday first shift hours), low shock absorbance, bullsh*t inclines and repetitive credit card charges for iFIT app every month that you *don't login to use for 'free trial', I would DEFINITELY purchase somewhere else.

I would not recommend working with Nordic Track or buying their products.

We purchased a treadmill in January 2022. Waited 4 months for delivery only to be told the treadmill we ordered was discontinued and we needed to place a new order. We only found out this information when we called to get a status update. Horrible communication.

Once the treadmill did arrive, we paid extra for white glove installation (>$300). Clearly Nordic Track did not test the unit as the next day we tried to use it and it did not work.

We have now had 3 separate service calls, and none have fixed the issue. Multiple parts ordered and more on the way. Unit delivered in May and still do not have a working treadmill.

Also, it should be noted that even though our treadmill is not functional, Nordic Track still billed us for the iFit membership, so we have had to work to dispute those charges as well.

The worst part of this experience has been working with Nordic Track to remedy the situation. At first, they refused to offer any type of compensation on the issue. Finally, they relented and agreed to refund the delivery fee and offered an extension on the warranty, but no actual credits on the product.

At that point, I just wanted to walk away from the situation and asked for a refund and for Nordic Track to pick up the nonfunctional treadmill. They said that would cost me $250 and I had to move it to the threshold and out of my basement as they don't offer in house pickup. I asked why they wouldn't just contract with a different 3rd party (or the same company that put the treadmill in the basement at delivery) and they said that was impossible. I told them there are 3rd party junk removing companies that would gladly do it, they probably just need a purchase order. They still refused.

The business model they employ is beyond unethical. I gave them 3 chances to fix the unit and they failed to do so. Now if i want to end the relationship, I'm trapped by having to pay a haul away fee and figure out a way to remove the treadmill from my basement (which is why we paid for installation in the first place). The fact that Nordic track can still make $250 off you when they deliver a broken treadmill, and you simply ask them to pick up their defective product really makes me question the integrity of the company.

I would understand a $250 return fee if the product was functional, and I changed my mind. But to deliver a non-working product and charge me to pick up it up is unbelievable.
I can tell from the other reviews that in similar situations, Nordic Track simply apologies for customers not fully understanding their return policy. I would fully expect that same canned response to this. I think there is a difference in companies that hide behind small print and policies vs. companies that do the right thing for their customers. Nordic Track is not one of those companies.

I do not recommend working with this company.

I purchased my 1750 on June 2nd. Today is July 8th and I still have not received the treadmill. I paid for the white-glove service (which involves technicians bringing it into the intended room unboxing and putting it together and ensuring it's running properly. The second part of the service I paid for involves the technicians removing my old NordicTrack treadmill and carting it away). This service cost an additional $300. My first delivery date was June 25th. Two technicians arrived and from the get-go argued with me about bringing the treadmill up one flight of stairs (which are accessed five feet from front door) and moving treadmill an additional ten feet into first upstairs room. I had specified all this in the delivery instructions. The technicians refused to bring up the 1750 I purchased and instead left it paying on its side in my garage rendering the space of garage practically useless. To make matters worse, they didn't have the proper tools to take apart the old treadmill and cart it away. I had told them that I had moved that particular treadmill with just my wife's assistance up and down flights of stairs over the years without taking it apart. They refused and left the old treadmill also laying on its side in pieces. I called customer service and was told they open at 9am MDT. I called back at proper time and got same message but no response. Countless calls and still no person responded. Finally I got wise and called the NordicTrack sales dept and the agent told me that customer service is closed until Monday and that he would pass along my issues to customer service as soon as possible so they would be ready to help me Monday morning. Monday came around with no call back from NordicTrack customer service. I called them and after five minutes of navigating their service bot, I finally reached a human being. I was told my concern would be addressed in the next 24-48 hrs and will get a call back with new delivery date. I waited the two days and still heard nothing. When I called back an agent informed me I had to continue to wait for management to OK a redelivery and completion of the white-glove service I had paid for. Over the next week I spent a total of 2 hours and 37 minutes on the phone with various customer service agents. It was clear I was getting no where. A full week after the failed delivery I got a call from a delivery company to schedule (drop off) redelivery. Irate at this point I called back NT customer service to clarify that I had paid for white glove service NOT drop off. So this needed to be fixed and another several days gone by before I got another call from delivery company. As of today my redelivery and white glove service is scheduled for July 16th (a day that NT customer service is closed). At this point I have zero faith in this company and will NEVER order from them again, regardless of a delivery success on July 16. I was asked to review my experience by NT and wrote a scathing negative review outlining everything I have written here…I never got a call back or apology or something from NT. It's like customers exist in a vacuum and they could care less about their customers' experiences.

I placed an order four weeks ago... after a week it shipped... then three weeks went by with my product setting in a Ryder delivery warehouse in NJ because NordicTrack shipped it to the wrong place, but never admitted that. I have contacted NordicTrack and Ryder at least half dozen times in the past two weeks. Each time being told it would be resolved in 48 hours. I asked for return phone calls each time and even in my email to the "CE" email address a private messenger gave me through a customer review website like this one, along with the case # they issued, but still no one ever called me back to update me. I have wasted hours sitting on hold and begging for someone to fix the problem -- which involved shipping the item from NJ to Baltimore, where Ryder services my area. After nearly 3 weeks, I called tonight for an update. Nothing has progressed the product reach NJ on 2-8-22 and here we are on 2-22-22 and they haven't lifted a finger to transfer it. Ryder said NordicTrack won't respond to requests to transfer the product or approve for Ryder to transfer the product at NordicTrack's expense because the mistake was NordicTrack's. I called to cancel the order. I was on the phone for more than an hour with a young man in the cancellations and returns department who tried to offer me a free month of ifit or an extended warranty. I felt sorry for him because none of those things were attractive to me because I don't have the product and don't foresee getting it. He finally agreed to cancel the order after I pressed hard repeatedly and he placed me on hold a few times. When he agreed to cancel, he told me I had to pay for shipping and the white glove service I ordered.? I'm paying for white glove even though it was not delivered and I'm paying for their shipping mistake to the wrong state? I had to argue that what he was doing and saying is illegal -- to charge your customer for something they never got. Back and forth he put me hold and eventually cancelled the order refunding me my full amount. If I had a dollar for each time they told me they resolved it and it would be OK in 48 hours... Run from NordicTrack. Go to Nautillas or any other competitor. Which I did and got a better deal for a similar piece of equipment. NordicTrack does not understand that "customer service" means you actually have to deliver "service" and lip service doesn't count. I wonder what their CEO would think if he knew how they jerked his customer around for three weeks only to never deliver the product. Look around: I saw another review from someone who never got her product. It wasn't just me. And her review had the same problem with them trying to charge her for shipping costs too. Shameful and unethical business practices. Charging for something you never delivered and trying to charge for your mistake is theft!

Nordictrack used to be a good company with reasonable customer service but not anymore!

We have a rower and a bike, both of which were delivered and work as advertised. We ordered our treadmill on October 29th, 2021 and it shipped to the delivery company in our hometown, arriving on November 22nd, 2021.

Zero communication from the delivery company and we called Nordictrack several times to get to the bottom of the issue. We were told the delivery agent was a new company and were told that we would get help soon. The delivery company emailed a link to set up a delivery time and then received a ‘no appointment available' notice. No working email or phone number for the delivery company.

Call back Nordictrack again and receive zero help until I threaten to cancel the sale. Once in the phone with the return department, we were given a token discount and upgraded to the white glove delivery. This was on December 13,2021.

Called Nordictrack on January 4th was told by the agent that they would send an email to have someone contact me (I told them I expected a call from a manager who could help within an hour)…. No surprise that the call never came.

Wait another day and call Nordictrack again. This time I'm told that they can give me a code which I can use to pick the treadmill up at the warehouse. I get the code and call the delivery agent (Allegro). Story here is that Allegro bought out the old delivery company (which was a good company when our bike and rower were delivered). So Allegro tells me the code is good but they need to forward it to the warehouse to verify I can come pick up the treadmill (see this going south again?) and they told me I would receive a call within 24-48 hours (48 hours expired on Sunday, January 9th). No surprise, no call. I call Allegro today (10 January) and the lady told me she had to call the warehouse and hung up on me! Call Nordictrack back and spent over two hours getting bounced around and told that they would charge me $250 to ‘return' a treadmill I don't even have! I explained it wasn't a return, it was a cancellation. Was offered another 5% off the treadmill and transferred to order tracking so they could ‘escalate' it with the delivery company.

Still in hold at the 2:15 mark to do something that has already been done in the past. I'll continue to update this incompetence as it developed and I repost it on every review site I can find.

Warning to anyone interested in Nordictrack, get the Peloton or other option, Nordictrack is not worth the pain and there are lots of quality competitors who offer the same stuff.

I ordered AND PAID for a NordicTrack Elliptical in February 2021 and still HAVE NOT RECEIVED IT.
Despite numerous phone calls, emails, and messages this company cannot, did not and will not accept responsibility or manage to get the machine delivered to me. The delivery company does not answer the phone.

In May, I started to reach out through Facebook and got these responses from Nordictrack:

On May 19,2021:
Hi, thanks for contacting us. We've received your message and appreciate you reaching out. We are extremely sorry to hear that, we are happy to look into that for you. Can we get the order number.

Alright we just got ahold of our product tracking team, as soon as we have an update we will send you a message on what is going on with your machines shipment.

May 20,2021:
Hello Kimberly, we apologize for the delay and thank you for your patience! Our product tracking team has informed us that they have contacted NSD and told them to get in contact with you. If you would like you can also call NSD at *******673 and reference tracking number *******. Please let us know if you have any further questions. Have a great day!
We have also reached out to our product tracking team to get an update as well.

May 22,2021:
We have just reached out to our product tracking team requesting for another update. We will be sure to update you once we are able. We appreciate your patience.

May 24,2021:
Our product tracking team has requested an update from NSD on when you can expect delivery. Please allow 48 hours for them to respond and contact you to set you you appointment. Thank you

May 28,2021:
Hello, thank you for reaching out. We are very sorry about your experience and do appreciate your feedback. Have you not heard from the delivery team at all yet?

May 30,2021:
We do apologize for this experience. We're happy to look into that for you. We've reached out to our product tracking team requesting an update. We will be sure to update you once we are able to. We appreciate your patience.

We have looked at the past conversations. We are looking into this. We have sent a request to get an update from out Product Tracking Team. We want to also inform you that they are out of the office until Tuesday morning at 6am because of the holiday.
We will update you once we have more information from our Product Tracking Team.

June 1,2021:
Hello Kimberly, we apologize for the delay and thank you for your patience! Our product tracking team has informed us they have contacted NSD and told them to get in contact with you to reschedule. Please let us know if you have any further questions. Have a great day!

June 2,2021:
We are so sorry for the frustrations this has caused, have you still not been contacted by NSD?
We have sent this back over to our Product Tracking team for you to have this resolved for you They did ask NSD to call you directly.