• Noracora

Noracora

Ratings On Other Platforms

Trustpilot
3.1 / 5
Better Business Bureau
1 / 5
Reviews.io
1.7 / 5

Overview

Noracora has a rating of 2.82 stars from 11,494 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Noracora most frequently mention poor quality, return policy, and credit card problems. Noracora ranks 16th among Women's Clothing sites.

  • Service
    2142
  • Value
    610
  • Shipping
    629
  • Returns
    438
  • Quality
    4804

Proactively asks for customer feedback

This company responds to reviews on average within 18 hours

Positive reviews (last 12 months): 48.4%
Positive
121
Neutral
26
Negative
103

Instant Feedback

796
See all photos

What reviewers want you to know

Positive highlights

  • I highly suggest this boutique; she is the definition of good customer service!
  • Being a long time customer I always enjoyed the shopping experience here.

Critical highlights

  • There's no good return policy unless you want to pay a high price to ship it back and pay for customs.
  • I have sent three messages to get the return address with no response.
How would you rate Noracora?
Top Positive Review

“I now order most of my clothing from Nora Cora, but...”

Emma M.
3/22/24

I now order most of my clothing from Nora Cora, but have been a customer since it started in the U.S. The only caveat is to go back CAREFULLY over your order when completed to assure accuracy. And, also, if you develop a shopping cart and then decide not to order, the next time you shop, you may find all those items added to your order. Also, some of the sizes are larger than buying from an American company, so be sure to look at the measurements. Overall, I am very happy with purchases.

Top Critical Review

“Returns are a nightmare”

Linda H.
12/7/22

I tried to return an order as they did not fit and the quality was poor. They don't state in their return policy the items have to be returned to China! Even though order I received came from New Jersey! So the shipping costs would be enormous! They offer 15% of the order not to return them. Sadly that is what I'm hoping for! Waiting to hear back from them:( Will not order from them again!

Reviews (11,494)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1649) return policy (699) shopping experience (2653) return address (136) nora cora (540) return items (345) quality clothing (370)
Thumbnail of user alvinas7
1 review
45 helpful votes
March 18th, 2021

Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.

Thumbnail of user lindah3995
1 review
0 helpful votes
December 7th, 2022

I tried to return an order as they did not fit and the quality was poor. They don't state in their return policy the items have to be returned to China! Even though order I received came from New Jersey! So the shipping costs would be enormous! They offer 15% of the order not to return them.
Sadly that is what I'm hoping for! Waiting to hear back from them:(
Will not order from them again!

* Noracora attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Returns
Quality
Thumbnail of user missw50
Miss W. – Noracora Rep

Sorry to hear that the product does not meet your expectations.
The address on the received package is not our return address, it is only a hub of the shipping company. The package was shipped from China.
I completely understand your feelings. As our products are shipped from our fulfillment center in China so the return country is also China. We are currently working to resolve the issue to own our overseas return warehouse and also improve our products.

Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that.
In order to give you a better shopping experience, we'd love to confirm more details about your return request and communicate with you.
If you have questions about your order, please contact us by email at service@noracora.com or by chat online. Stay safe and have a good day!

Thumbnail of user patriciah999
1 review
1 helpful vote
July 19th, 2020

I placed an order for an item one month ago. I never received an order confirmation even though they were promptly paid. When I followed up via their website, I was given a bogus shipping confirmation number. All I learned was that the item had been shipped. When I complained (again via their website), I was told I would hear back from a customer service rep "within 48 hours." That was 6 days ago. And I still haven't received the item. Have lodged a formal complaint with PayPal. This company is a rip-off. Buy at your own risk!

* Noracora attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rens10
Jules R. – Noracora Rep

We`re sorry to know that you haven`t received your merchandise. Could you please provide us your order number so that we can check and handle the issue for you? We tried to you contact you by message, but we didn`t hear anything back from you.

For the delay issue, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for the inconvenience caused to you. We ask for your understanding in these cases.

We value your business and we promise you that we will settle this matter at the best way we can. Any problems, you can email us at service@noracora.com. We`ll try our best to improve your shopping experience.

Noracora is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Thumbnail of user pampad
1 review
46 helpful votes
August 2nd, 2020

Always friendly and helpful. Online shopping is quick and easy. Great variety of clothing for all ages and shapes. Appreciate the option to click and collect, as it saves on shipping costs. Returns, if needed, are hassle-free as postage is deducted from the refund, so you can quickly put it back in the post using the supplied label. He has been a satisfied customer for years. This page is reliable, I had a great shopping experience.

Thumbnail of user rainec5
1 review
5 helpful votes
February 8th, 2021

Excellent client service. After receiving two dresses that I had ordered for my birthday, I was really happy because my skin did not react to them as it does with other fabrics. This online boutique was truly wonderful, and its quality along with empathy and kindness were greatly appreciated. I am 100% lover of this website

Thumbnail of user saeedaw
1 review
0 helpful votes
September 30th, 2020

Total ripoff. Most clothes are too small for the sizes indicated and basically did not fit. When I tried to return I was discouraged because the return was to China. Also told in an email "We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth." Imagine that instead of a full refund NoraCora will refund you 15% so that you can buy cloth to alter the blouse. Total ripoff.

* Noracora attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user gemia1
1 review
17 helpful votes
June 13th, 2020

I am more than satisfied with the customer service I received from a lovely girl! She is professional, fast, patient and incredibly attentive to the needs and concerns of clients. What should have been a frustrating exchange for the two of them (returns are never fun), they strived to be an absolute BREEZE thanks to excellence in communication, problem solving and charm. I cannot recommend this boutique higher, she is the epitome of customer service that went well!

Thumbnail of user carold379
4 reviews
84 helpful votes
July 7th, 2020

Ordered a springtime top back in March and expected to wear it in the spring. It isn't here yet, and I can neither find tracking information nor contact anyone in this company. I'm beginning to wonder if it will ever arrive. Don't order from these folks unless you are ordering for the following year. Their shipping facility must be in Antarctica. Update as of 6/22: Finally! Package arrived today, after 75 days of waiting. I was not displeased with the items. I didn't order these tops to wear out to dinner; I live in a very hot and humid climate and was looking for lightweight, cool, cotton tops to wear around the house. These filled the bill. Sizing was what I expected, as was the construction and material. For the price, they were fine. Noracora still gets one star because of the very long wait, but the merchandise was OK.

Thumbnail of user rens10
Jules R. – Noracora Rep

We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for the inconvenience caused to you. We ask for your understanding in these cases.

We`re glad to know you`ve received your merchandise. We`re happy you like it. We`ll forward your sincere feedback to relevant department.

We`ll keep improving our products, delivery and service. Any problems or suggestions, you can email us at service@noracora.com. Noracora is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Thumbnail of user 1eller.rachel
1 review
0 helpful votes
October 7th, 2023

Clothes are lovely for the price though some look better on the adds. Takes a while to get them. Worth it

Tip for consumers:
they give free gifts

Products used:
dresses, blouses and bracelets, leggings

Service
Value
Shipping
Quality
Thumbnail of user savannahr37
1 review
15 helpful votes
November 3rd, 2020

I've been ordering clothes here for a long time and had only the best online experience so far. Her clothes always fit her well, the material is of good quality and she is very chic and fashionable. Everyone asks me where I buy my clothes. SheIn is my first choice when I want to go shopping on the internet. Customer service and delivery are fantastic too! I highly recommend this online store.

Thumbnail of user sandien3
1 review
1 helpful vote
June 12th, 2020

I ordered some shoes from noracora and they did not look like what was online. So Ugly! I called customer service and they told me several different ways to get a refund. If you do decide to return it goes to China and I would get maybe $2 back. So I took the offer of 1/4 of a refund and I keep them. I will not order from noracora again.

* Noracora attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rens10
Jules R. – Noracora Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@noracora.com for further help.

Noracora is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user rosarioe10
1 review
0 helpful votes
January 3rd, 2021

Delighted to find this website that offers a great variety of clothing. Very happy with my merchandise and the speed of delivery.

Thumbnail of user jodib233
6 reviews
10 helpful votes
August 25th, 2022

I made a purchase from Noracora, based on these reviews. Unfortunately, I found that the items did not match the colors or designs pictured or their website description. Now I face an extraordinary return cost or lost of the overall purchase. Very disappointed. I will not be buying from Noracora again.

Thumbnail of user missw50
Miss W. – Noracora Rep

Thank you for your feedback. We are deeply sorry that you are not satisfied with our product and service.
Could you please provide your order number so that we can help?

If you have questions about your order, please contact us by email at service@noracora.com or by chat online.
NORACORA is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!

Thumbnail of user debr145
1 review
0 helpful votes
December 27th, 2020

This review will serve as an update: this company, via this site, promised to reship my missing order from July 2020. To date once again Noracora has NOT followed through. It is now mid January 2021 and still nothing!
They are a total scam! Please don't find yourself in my situation. They have stated they are aware the shipment was loss; have refused for months to give me a refund and until I posted here had done nothing. Promised a replacement shipment and apparently are lying about that as well.

Tip for consumers:
Don’t shop with these people

Products used:
Did got any merchandise

Service
Value
Shipping
Returns
Quality
Thumbnail of user rens10
Jules R. – Noracora Rep

Thank you for your feedback.

Sorry to know that you haven`t received your merchandise.

We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.

Sorry for the inconvenience caused to you. We ask for your understanding in these cases.

Regarding the delivery time, you can learn more about our shipping policy here https :// noracora. Com/information/Shipping%20%26%20Delivery

We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.

You can track your parcel here https://noracora.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.

We have replied your message regarding your order, but we didn`t hear anything back from you. We`re still waiting for your reply.

We`ll keep improving our products, delivery and service. Any problems, you can email service@noracora.com or chat with us online for further help.

Noracora is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user llancav
1 review
1 helpful vote
November 18th, 2020

I am really enjoying my experience with this website! I get great quality clothes at incredible prices, and many of the clothes are one of a kind pieces that would be almost impossible to find anywhere else. I would definitely check here first if you see similar items elsewhere on the internet at a much higher price... just saying.;-)

Thumbnail of user justinam11
1 review
2 helpful votes
July 11th, 2020

I expected delivery to take about 3 weeks, but it took less than 2. At first I was suspicious, but ended up with a beautiful skirt in my house. I emailed the service and they responded quickly. I give it 5 stars because the skirt was AMAZING. The quality and size were perfect. I will order many more products from this website.

Thumbnail of user nancyh1139
1 review
0 helpful votes
January 31st, 2021

I love how beautiful the dresses are that I bought in this online boutique. They have excellent customer service and spectacular designs.

Thumbnail of user wendif10
2 reviews
2 helpful votes
June 13th, 2020

I placed an order early April and still haven't received it. Given today's times I fully expected a delay, what I didn't expect is lack of communication and vague responses from this company; I reached out 6 times and each time I get the same exact email. I've contacted my bank to request a refund, NEVER again will I purchase from this company! The rating deserves a ZERO!

* Noracora attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rens10
Jules R. – Noracora Rep

We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for the inconvenience caused to you. We ask for your understanding in these cases.

We value your business and we promise you that we will settle this matter at the best way we can. We found that your order was successfully delivered on May 29, did you receive it? We also sent you a message to confirm the status of your order. Please check.

We`ll keep improving our products, delivery and service. Any problems or suggestions, you can email us at service@noracora.com. Noracora is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Thumbnail of user verdian
1 review
1 helpful vote
October 31st, 2020

Buy on this website some very comfortable and warm leggings, of good gender. You've been wearing them for months and they won't lose color or ball the fabric. The knee area gives itself away with use, as with all cotton pants. There is a good quality price relation.

Thumbnail of user tinar348
1 review
0 helpful votes
February 5th, 2021

The prices of the clothes here are very affordable. I got a quick response by email about my online order. Thank you!

Thumbnail of user petam5
1 review
4 helpful votes
August 22nd, 2021
Verified purchase

Update: After my review about no response to my request for returning items, I was contacted by Noracora through this site and it seems their reply had ended up in my spam folder. They have expressed concern and have been very helpful. I commend Noracora for their customer service and efforts to resolve everything.

Tip for consumers:
If requesting return authorization, check your spam mail

Products used:
Dresses, T-shirt, Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user rens10
Jules R. – Noracora Rep

After inspection, you applied for the return procedure ten days ago, and we have responded to your return application emails one by one. Did you not receive our mail? It is recommended that you check your spam mailbox.

Regarding the size, if you need to order the right size, we suggest that you compare your body measurements with the measurements of the item size (such as bust size, waist) to decide the corresponding size instead of choosing the " usual size "directly. And please take the size guide as Make sure the measurements of the items are slightly larger than all your body measurements.

And different products have different specific size data, so please be sure to pay attention to the size chart below the product, and then choose the appropriate product according to the size chart.:
1cm = 0.3937008 inch
1 inch = 2.54cm

After checking, we have been communicating with you in the email these days, and there is no such situation as no response as you said.

Please check your mailbox and reply to the email we sent to you, so as to better solve your return problem.

If you have questions about your order, please contact us by email at service@noracora.com or by chat online.

Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user sharoni365
2 reviews
2 helpful votes
July 14th, 2021
Verified purchase
• Updated review

I am accustomed to items that I order arriving within a day or two. I ordered 2 short sleeve shirts. One arrived in 6 weeks the second shirt has not arrived as of this date. I placed my order on June 7 hoping to be able to send the second shirt as a birthday gift. At this time I will probably have to purchase another gift. I do like the shirt that I received. The sizing is confusing as I did not know that Noracora carries plus-size clothes. The medium is not plus size.

I was not really satisfied with the service. It took nearly a week for someone to send me a response to my email.

Reason I chose this business:

The picture made the clothes look beautiful.

Reason I chose this product:

I am a traveler and the shirts had picture of the world on them.

Service
Quality
At this point, my shopping experience has been good
June 7th, 2021
Verified site experience
• Previous review

At this point, my shopping experience has been good. This is my first order placed. Concerned about the 2 weeks before the item will arrive.

Thumbnail of user non966
1 review
0 helpful votes
March 5th, 2023

I ordered a pair of boots for Christmas. A size 10. I made sure I checked the difference in the measurements. They sent me the wrong size. I did all the measurements that they asked to attach. I did this four times and they still will not pay for the return. Said it cost too much to send back and will I settle for 25% off. While these prices may be cheap any problem you have they will not make it 100% right. NEVER AGAIN

Thumbnail of user missw50
Miss W. – Noracora Rep

Our apologies for any inconvenience this may have caused.

The detailed measurements of different products on our website differ even in the same size.

Before that, for goodwill, we would offer some solutions to satisfy our customers. Sorry that you're not satisfied with that. Please get in touch with us or reply us email, and we'd love to confirm more details about your return request and communicate with you.

Thumbnail of user ruthi315
2 reviews
1 helpful vote
September 6th, 2021
Verified purchase
• Updated review

Love the selection of everything!
Everything was good, the quality was better on some items opposed to others, however I will order from them again. Shipping does take a long time, which is to be expected. I am still missing two items but I will wait to see if they will still arrive. Ps. This world is scary, Pease accept Jesus Christ as your Lord and savior ASAP!

Reason I chose this business:

Pretty products, although sizes are small

Reason I chose this product:

I haven't treated myself for a long time. I will recommend you to others.

Quality
Love the selection of everything!
August 7th, 2021
Verified site experience
• Previous review
Thumbnail of user trafulb1
1 review
1 helpful vote
April 27th, 2021

I bought a perfect dress on this website. I hate having to guess the size even after searching for reviews. It's a fantastic length for me, even being tall. It is incredibly soft and comfortable. The pockets are deep and I didn't bother to put my cell phone in them. So far it has stayed after 2 washes on delicate clothes and hung to dry.

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Thumbnail of user missw50
Miss W.
Typically responds within 18 hours

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