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  • NoMoreRack

Overview

NoMoreRack has a rating of 1.71 stars from 2,049 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NoMoreRack most frequently mention customer service, credit card, and tracking number problems. NoMoreRack ranks 843rd among Discount Shopping sites.

  • Service
    162
  • Value
    148
  • Shipping
    151
  • Returns
    108
  • Quality
    138
16
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What reviewers want you to know

Positive highlights

  • Great stuff, great prices, easy returns, good customer service

Critical highlights

  • They refuse to cancel the order, will only offer store credit less shipping (for an order that never shipped!)
  • WATCH YOUR CREDIT CARD STATEMENT FOR SMALL CHARGES WHILE THEY FISH FOR WHETHER OR NOT IT'S A GOOD CARD.
How would you rate NoMoreRack?
Top Positive Review

“Nice price”

Eliska K.
2/10/18

Shipping could be faster, but that's how they save money. Nice price Love shopping the have good quality so I can order it again. It's the Deluxe Manicure Set with Carrying Case.

Top Critical Review

“Nomorerack /choxi has Ripped me off bigtime please help me find them”

Josephine G.
3/9/17

I'm still waiting for a $79.99 comforter set/ other orders that I purchased from choxi, formerly nomorerack the choxi site is nowhere to be found... I need a customer service #... Does anyone know what name they are going under these days? If their reading this please credit my credit card back for my orders I trusted these sites and it's not rite...

Reviews (2,049)

Rating

Timeframe

Other

Reviews that mention popular keywords

store credit (100) credit card (149) customer service (558) post office (35) phone number (49)
Thumbnail of user lindajot
1 review
1 helpful vote
January 11th, 2014

I just received my first order on Jan 9th. I ordered it on Dec. 31st. It was shipped by two-day shipping on the 7th and they insured it. (Shipping for me was free.)

True, the package comes with no packing slip, so if you ordered more than one item and it is shipped separately, it could get confusing. The quality is pretty much what I paid for and my comments are the same as other complaints I've read about the microfiber couch cover - the back slides down very easily and the backing is very thin. I've yet to wash it and find out if it holds up. Still, it was a bargain and the whole transaction worked beautifully. You have to be a very savvy shopper to use this site to your advantage. Do your research beforehand and have realistic expectations, considering the price you're paying.

Thumbnail of user johns622
1 review
1 helpful vote
December 27th, 2013

Ordered Android tablet for 59, suit for 59, sweater for 19, socks for 10, items were track-able on their website, the quality was better than I expected for the price, and all items arrived in a reasonable amount of time (2-3 weeks). This site has incredible deals... just be very thorough about your item and compare shop with other online sites. I will purchase from them again.

Thumbnail of user annat40
1 review
2 helpful votes
July 16th, 2015

I've ordered from them for awhile now. In the beginning if something was out of stock I would eventually have to contact them to find out. Didn't happen too often. The last time I ordered something I was notified via email that it was out of stock and was issued a refund promptly plus credit. I only had to return 1 product and had no problems doing so. Hopefully they will continue with the great service that I have received.

Thumbnail of user danielv18
3 reviews
4 helpful votes
July 9th, 2014

Have ordered several times. All items arrived in a reasonable timeframe, but one. All items met my expectations, but one. Overall I'm very satisfied with my experiences and plan to continue shopping at nomorerack.

Thumbnail of user erics63
1 review
1 helpful vote
June 9th, 2014

Haven't been disappointed yet. I don't buy high-end stuff here. It's good for cheap stuff in bulk. Unmentionables, etc.

Thumbnail of user themiserc
1 review
1 helpful vote
February 24th, 2013

I ordered a 20.00 radio control helicopter. Then I got worried about this site.

Bottom line: Item arrived five days later, well packaged, brand new, charged the battery and flew it. I got my monies worth... I guess I'll use them again.

Thumbnail of user marep
2 reviews
3 helpful votes
June 21st, 2012

Nice site. They have pretty good deals. Although sometimes I find those same things around for a little less. Customer Service is helpful and friendly. Items ship in a decent amount of time and shipping is cheap.

Thumbnail of user aliciaa6
1 review
0 helpful votes
December 24th, 2013

Overall I have to say that I am happy with the outcome of my purchase. Like a lot of people here I ordered before reading reviews. After reading all the reviews I was very nervous and even tried to cancel my order unsuccessfully. The product itself is probably cheap but it does serve it's purpose. You definitely get what you pay for. I don't think that I will be ordering from here again but I did not have a problem with shipping or product issues like a lot of other people.

Thumbnail of user jesuss23
1 review
0 helpful votes
April 7th, 2014

FIRST THING'S FIRST: YOU MAY HAVE SOME DOUBTS. I placed my order for a solar phone charger on the evening of April 2,2014. I payed using a prepaid card (American Express or Visa) that you can get from Target or any other place you might know sells them. So I placed my order and I got a notification the next day that my order was processed and was being shipped from New York. NOTE: Even if you sign up for receiving notifications of your package, the only message you will receive is that your order has been shipped. I received my package the next day after that (April 4,2014)! I got my charger! By the way, they use United States Postal Service usually with small/light packages so you can receive the package in 4 days max (not including weekends). I give them a 8 out of 10 (mostly because they didn't keep me notified and had my doubts). IMPORTANT: DON'T LISTEN TO THEM IF THEY SAY THEY PUT 10 DOLLARS INTO YOUR ACCOUNT! THEY'RE LYING SO YOU CAN GO SHOP SOME MORE!

Thumbnail of user nathang24
1 review
2 helpful votes
November 13th, 2013

This website has furnished my entire house, minus a few amenities. But my friends and coworkers are now using this site after my reccomendation, and are very pleased as well. The only thing I always reccomend is using a login, so you can receive an order number, or print the page with your order number. After all it is a computer you are using just remember glitches can happen such as; your computer timing out due to a bad connection. I once didnt get my confirmation number so I e-mailed them via the website support and received a timely response with supportive help. If you're skeptical like i was than buy something small and than see how fast it comes and if you got what you wanted.

Thumbnail of user loiss10
1 review
0 helpful votes
January 23rd, 2014

I've place a couple of orders and have been pleased with the product. I wish it arrived sooner but I'm used to Amazon 2 day free shipping. I research products on other sites to see what kind of a deal I'm getting and if it's worth it. A recent order had a problem as the Paypal did not go through. I emailed them and heard back from 2 people within a couple of hours. So far, very pleased with the site.

Thumbnail of user shannone12
1 review
0 helpful votes
December 2nd, 2013

I absolutely love the site and their customer service. It's literally like an online TJ Maxx. I always get the emails when they do their free shipping and that's when I shop. Just like anywhere, they are purchasing from several different manufacturer's and some of them are just cheap. However, I have always received my packages, either separate or together, in a time frame that works for me. My only complaint would be that the actual site runs a little slow and I am pretty sure that it's because they have tons of people trying to shop and they need more servers to accommodate all of the people who love it as much as I do. I've recommended to my friends and family and they all love it too. Most people will complain openly before they would show a little love so do like I do... try it for yourself and determine your own opinion rather than not and miss out on some great deals.

Thumbnail of user angiet7
1 review
12 helpful votes
December 23rd, 2014

This company is making all Internet sells look bad. They advertise products like beats but you won't get them instead you get a email saying sorry can't fill this order. Then when you try to contact them. They say too bad we can't do anything about it. They keep your money and wait weeks before the refund it.and if you get the beats they are fake. This company has ruined my Christmas and they don't care. They have no intention on making any customer happy. I would not buy anything from them unless you like throwing your money away. I filed a complaint with the bbb and I think that this company has no intentions. On making good on items they advertise. You place the order and they take your money and then wait 20 days and 2 days before christmas to say too bad. Thanks to them my son will be very sad on Christmas because my money has not be credited back and I now don't have the beats the only item he asked for. That is how nomorerack does business. Shameful. Don't buy from them unless you don't really want the item.

Tip for consumers:
I would love to of given them a negative star but this site requires you to give them a star which they don't even deserve.. worse Internet ad company / warning research them before you order otherwise you'll be writing a review... not a place that cares about the customer or the product

Service
Value
Quality
Thumbnail of user allisonv1
1 review
1 helpful vote
October 30th, 2013

I've ordered from the site multiple times. I have always received my products in a timely manner and the quality of the products I have received has always been great. My first order I had some trouble with sizing, but thats more my fault then theirs. I am a hard to fit girl who doesn't buy things without trying them on, but bought underwear from hear. No surprise they didn't fit, but they gave me a full refund including shipping. And since then I have been more then happy with everything I have ordered.

Thumbnail of user geishah
1 review
2 helpful votes
March 12th, 2013

I've been very satisfied with everything except one one item. They have all been good quality and name brand so far. With the one item that I was not satisfied with I got my refund as a store credit and they refunded my returned shipping cost. I haven't had any problems with them so far and Ive ordered well over a dozen things including, coat, jewelry, nume flat iron, and so on. I like em :)

Thumbnail of user johns527
3 reviews
14 helpful votes
June 8th, 2013

Just received the titanium gold-tone ring. Looks great and good quality. Arrived in 9 days and exactly as described. Used PayPal to pay and have no complaints. This was my first purchase and am pleased.

Thumbnail of user vl87
1 review
0 helpful votes
February 6th, 2014

After reading other comments about this site, I still took a chance. I received my order quickly and without incident. The product I ordered, a set of sheets, was not as I expected... a little flimsy... we'll see with time how they hold-up... but for the price I'm satisfied. All-in-all I'm glad I took the chance.

Thumbnail of user kristinm15
2 reviews
10 helpful votes
July 27th, 2014

I've ordered from this site several times. Products are always good. As described and expected. Shipping is a bit of a pain. It doesn't update well. The first 2 times I ordered It didn't even show as being shipped until I already received the items. Aside from the shipping though its a great site.

Thumbnail of user karenm63
1 review
0 helpful votes
December 28th, 2013

I ordered a few things from here, even though just about each thing was shipped at different times I was only missing one thing at Christmas and I knew I would be missing that... I probably would not have ordered from there had I read these reviews but I have had a better expearance with NMR than I have with AMAZON... YESi will order from here again if I run in to the same thing some of these people have then I will be calling and YES there is a nber to talk to someone at.

Thumbnail of user jackiew10
1 review
1 helpful vote
August 4th, 2013

I have ordered several items from nomorerack. One was sheets and the other was a bracelet. I got both items within a very short time and they were exactly what I ordered. I loved the silky sheets and the bracelet was adorable. I will not listen to your bad reviews because so far my experience has been very good.

Thumbnail of user angiey
2 reviews
23 helpful votes
July 26th, 2012

For the life of me, i cannot understand why so many people hate this site (nomorerack). I have ordered from them a million times (ok not a million, but quite a bit) and have NEVER had an issue? Can people READ? Literacy is a GOOD THING when ordering stuff online. They CLEARLY state that shipping can take 2 to 3 WEEKS. So if you order something in mid december (dec. 15th ish), you will likely get it around january 5th ISH. Anyway, like i said, i've never had a single issue. I've bought everything from clothes, electronics, home decor, bedding, curtains, etc. Maybe more people should become more educated shoppers? Sigh...

Thumbnail of user rr33
1 review
1 helpful vote
October 16th, 2013

I ordered 3 separate items and they all came without an issue, I live in ohio and the last item I received was shipped from california. I was fine with the wait of about 2 weeks to complete the order since it explicitly says on the website that delivery may take several weeks. No issues with quality or billing. I will order from them again.

Thumbnail of user debbiec14
2 reviews
6 helpful votes
September 25th, 2013

I have bought a few times from this website. They are always fast in shipping. Their customer service dept. Is great! They get back to you right away, they are courteous. All my questions have been answered quickly. The products are good quality. I would recommend this site.

Thumbnail of user pamelam16
1 review
0 helpful votes
March 24th, 2014

When dealing with this site I have never had problems. The check out process was easy. I received my items early and everything was in working order even down to the iPad. I have had no problems. Awesome deals!

Thumbnail of user lauras33
1 review
1 helpful vote
October 21st, 2013

I seriously don't get the negative reviews about nomorerack.com on this site. I have been shopping from them for about 1 year and I have not had any negative interactions or transactions. Times when I had concerns, they were addressed immediately by NMR staff via email. Returns have been addressed immediately and the process was painless. They've refunded me or given me NMR credits that have appeared within a day or two. I have ordered at least 50 times from them and they are really great. The only "negative" thing I can say and it's not their fault, is you have to know what you are buying. I compare the item they advertise to check it's quality somewhere else or check reviews about that item before I buy. I tend to buy when they offer a "free shipping" promo but even when I order outside of that promo, shipping/handling is dirt cheap and I've had no issues with receiving my shipments. Just thought a happy NMR customer needed to chime in here.

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From the business

NoMoreRack is a flash sales site that offers discounts of as much as 70-80% on everything from clothing to consumer electronics. Deals typically last 24 hours and low prices are meant to be achieved through the purchase of overstock inventory and discounted products.

Company Representative

Thumbnail of user nomorerackc
Nomorerack C.

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