• Nolo

2018 CUSTOMER CHOICE AWARD

Nolo

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Overview

Nolo has a rating of 3.53 stars from 209 reviews, indicating that most customers are generally satisfied with their purchases. Nolo ranks 7th among Legal Documents sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
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What reviewers want you to know

Positive highlights

Critical highlights

  • Also the return policy is bs with valid email disqualifies the return even with a bad phone number.
  • Then good luck trying to talk to someone in customer service to request they not spam you with product emails.
  • There is no real customer services for this site regardless of what they say & certainly no tech support.
How would you rate Nolo?
Top Positive Review

“Great Attorney”

Tina D.
2/1/23

Randal knows what he's doing. He called and talked to me for an hour on the phone before my consultation the next day! He has- Great listening skills, Great communication, knowledgeable, Responsiveness, patience, Hard working, and preserving. I'm happy I hired Randal and I have him on my side.

Top Critical Review

“Unprofessional. Waste of time. Stay Away.”

Judith P.
2/22/23

Told them we needed a one-time consult. Was told 3 times someone would get back to us within 24 hours. The third time I offered to pay for the consult. I said if our situation is too small, just say that so we could move on. "We may be able to help you with that." was the response. 2 seconds to exercise professional courtesy would have prevented this review e.g. Sorry, this is not the type of case our site can help you with. How stupid.

Reviews (209)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (5) customer service (6) tech support (3)
Thumbnail of user jackgenej
1 review
2 helpful votes
June 26th, 2019

Nolo was Quick to tell me that I was the Heir to millions of dollars. What they fail to tell me is the name of the insurance company!? This makes it all that much more frustrating! I have no clue as to obtain the answers! THANKS NOLO!

Thumbnail of user carrolls14
9 reviews
17 helpful votes
August 9th, 2016

Great for a quick overview of the law. NEVER think t can give you all you need to know.

Thumbnail of user robertm558
1 review
5 helpful votes
October 16th, 2017

I'm still waiting to speak to someone. I won't review and read it after speaking to a representative

118 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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