Nolo

Told them we needed a one-time consult. Was told 3 times someone would get back to us within 24 hours. The third time I offered to pay for the consult. I said if our situation is too small, just say that so we could move on. "We may be able to help you with that." was the response. 2 seconds to exercise professional courtesy would have prevented this review e.g. Sorry, this is not the type of case our site can help you with. How stupid.

I ordered a software download (Willmaker 2022) from the Nolo.com website. Received confirmation saying I would receive an email in a few minutes, providing the link to download the program. Two days I have received no email and their phone customer service *******158) will not answer the phone or respond to VM. I checked Amazon and the two reviews I read said the same thing: unable to download the software. Total scam.

Our business: reputable law firm with over a decade of legal experience.
My role is to help the law firm grow.
Earlier this month we purchased leads, we were told were pre-screened (they were not, no biggie).
We were told we would receive credit for leads that were not in our area (we were not).
We were told we would receive credit for leads that were not in our field of practice (we were not).
We were told we would receive credit for leads that were spam (we were not).

So, $1800, wasted.

Lawyers beware the leads are fake. I received about 25 "leads" and not one of them was real. Sometimes the numbers were not real numbers. When a person would pick up my call I would often hear "who are you looking for" or "how did you get this number". No customer service and if you ask where their leads come from you get a canned response that their sources are legitimate and protected. Stay away and save your money! Mike B. NY attorney.

Don't waste your time on this scam. You will not get an attorney's help. Some 20something years old receptionist just gonna ask you a bunch of questions without any explanation or reasoning. By the time you gave them all the info, you could have gone to an actual attorney and get the help you needed.

There's no tech support for this company. Nothing really works. The chat, email, phone call...
I purchased the program, but couldn't download it...
They just want $$ and provide no customer support.

I wish I read these reviews before paying foe leads. They send the leads to at least 5 different law firms. And they don't tell you. The problem is that the big law firms have huge call centers to call leads. Solo attorneys cannot compete with that.

80% of leads have disconnected numbers. The other 20% that pick up either say "wrong number" or that they already have an attorney.

Biggest waste of money. Their customer service is horrible. Anything you say to them, they respond "prove it."

We are a law firm in New York. We purchased a program from them pursuant to which they were supposed to provide us with legitimate case leads for two practice areas - motor vehicle accidents and personal injury cases. After two months, we didn't receive a single usable lead. Most of these so-called leads were stale - they were months and in some cases, years old. After you attempt to contact the leads, you have to then request credit, but their process is automated and doesn't always issue credit. Their customer service is horrendous. No one responds to phone calls or emails. I receive one stock email telling me I could cancel the monthly auto-renewals, but I could not get a refund. Even though I had a large account balance, they continued to charge my credit card each month for more leads.

This is supposed to be a reputable company with a long history, but this program is a total sham. It is a fraud and should be shut down or sanctioned.

This site is a joke. Connected with a Customer Service person on 3 days in a row asking for legal assistance with an attorney. I was never connected with attorney despite the representative saying she would have one contact me within a few hours each day I called in. This is just a scam.

I work for the marketing team at a law firm in Houston. We hired Martindale-Nolo to help find us P.I. Leads in Texas. It was a disaster that brought our P.I. Campaign to a halt.

1. The dashboard was broken from the start. I notified the sales rep right away. No ticket was created.
2. After several days, the dashboard was still not working. I notified the sales rep. No ticket was created.
3. After a few more days, the dashboard was still not working. The sales rep deferred responsibility to the account manager (whom I had still not met). No ticket was created.
4. I had a scheduled onboarding call with the account manager, where they explained that the dashboard must be functioning to complete the onboarding call. Why would the sales rep advise me to schedule this call knowing that the dashboard wasn't working. And still no ticket was submitted to fix the dashboard.
5. Most of the leads are unqualified for myriad reasons. Many had bad contact info, some were out of our practice area, one said he wasn't looking for an attorney.
6. The account manager said she'd call me regarding problems with my request for credit based on bad leads (since we still had no access to the dashboard), no call came. She said she'd call the next day, no call came. No email. Nothing.
7. It took several weeks to get the dashboard working, and when it was finally fixed, I wasn't notified until I complained.
8. Disputed leads were denied a refund despite obvious bad contact information. One of these leads was a man but a woman would answer the phone and say that we had the wrong number. They even denied a refund for the person that said they weren't looking for an attorney.
9. No action regarding the review of the bulk of the disputed leads. We were unable to dispute these leads on the dashboard because it wasn't functioning for most of the month-long campaign.
10. I demanded a complete refund. The account manager said that the only person that can approve a refund just left for vacation and wouldn't be back for a couple of weeks. There was no follow-up from the account manager, nor was I contacted by this key person in Martindale, that alone holds the power to approve refunds.
The only thing Martindale has done flawlessly is take our money.

If I could give no stars, I would. We paid for leads for workers' comp. Most of the "leads" we got appeared to be fake. Some of the people who supposedly posted the leads told us "I did not post any inquiry" or "I posted that three years ago." These folks get your money first and then will not give you a credit for all the bad leads they charge you for. Every now and then you do get a legitimate lead that can turn into a real case, but you have to weed through a bunch of apparently fabricated ones to find the occasional legitimate one. All in all, not worth it. I am in a national lawyer group and lawyers all over the country in that group are telling me that they are experiencing the same problems with Martindale-Nolo.

Lawyers do not buy leads, leads are fake. No existing or entered by a bot. Nolo will refuse to give credit for fake leads.

Brad Bernadt was our attorney for a medical malpractice case he was working with us for almost 11 months the disappeared one day just switched lawfirms. I Found out almost week later by his secretary. Also he dragged us down a road of lies. Never did he hire a expert witness or send records to one as he stated in the email I have also he was sending the records to different attorneys to review. I had to beg him to order medical records that took him over 5 months to get then when I asked him why it was taking so long just to do a review for he sends me a copy of the contract we signed stating he can drop the case if they feel it would be unsecssful. So I apologized and hoped I was wrong and he is doing what a good attorney would do. Well I was wrong he took such advantage of two people who had already been through so much. He caused us so much emotional stress and anxiety I would not recommend hiring him!

Nolo's online will maker is a poor product. Online works sometime, other times, asking to relog in. Unable to access your will several times over the past months. Once the will was deleted. Customer support will not assist. I do not recommend this product, or the Nolo online will maker.

I had a question about their Wills & Trusts software. I called their customer service department, left a message because no one answered the phone. They never called back. I emailed them with my question. They never responded. Obviously, Nolo does not value customers.

This is a scam. A number of "Leads" I was provided confirmed that they hadn't been in accidents, had never submitted anything requesting a call for representation, and when I requested a refund providing documentation from a "lead" who had never submitted his email or phone number, hadn't been in any accident and actually lived about 2000 miles away confirming the fake lead, MartindaleNolo offered no refund and kept all of my money. They count on lawyers being too busy to sue.

If you have a legal issue, don't bother using this site. I went through the process and filled out all the information that was requested and in the submission of this information, it stated that an initial consultation would be free. However, once someone from Hepworth & Associates texted me back to schedule a time to talk with an attorney but they also wanted to collect a $200 fee. Even if there is nothing they can do for you, they still want to collect $200. That just doesn't seem right and for this site to state that the consultation is free is misleading.

I am a previously satisfied customer, but became disgusted today when I tried to PURCHASE the updated Quicken WillMaker 2022 thru an email I received from the company. After spending well over an hour online trying to update and take advantage of their emailed offer, I finally got in contact with a Rep, James. He was no help at all, and told me the coupon had expired. Sure enough, in the fine print at the end of the email, the special offer only lasted 13 days, and there was no link to purchase the product with or without the coupon. Waste of time - good bye Nolo after many years. There are other companies. MEM

Near worthless leads. Run don't walk away from this company. Worst lead quality of any company I have encountered in 20 years of practicing bankruptcy law. Honestly, you would do better randomly collecting 20 names from a phone book and cold calling them.

Im a senior citizen who contacted Nolo Legal Network to find a lawyer for a fellow Senior Citizen. Today I receive an email from Nolo which they forwarded thru another website called Disbility Secrets.com. I never contacted Nolo for a Social Security Lawyer. The phone number on the email goes directly to the Philipines to people who do not have a clue. This is a huge SCAM. Do not trust Nolo if your are a Lawyer or a Consumer. Do not give personal information to anyone overseas period.

I had a very bad experience with Katherine Winn attorney at Law in El Cajon, CA. She quoted me one price for a service, I paid thinking I was paying for the price we agreed upon only to realize after the fact that she charged me a lot more than the original price we had discussed. At no point did she indicate or communicate that her services were going to increase, and I was never given a fee agreement or breakdown of the additional charges. I have since reported her unethical practices to the State Bar. I too had originally thought she was a good attorney and wanted her to represent my case, however after dealing with this situation I wouldn't recommend BUYER BEWARE! I gave one star because I had to select a rating to move forward to post this review.

I will not go so far as to say that all leads from NOLO are bunk, but numbers do not lie. The reporting system from NOLO is limited in that you can only pull a report from the current month to 11 months before. The report option states, "Last Year", but you cannot pull a report from January 1,2021, to December 31,2021. Not possible. So, from September 5,2021, to September 5 received 227 leads, and we signed 10 people, which is less than a 5% conversion rate. We spent $19,360.00 to buy the leads. Take into consideration the overhead to contact all the leads and submit the requests for credit (most get rejected) which I will estimate to be 22.7 hours@ a cost of about $5,000.00, totaling $19,860.00 to get and manage the leads. The 10 conversions brought about $20,000.00 to the firm, subtracting $19,860.00, and the gross income is $640.00 from leads for an entire year. The low conversion rate is because the leads are not within our geographical area, not in our area of practice, and are not looking for a lawyer but simply filling out a form on the internet to get questions. Do the math for your firm. We gave them time to get ramped up after the COVID shutdown, but the Return on Investment is not there. The numbers do not lie. The other issue I have with them is that they do not care about their customers. You will get a song and dance about their commitment to your business when you sign up. That is such hogwash. Try to get someone on the phone once you sign up with them. Good luck!

ON THE SITE IT HAS FALSE NO FACTUAL LEGAL LEG TO STAND ON THE INFORMATION ON LAWS IN MONTANA. IT SAYS. THAT "A LEGAL SEPARATION AGREEMENT IS ONLY GOOD FOR 2 YEARS. BOLD FACE LIE. THERE IS NO TIME LIMIT ON ANY OF THE FAMILY LAWS IN MONTANA FOR HOW LONG A LEGAL SEPARATION AGREEMENT THAT IS FILED IN THE DISTRICT COURT AND SIGNED BY A JUDGE IS THE BE IN AFFECT. THIS TYPE OF FALSE INFORMATION IS MISLEADING/ DAMAGING AND IT IS LEGAL LIES THAT HAVE NOTHING TO DO WITH THE ACTUAL LAWS IN MONTANA ****BEWARE OF FALSE INFORMATION SEE ON THIS SITE.***** ITS ON DIVORCE NET PUBLISHED BY NOLO