Nokia

Nokia is a good company and has been making some very good phone since the early days. I had almost forgotten about then but decided to give them shot so see what he have to offer currently. I bought a new phone from them and it works perfectly. It is what I needed and that makes it a good option.

Phone stopped working after only a month. Contacted customer care who informed I'd have to send back myself, then wait 15 days after receipt for repair. Also told if I take to have repaired myself warranty would be void. 2 hours spent being told I can't speak to anyone more senior. Told no process for arranging a refund despite faulty product. Finally told matter will be raised as a complaint and escalated. Despite making very clear issue was time sensitive and chasing issue with follow up email no contact in 8 days. Quality of phone very poor as couldn't even turn on, no option to return/replace and incredibly poor customer service.