I am from Dubai, ordered four shirts totalling Euro 204 (Discounted amount paid post applying their Summer Code) plus courier charge of Euro 7.5

Had to pay custom duty of about Euro 15 upon receiving the shirts in Dubai to learn the issue with sizes.

Paid Courier charges of about Euro 45 again to send back the items.

For items being returned there was another custom duty charged for Euro 129 out of which one third was charged on my account rest was paid by Nohowstyle. So I paid Euro 43 as my share of custom fee for returning the shirts.

They could only replace one shirt as next sizes weren't available for rest of the three shirts. But the shirt being replaced was adjusted with its original price of Euro 55 in the store credit given to me, whereas they should have adjusted its initial discounted price.

Finally I was given store credit of Euro 108 for returning three shirts having adjusted my share of custom fee Euro 43 and Euro 55 for shirt being replaced.

Out of no other choice I ordered two more shirts using the store credit of Euro 108, however this time their summer discount code wasn't being accepted as I had to use the store credit. Which means I had to pay the higher amounts for similar shirts which I returned. So this time I had to pay additional amount of Euro 39 that includes courier charge of Euro 15 this time, and not Euro 7.5 which I paid while ordering shirts first time.

Net Net for my original purchase order Of Euro 213 for four shirts including initial courier charged, I have paid Euro 142 additional (total Euro 355) for getting three shirts.

And to be honest shirt qualities aren't worth this much amount at all. It's far from being worth this much.

I must say their customer service has been responding well and in timely manner however in their responses I haven't felt any empathy towards my financial losses. They just ask you to refer to their so called "return policy". But who reads these fine prints while ordering. But I accept my mistake of not reading them fully.

I assume it's a complete NO NO to order from NoHowStyle from outside Euro Zone.

I appreciate custom duties are not in control of anyone however, they should have a Robust process to justify reruns not to be charged custom duties.

I've made this mistake and will never repeat.

Cheers
Dee Ess

I ordered goods worth over 650 at 14th of July.
As I was not satisfied with fit and quality, I sended back the goods within the 14 days. The package arrived at NOHOW at 1st of August.
After 21 days of not receiving any refund I sent an e-mail to NOHOW. They confirmed that the package has been received and ensured me that the refund will be send immediately. On 9th of September I still haven't received the refund and asked again. Same answer.
Today, 8th of October, over 2 month after my return package arrived at NOHOW I still haven't received the refund.
When I opened a paypal case they even started negotiating with me about the refund amount.

WHAT YOU CAN DO IF YOU HAVE THE SAME PROBLEM
I consulted my attorney and he handed me out the advice to initiate a legal dunning process (in german: Gerichtliches Mahnverfahren). You can buy the form in a stationery shop or download it online and hand it in to a german court. You have to pay for the effort and translation but in the end NOHOW is legally bounded to pay you back all the extra costs you had to pay to get your money back.