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Tel: (972) 423-4004

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28 reviews
31 helpful votes

** When your insurance Co. says take
it a shop of your choice, Stop ask for a shop they guarantee.

Okay so here the story, my Insurance
Co estimated hail damage (which apparently is big business) they listed over
1300 in replacement parts (775 trunk cover) and other items. Initial estimate
2537.00 the rest was labor & repair. I later discovered the trunk
replacement part was not replaced, and the car was sub out to a different shop.
Shop 2 submitted a supplement estimate for 1849, and a check was issued to
them. Several issues 1.I had no idea a different shop worked on my car or that
it was driven to McKinney. 2. Two checks were made payable to me & a
different shop my address noted on the check. Copies of both checks have
completely different endorsements. Deceptive business practice, and Fraud!I
have stated the car in no way shape for form sustained 5000.00 in damage!

It took 2 weeks after the storm, for a co-worker
to tell me there were a few hits in the back end. That is when I called the
insurance to see car at my place of business. I told him I could only see the cracked paint on the trunk where it got hit. I am told the shop has the right to make adjustments & not actually replace parts 1.3k. I am not sure how you can modify a full replacement trunk cover. So stay away if you want your car repaired correctly. This is a lease that now will be charged to me when I turn it in owners response was "well don't tell them" Also "that is how I save you the deductible" I never asked to save he deductible, it was only 500.00. There is also an issue with Geico, 1) car was inspected at my office, the original check was issued to Toyota & me. Can't get an answer who authorized the reissue. 2) They apparently will write checks willy nilly, to a second shop after I said it was going to shop A. 3) If they had communicated
with me that the car was moved & a second inspection was being done at a different location, I would have stopped everything right there.
** I am very disappointed with the insurance company I have had for more than 10 yrs, they assume no responsibility. They took all direction from this shop owner. One would think they would be looking out for my interest the policy holder who pays the premium and their investment. Financially dangerous situation...
I have since been told they guarantee authorized Geico shops, as of Sept 2018,
I have not been able to get a list or location of a authorized Geico shop. The most amazing take away is that the insurance Co. DOES NOT seem to care that they paid 2500. to shop 1 and no one can tell me for what? Additionally I am told a 2 party check is issued to protect the lien holder, to ensure the car gets repaired!!! WHAT, I missed something. It seems to be scam of major proportions

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