• Nochex

Nochex

Overview

Nochex has a rating of 2.4 stars from 53 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nochex most frequently mention payment gateway problems. Nochex ranks 89th among Payment Processing sites.

  • Service
    3
  • Value
    3
  • Shipping
    2
  • Returns
    2
  • Quality
    4
6
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This payment gateway don't have customers protections program, instead they are protect their merchant.
  • We have initiated legal action if we haven't receive the refund back to our a/c within 7 days]
How would you rate Nochex?
Top Positive Review

“Great, Easy process to get set up”

Scent S.
9/9/20

Nochex have been excellent setting up my account. Will Holden went through the process in great depth and made the decision that much easier to make! Will Holden was really helpful in the process and was there for all the questions we had. The rates and fees are good and the support is outstanding. They do not forget about you after signing up which is a down fall for many other companies out there. Thank you Guys

Top Critical Review

“Scam”

Jo M.
12/12/22

Hosts payments for loads of scam websites, so if you're using them, do at your own *******@Nochex: if you want to do serious business, you should do basic scrutiny of who you capture money for. As far as I am concerned, you're as good as the scammers you host... Just search online for "nochex scam" and you'll be amazed.

Reviews (53)

Rating

Timeframe

Other

Reviews that mention popular keywords

payment gateway (4) 7 days (2) buyer protection (3)
Thumbnail of user scents1
1 review
0 helpful votes
September 9th, 2020

Nochex have been excellent setting up my account. Will Holden went through the process in great depth and made the decision that much easier to make!

Will Holden was really helpful in the process and was there for all the questions we had. The rates and fees are good and the support is outstanding. They do not forget about you after signing up which is a down fall for many other companies out there.

Thank you Guys

Thumbnail of user peterl84
Robert G. – Nochex Rep

Thank you for your feedback.
We look forward to working with you.

Kind Regards
Nochex Support Team

Thumbnail of user cs976
1 review
0 helpful votes
November 25th, 2020
Verified purchase

Very pleased with my order.
Livestock, substrate and decor excellent.
Was a little disappointed that the Heat mat was out of stock.

Thumbnail of user peterl84
Robert G. – Nochex Rep

Thank you for taking the time to share your feedback. We are glad you enjoyed our outstanding service and look forward to you transacting with us again soon.

Thumbnail of user legalt4
2 reviews
2 helpful votes
September 2nd, 2020

Nochex have been brilliant in helping us get our accounts setup to be able to take payments in both Sterling and US Dollars. The rates and fees are good and the service we have received has been excellent. The platform is easy to use and we can quickly and easily send our clients invoices to make secure credit card payments. Thanks for all the help and support so far.

Thumbnail of user peterl84
Robert G. – Nochex Rep

You are most welcome.
Thank you for your comments.

Nochex Support Team

Thumbnail of user alisont87
1 review
1 helpful vote
July 20th, 2020

Nochex assisted me with my enquiry immediately and I obtained a successful result. I am very grateful for their assistance

Thumbnail of user peterl84
Robert G. – Nochex Rep

You are most welcome Alison.
Thank you for your positive comments.

Kind Regards
Nochex Support Team

Thumbnail of user alexb766
1 review
1 helpful vote
August 10th, 2020

From the start nochex have been outstanding with getting my merchant account fully set up and running... being a high risk business was no problem for them.
Looking forward to Working with them

Thumbnail of user peterl84
Robert G. – Nochex Rep

Thank you Alex for your comments
We look forward to working with you.
Nochex Support Team

Thumbnail of user johnm5497
1 review
1 helpful vote
August 4th, 2020

A minor glitch with a supplier prompted me to contact Nochex who immediately contacted the supplier on my behalf which resulted in a quick and simple resolution of a fairly minor issue. What a helpful, prompt response from Nochex and worthy of due credit. Many thanks to them.

Thumbnail of user peterl84
Robert G. – Nochex Rep

You are most welcome John.
Thank you for your positive comments.
Nochex Support Team

Thumbnail of user royc154
1 review
3 helpful votes
March 29th, 2019

Easy process: the order: payment and delivery. About to plant with great expectations. Last batch about two years ago were very successful.

Thumbnail of user peterl84
Robert G. – Nochex Rep

Thank you for your kind review, Roy, it is much appreciated!

Thumbnail of user kimn354
1 review
0 helpful votes
May 27th, 2021
Verified purchase

Order was exactly what I needed and came within 48 hours.

Thumbnail of user peterl84
Robert G. – Nochex Rep

Dear Kim
Thank you for taking the time to share your feedback. We are glad you enjoyed our outstanding service and look forward to you transacting with us again soon.

Thumbnail of user davej249
1 review
1 helpful vote
July 17th, 2020

We have used Nochex to help us collect payments for our club for the past four years. Great service and ready to get hold of an actual person if we have any queries.

Thumbnail of user peterl84
Robert G. – Nochex Rep

Thank you Dave for your feedback.
We look forward to keep on supporting you with our services.

Nochex Support Team

Thumbnail of user moirap5
1 review
0 helpful votes
November 25th, 2020
Verified purchase

An easy service and quick to respond. Secure and safe

Thumbnail of user peterl84
Robert G. – Nochex Rep

Dear Moira, thank you for taking the time to share your feedback. We are glad you enjoyed our outstanding service and look forward to you transacting with us again soon.

Thumbnail of user johnnop
1 review
1 helpful vote
August 27th, 2020

Will from Nochex got my competition merchant accoutn setup in about 7days from when my application was accepted. Rates and fees are great and the service is what really makes it worthwhile. No point messing about with other companies when Nochex has it all, UK based too.

Thumbnail of user peterl84
Robert G. – Nochex Rep

Thank you Johnno for your feedback.
We look forward to working with you.
Nochex Support Team

Thumbnail of user grahamm139
1 review
0 helpful votes
December 24th, 2020
Verified purchase

Site was intuitive and easy to use. Payment was instant and order confirmed by supplier. No problems...

Thumbnail of user peterl84
Robert G. – Nochex Rep

Dear Graham
Thank you for taking the time to share your feedback. We are glad you enjoyed our outstanding service and look forward to you transacting with us again soon

Thumbnail of user brendas1133
1 review
0 helpful votes
December 21st, 2020
Verified purchase

Straightforward, no frills, safe payments with Nochex.

Thumbnail of user peterl84
Robert G. – Nochex Rep

Dear Brenda,
Thank you for taking the time to share your feedback. We are glad you enjoyed our outstanding service and look forward to you transacting with us again soon.

Thumbnail of user colinm137
1 review
4 helpful votes
December 10th, 2018

In my experience, they have been accessible and helpful. They have always found a solution for our business, often at times when other payment processors couldn't or wouldn't help. Peter was particularly helpful at explaining complex issues in very simple and easy to understand language. We've had no issues.

Thumbnail of user peterl84
Robert G. – Nochex Rep

Thank you for your kind review, Colin. We are glad you found us so helpful!

Thumbnail of user iones5
1 review
4 helpful votes
December 7th, 2018
Verified purchase

Easy and successful. Nothing more to say really as it was so easy. It was an online payment. It went through.

Thumbnail of user peterl84
Robert G. – Nochex Rep

Thank you for review Ione, your honest feedback is appreciated.

Thumbnail of user wh38
1 review
3 helpful votes
November 8th, 2018

Great service, great product. Only scammers are bad merchants not Nochex! Many bad reviews are from disgruntled customers.

Thumbnail of user peterl84
Robert G. – Nochex Rep

Thank you for taking the time and trouble to let us know about your experience of using Nochex!

Thumbnail of user peterl80
4 reviews
4 helpful votes
February 1st, 2015

I have been a Nochex user for over four years and would wish to reassure anyone reading here. The company has been going since 2001 and helps online businesses to accept card payments. If you need to contact Nochex there is a telephone number on their website here http://www.nochex.com/contact-us/; alternatively, you can use a link from the same page to open a support ticket and the company usually responds within one or two business days. During working hours you can also contact the company via ‘Live Chat', which is available on the website.

It is worth noting that you do not need to open an account with Nochex in order to make a payment.

If you have a website and you want to sell online, then you do need to open an account with Nochex. There are a number of different accounts depending on the type of service you need: there is the standard merchant account for e-commerce and there are accounts for receiving payments over the telephone and for accepting recurring payments. You can find out more about these accounts and all Nochex' services from their website here http://www.nochex.com/.

Thumbnail of user peterl84
Robert G. – Nochex Rep

Thank you for taking the time and trouble to write your review.

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From the business

Accept payments using Nochex Payment Solutions. Get paid online, over the phone, by sending invoices, set-up recurring payments and subscriptions. For individuals, business, clubs and more. We have a great reputation for high quality UK based support t...

Company Representative

Thumbnail of user peterl84
Robert G.

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