I've used NJR Home Services for years and have always been very satisfied with the service I received. The technicians really know what they are doing and have always been very friendly. The customer service department has also been consistently prompt and helpful.
Within 35 minutes of calling, a technician arrived at the house. The tech was very nice and diagnosed my furnace within 5 minutes and replaced the part in less than 10 minutes. Great service, worth every dime.
Very efficient. The technician knew exactly what was wrong within 2 seconds of arriving and aside from needing to go back to the office to the spare part (which he was out of in his van because other customers were have similar issues recently) was able to fix the problem and up and running within less than an hour.
I am beyond grateful for having the service contract (which was in place for annual renewal by prior homeowner) and that I have never cancelled it. I think of it more as insurance and peace of mind knowing that helping with my heater and water heater is just a quick phone call away and we received quick and courteous assistance.
So happy!! Bill was so helpful and so trustworthy, not to mention so polite! He was able to fix our hot water heater for us. Another company could have easily lied and said it was not fixable, so we are so grateful to have an honest, reliable servicer in NJ Home Services. Thanks!
My experience with NJRHS was not only favorable but impressive. Starting with my initial call, I felt that all the individuals I spoke with were truly concerned to have my problem resolved.
The actual repairman, Dennis, was polite, professional, and very efficient. He is indeed a credit to his company.
A summarized account of my interaction with NJRHS would be a "Five-Star-Plus" rating.
I would recommend the services of NJRHS without reservation.
We have a service contract with NJR and called for a service appointment when the heating unit for our upstairs zone stopped working. A service technician was at our home a few hours later, assessed the problem and was able to replace some parts and make the repair. The NJR representative on the phone and the technician who came to our home were both courteous and professional. The estimated cost of the parts and labor was $238 but we paid $0 for the service call since we have a service contract.
The technicians are always nice and you typically get the same people coming to your house. So they are familiar with you and your home. They also kindly answer any questions I have.
Water heater was installed quickly Everything that needed to be done was explained Everyone was great!
There were two services
Saturday, March 16, 2019 - Heating - excellent . Rich from the Dover office, professional, caring. A credit to your company.
Monday, March 18, 2018 - For electrical. I won't allow this repairman (Bryan?) back in my home. Rather than write a lengthy e-mail, you can call me and I'll tell you why I am seriously considering discontinuing this portion of our service.
We were very pleased with both the heating/air conditioning and water heater installers. They were all professional and knowledgeable. They explained everything that they were doing and took time to answer all our questions. They worked efficiently and respected our property and kept it clean. I would recommend this service to family and friends.
The licensed HVAC team was very professional, pleasant, courteous, neat and clean. They were able to answer all of our questions and handle all of our concerns and requests. I'd like to give a shout out to all of them including HVAC consultant Dave Murtha, and the techs Sean, Craig, Dan and all of their support team.
It truly was a wonderful experience!!!
Everyone I dealt with was professional and courteous. Everyone was on time and explained everything about all three units. So far I am very happy.
As always, I have always had a great experience with the service technicians sent to service and maintain my furnace, hot water heater and central air conditioning units.
The technicans are always friendly, knowledgeable, helpful, efficient and professional.
As long as this continues, I will continue to be a customer.
Service was done in a timely manner, addressing the problem was done quickly, the service technician arrived as indicated and quickly corrected the furnace problems..
The problem was a minor one and was done quickly. He took the time to explain what happened and said it in terms which I understood (being a female, that was much appreciated). Thank you.
We have been a customer of NJRHS for approx. 5 years. I can't say enough on how professionally our request went for service on calling your customer service dept. to set a time and date was handled. The system of calling a short time prior to the technician arriving is a great idea. Your technicians are all very knowledgeable and thorough. We have had the pleasure of having techs. Rob,Chad & Wes. come on calls over the past year. I would, and have, recommended NJRHS to anyone. Good to know you'r out there !
I am so happy with the prompt response to get my heat working again. The technicians are always courteous and friendly.
The technician arrived quickly and fixed the problem within a short period of time with no issues, he's always friendly, polite, and efficient!
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