• NJAccessory.com

Overview

NJAccessory.com has a rating of 3.72 stars from 25 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NJAccessory.com most frequently mention customer service. NJAccessory.com ranks 11th among Projectors sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Bottom line, I wasted almost 2 weeks waiting for a camera that was never even dispatched.
  • When I did not receive a shipping notice after a couple of days, I called customer service.
How would you rate NJAccessory.com?
Top Positive Review

“To be worth a look!”

David B.
1/6/20

While I've been very satisfied with B&H for 25+yrs, I do shop around. Both Adorama and Amazon have proved to be worthwhile alternatives. Well, I went against my typical purchasing habits and ordered a fairly large ticket item "A7rii" from njaccessory.com. I have to say I was extremely satisfied with the purchase of my Sony A7rii. Communication was excellent as well as the prompt service, highlighted by very competitive pricing. DB

Top Critical Review

“Dishonest company.”

NORMAN M.
11/21/21

Ordered a Nikon P 1000 on November 9,2021 for $975. November 21st they contacted me and stated if I didn't pay them an additional $190 they would cancel my order. The con job over the phone was entertaining. He explained to me in New York, they run their business differently than we do in Washington State so I do not understand the logistics. He also understood I was old and that could contribute to my inability to grasp his noble intentions.

Reviews (25)

Rating

Timeframe

Other

Reviews that mention popular keywords

bottom line (3) customer service (6)
Thumbnail of user davidb3605
1 review
0 helpful votes
January 6th, 2020

While I've been very satisfied with B&H for 25+yrs, I do shop around. Both Adorama and Amazon have proved to be worthwhile alternatives.

Well, I went against my typical purchasing habits and ordered a fairly large ticket item "A7rii" from njaccessory.com.

I have to say I was extremely satisfied with the purchase of my Sony A7rii. Communication was excellent as well as the prompt service, highlighted by very competitive pricing.

DB

Thumbnail of user sherryr215
1 review
0 helpful votes
May 9th, 2020

Thank you for having such a nice human on the other end of the phone to answer my questions and be patient with me. I was walked through some upgrade options and I surely wish I could have made that purchase but was reminded I had time to change my mind. I love it! What woman does not like that option! I am anxiously awaiting my new camera. It's been on my 'to-do' list for quite a while.

Thumbnail of user lesliej268
1 review
0 helpful votes
December 27th, 2021
Verified purchase

The seller did a great job of shipping on time, (just before the holiday rush), the product was packaged perfectly, and all parts were included. Easy and ready to use in minutes.

Called them about an issue and they were quick to provide a resolution..

Products used:
Braun Thermoscan 7 IRT6520 Thermometer

Thumbnail of user kenp360
1 review
0 helpful votes
December 22nd, 2020

Customer service was very helpful and ready to assist. Products came very good condition. I would shop here again in the future.

Thumbnail of user kellyg498
1 review
0 helpful votes
December 22nd, 2020

Very helpful customer service. Great product. Came in time for Christmas just what we needed. Thanks for all the help

Thumbnail of user sarahj872
1 review
0 helpful votes
December 22nd, 2020

First time shopping from their company and it was overall a great experience. Customer service was very precise and knowledgeable. No pressure.
Walked me through the process so I can complete my order plus got a few discounts at the end.
I'll def shop again for all my photography needs & more.

Thumbnail of user danz65
1 review
0 helpful votes
February 18th, 2020

Ordered a camera that I could not find new anywhere else and was almost certain I was gonna be shipped a used or open box but to my amazement it was brand new. Even better it arrived 2 days earlier than the estimated time. Thank you I will be returning!

Thumbnail of user randyd285
1 review
0 helpful votes
December 23rd, 2020

Great Customer service, I ordered a product and got it in two weeks as promised I didn't mind waiting because of the staffs ability to keep me updated through the process.

Thumbnail of user reeced12
1 review
0 helpful votes
December 22nd, 2020

I lately bought a nikon lens form this company with standard shipping and I received the wrong item but thankfully when I called the customer care service they solved my problem fast and I received the correct item in 2 days

Thumbnail of user charlottew183
1 review
0 helpful votes
December 25th, 2020

Everyone was so helpful and although my camera was on back order I was sent a free camera bag for my wait. Also, my camera will be coming faster then the quoted time.

Thumbnail of user zackj21
1 review
0 helpful votes
November 19th, 2019

Above-and-Beyond Service; Sales & Customer Service
Wanted to replace a lost DJI Drone. Did not want newest model for certain reasons, and they were able to find an open box, discontinued unit for me. Thanks and I highly recommend.

Thumbnail of user nareshr5
1 review
0 helpful votes
November 28th, 2018

I had an amazing and wonderful experience with NJAccessory and the sales rep- Mike. I was very worried about my order because I didn't get any emails or confirmation and I have been waiting almost 5 days for my order to be shipped. But when I called, Mike was a huge help. He made sure that my order was finalized and shipped. Also gave me $50 refund because of the Inconvenience. Received my compete bundle along with 1 year USA standard warranty. It was an overall a quite pleasant experience. Hats off for customer service satisfaction!

Thumbnail of user kavitas9
1 review
2 helpful votes
March 2nd, 2019

I have to admit, did not know of these guys before but I was referred. I am so grateful, and I do as much as I can to support small quality businesses. I recently bought a projector for our small business. I was very impressed with the quality of service and personal attention to my order. The order was shipped fast, and I've no issues so far.

Thumbnail of user dontew
1 review
1 helpful vote
December 1st, 2018

Wonderful people to work with. Their sales department quickly helped me find exact product I wanted and customer service was always there to help me from questions about the order to tracking it to my house. Would definitely recommend to any one looking for quick and affordable cameras and services.

Thumbnail of user ronaldj73
1 review
0 helpful votes
November 15th, 2018

It isn't often you will find companies today large or small that considers its customers as being number one, however this is not the case with NJ Accessaries. You guys are doing things the old fashion way... the customer comes first. Your excellent service is highly appreciated.

Thumbnail of user chrisg467
1 review
1 helpful vote
November 15th, 2018

I always come back to these guys for the best prices and service. The last camera bodies I ordered where way lower than retail and still working great.

Thumbnail of user josepht204
1 review
0 helpful votes
August 22nd, 2018

I purchased Sony Camcorder H XD- NX5R I waited 4 days before using it. This is a great camera I would like to thank Max for his help in my purchase. I got a good price, fast free shipping.and accessory. I would recommend Njaccessory.com. Thank You

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Company Representative

Thumbnail of user victorj151
Victor J.

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