• NitroTek

NitroTek

Overview

NitroTek has a rating of 3.84 stars from 863 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NitroTek most frequently mention order number, customer service, and fast delivery. NitroTek ranks 1st among Remote Control Cars sites.

  • Service
    198
  • Value
    197
  • Shipping
    190
  • Returns
    143
  • Quality
    180
Positive reviews (last 12 months): 88.2%
Positive
15
Neutral
0
Negative
2
66
See all photos

What reviewers want you to know

Positive highlights

  • Large selection (cars/trucks, tanks, boats, helicopters, planes, etc), decent customer service, fair prices.
  • Great service highly recommended first time i have used nitro tek and it was easy to use will use in the future.

Critical highlights

  • In all, if you want any kind of after sales service avoid this company and pay a little extra from a local model shop.
How would you rate NitroTek?
Top Positive Review

“Great service.”

Dennis C.
1/28/24

Great service! I had a problem with the website during the ordering process, and their telephone representative quickly completed the order, and I received it the next day. Also received extra discount for instant payment! The Post Hole Auger lived up to my expectations. So in all an excellent service. I can recommend! Thanks again for your help.

Top Critical Review

“0 Stars!”

Dee B.
2/4/23

0 stars if possible! Absolutely sham of a business. We have lost hundreds due to the poor quality, unprofessional standards and service. We had to send back the electric bike because it was of such poor standard and faulty. Not only did this company try to NOT refund, even though a full inspection of the bike was done by our professionals and then theirs, both finding major faults. They have not refunded the huge expense of having to return the bike etc. Absolutely do NOT Trust this company.

Reviews (863)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (90) nitro tek (21) sales service (11)
Thumbnail of user jespercapionh
1 review
0 helpful votes
March 8th, 2023

I'm satisfied with my order! But I would really like a track & trace… for me to track my post…
And some kind of information about my order-status…
Best regards: Jesper Capion Hansen. (Denmark)

Products used:
RC parts…

Service
Value
Shipping
Returns
Quality
Thumbnail of user neilt171
1 review
0 helpful votes
February 15th, 2023

Easy to order online but I had to chase up delivery twice. It did not arrive within the 1-2 days as advertised instead took 4 days. Other than that all was good..

Products used:
Nitro rc car

Thumbnail of user emmam224
1 review
0 helpful votes
December 10th, 2019

Found what wanted and was super easy to navigate site and even free fast delivery. Loads of extra bits to add when you find the right one for you to make the car even more customised to your requirements.

Thumbnail of user anonymousp743
1 review
0 helpful votes
January 17th, 2020

Raise a query with customer services over a spare part and recieved a response within 48 hours with the correct part identified.

Thumbnail of user lindseyr184
1 review
0 helpful votes
February 28th, 2022

Good products at good prices.
Easy to find what I was looking for,
Fast and cheap delivery too.
Kids love it.

Thumbnail of user rohitd40
1 review
0 helpful votes
September 10th, 2023

Bought a rc place (order number *******189). Was delivered next day as promised. Really happy with the product.

Thumbnail of user bernicew31
1 review
0 helpful votes
April 22nd, 2020

Great for parts always received mine on time when given and great choice of different cars my boy loves is very fast

Thumbnail of user emmaw94
1 review
0 helpful votes
January 29th, 2018

Very happy with my perches of my monster truck beetle, shame that there wasn't more choice though! But would still recommend

Thumbnail of user philipo20
1 review
0 helpful votes
April 24th, 2019

I have used NitroTek on several occasions and they have a comprehensive stock of spares to support the Raptor Truggy I bought from them 2/3years ago. (Spares purchase order no. *******)

Thumbnail of user stephenb1145
1 review
0 helpful votes
November 27th, 2020

I was looking to build my own nitro car. Nitrotek had the Cyclone in stock and it arrived within a week. Very happy I ordered some upgrades and they also arrived within a week. Good service and they also replied to my emails quickly. No complaints with this site.

Thumbnail of user jakeh179
1 review
0 helpful votes
March 17th, 2021

Would happily shop here again was easy and nice and cheap to order just waiting for My part to arrive :)

Products used:
Steering servo part

Service
Value
Thumbnail of user cameronb203
1 review
0 helpful votes
April 7th, 2021

This website is very good for anyone into rc as the cars and parts are cheap and the shipping times are very quick. The only downside about the site is that the postage is quite expensive at £10 so its good to make the most of it by ordering as many items as you can afford.

Tip for consumers:
Get as many parts as you can afford to even out the postage price

Products used:
Rc Car

Service
Value
Shipping
Returns
Quality
Thumbnail of user markw808
1 review
0 helpful votes
September 11th, 2019

Great products, fast shipping, helpful and friendly service with Good feedback on shipping details #*******

Thumbnail of user dianat224
1 review
0 helpful votes
October 19th, 2020

La verdad que los productos están bien especificado indicando bien su precio sin sorpresas y la forma de pago y facturación es rapida

Thumbnail of user carld351
1 review
0 helpful votes
August 2nd, 2020

I have just shop with this shop and so far so good just hope my scooter is as good as there on line shop

Thumbnail of user simonc143
1 review
0 helpful votes
June 16th, 2019

Reason for the not perfect score: Recently purchased an RC Nitro car for my sons birthday and I was a bit put out by the quality of the product itself as the shell that comes with the car which has the holes for access pre-cut for the engine starter and timing needle, Re fueling and top of the engine, however the problem is the holes cut are not even close especially the timing needle and the shell will look awful near the pull start and top of engine where the holes will join not to mention the fuel filling. You be the judge I have attached a picture.

I would like to say that the customer service was very prompt in their response, however I was told in my case that this is how the product is delivered to them and there is nothing they can do to help rectify a manufacturing defect and or help towards a new shell for this car which is an additional £19.99. Factor this in when purchasing an ACME Condor RC Car

Hopefully I cab get the £5 discount offered for writing a review for this order number ******* which will go towards a new shell to make this a nice entry RC Car.

At least i will get to show my son how to mark out and cut a new shell

Thumbnail of user davidw2759
1 review
0 helpful votes
July 23rd, 2020

Thankyou, your site was clear and easy to negotiate. I've ordered the bike of my dreams with no fuss

Thumbnail of user danielc2154
1 review
0 helpful votes
January 10th, 2021
Verified purchase

The ordering process was very easy, I haven't received product yet as I've only just ordered. It would've been 5 stars but I wanted to order a battery upgrade but not in stock.

Products used:
RC Car

Service
Value
Shipping
Thumbnail of user davidm737
1 review
0 helpful votes
September 12th, 2017

Uploading images and tech information is so simple, communication is simple but not really helpful, these goods are brilliant uploaded 16 at first to see what response I got, received loads of viewings and my first order within 10 days. Brilliant. Make sure you know the procedure as trade communication is via email only, they will not or cannot assist on the phone

Tip for consumers:
Dont get frustrated with this site it needs tweaking

Service
Value
Thumbnail of user jamesf1846
1 review
0 helpful votes
September 21st, 2020

I brought a Nitro car from this company and only used it 4 times, the engine breaking in stages.
I've been racing RC cars since 17 and now I'm 37 and the car wasn't fit for purpose! Very poorly made and I sent product back fully packaged within the return date.

Nearly 2 months later and countless emails I'm being ignored and feel like I've been totally robbed by this company.

I would advise anyone not to use this company it is so hard getting answers and feeling like I'm never going to get my money back.

Avoid this company at all costs never dealt with such a unprofessional company ever!

Buyers you have been warned!

Thumbnail of user ryanw224
1 review
0 helpful votes
March 7th, 2019

Good service... had to wait 5 days as my money was taken for no reason... then when i got the money back was able to order it...

Thumbnail of user jasonb901
2 reviews
0 helpful votes
December 14th, 2019

On the downside a bit too much out of stock for too long too often, but on the plus side overall great to deal with, website is easy to navigate, good knowledge of products, presales and aftersales support is very good, quick delivery from order, any issues quickly sorted. *******

Thumbnail of user mohammadh91
1 review
0 helpful votes
June 19th, 2020

Found easy access to all products that i was interested in, easy checkout as weel and papypal credit access is excellent:)
Order #*******

Thumbnail of user christopherd89
1 review
0 helpful votes
February 1st, 2018

Really easy to use got bit confused with a few parts weren't sure my transaction had gone through but it was my mistake 9 X out of 10 but yeah car runs fine

Thumbnail of user deanb129
1 review
1 helpful vote
June 23rd, 2018

#*******, good overall however I really wanted the self build version of this one but the site always said out of stock its like it never gets updated.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.

Company Representative

Thumbnail of user laurenk46
Lauren K.

How do I know I can trust these reviews about NitroTek?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about NitroTek?