• NitroTek

NitroTek

Overview

NitroTek has a rating of 3.84 stars from 863 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NitroTek most frequently mention order number, customer service, and fast delivery. NitroTek ranks 1st among Remote Control Cars sites.

  • Service
    198
  • Value
    197
  • Shipping
    190
  • Returns
    143
  • Quality
    180
Positive reviews (last 12 months): 88.2%
Positive
15
Neutral
0
Negative
2
66
See all photos

What reviewers want you to know

Positive highlights

  • Large selection (cars/trucks, tanks, boats, helicopters, planes, etc), decent customer service, fair prices.
  • Great service highly recommended first time i have used nitro tek and it was easy to use will use in the future.

Critical highlights

  • In all, if you want any kind of after sales service avoid this company and pay a little extra from a local model shop.
How would you rate NitroTek?
Top Positive Review

“Great service.”

Dennis C.
1/28/24

Great service! I had a problem with the website during the ordering process, and their telephone representative quickly completed the order, and I received it the next day. Also received extra discount for instant payment! The Post Hole Auger lived up to my expectations. So in all an excellent service. I can recommend! Thanks again for your help.

Top Critical Review

“0 Stars!”

Dee B.
2/4/23

0 stars if possible! Absolutely sham of a business. We have lost hundreds due to the poor quality, unprofessional standards and service. We had to send back the electric bike because it was of such poor standard and faulty. Not only did this company try to NOT refund, even though a full inspection of the bike was done by our professionals and then theirs, both finding major faults. They have not refunded the huge expense of having to return the bike etc. Absolutely do NOT Trust this company.

Reviews (863)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (90) nitro tek (21) sales service (11)
Thumbnail of user deeb414
1 review
1 helpful vote
February 4th, 2023

0 stars if possible!
Absolutely sham of a business.
We have lost hundreds due to the poor quality, unprofessional standards and service.
We had to send back the electric bike because it was of such poor standard and faulty. Not only did this company try to NOT refund, even though a full inspection of the bike was done by our professionals and then theirs, both finding major faults. They have not refunded the huge expense of having to return the bike etc.

Absolutely do NOT Trust this company.

Tip for consumers:
Do NOT use NITROTEK

Products used:
Electric bicycle

Thumbnail of user edwardb449
1 review
0 helpful votes
March 23rd, 2020

You think you are saving money because the prices are low. Think again, as soon as things go wrong you are losing with this company, very poor communication, the returns service is a joke i lost £19.64 when i returned a still sealed in the box model i bought twice when my computer froze up ted b

Thumbnail of user andrewl805
1 review
3 helpful votes
May 20th, 2020

I orderd a clutch bell and spur gear both in same order the spur gear has arrived no clutch bell have no reply no contact in over a week

Tip for consumers:
Do not bother I gave them a second chance as first experience was bad wish I had never bothered

Products used:
Non the shell from first order was cracked this took almost 3 weeks to arrive gave up on that one then ordered a clutch bell and spur gear and only the spur gear has arrived approx 30 quid out of pocket now don’t believe it will get sorted as they do not reply

Service
Value
Shipping
Returns
Quality
Thumbnail of user drevond
1 review
0 helpful votes
June 2nd, 2020

Not at the moment, can I explain anything about my package., because I have not recieved yet in the package at my residence.

Thumbnail of user markd1531
1 review
1 helpful vote
August 9th, 2020

No email that works, no phone that works, no shipping updates, not delivered when expected.
Horrible for an online company.

Thumbnail of user fucky265
1 review
0 helpful votes
June 3rd, 2022
Verified purchase

Bad communication. They just cancelled my order without letting me know. I only found out because I emailed them. Waste of time. Apparently they had no stock, despite it showing that it was in stock. Keep your inventory up to date and at least have the decency to send an email. Will not be use again.

Tip for consumers:
Don't, go somewhere else.

Products used:
None because they are incapable of supplying products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelm5278
1 review
0 helpful votes
August 27th, 2020

AT THE MOMENT VERY WORRIED ABOUT MY ORDER OF A SCOOTER, CANNOT GET A REPLY AND 2 E. MAILS HAVE BEEN SENT BACK. SINCE PAYING HAVE NOT HAD ANY RESPONSE FROM THEM.

Thumbnail of user etiennes2
1 review
0 helpful votes
June 16th, 2020

Bought a refurb from Nitrotek and it broke after 6 min. Contacted them and returned the model for repair. Got it back after about 2 months and it broke again, in the same place.

Now, there is no way to call them (the first sign of a dodgy setup), they not replying to my mails, have refused to refund me and now I've got absolutely no idea what is happening after dealing with these morons for 4 months.

Dishonest business ethics, bully's, horribly to nonexistent communication, vague and evasive mail replys. In general - a horrid bunch to deal with.

Stay way clear of these people - rather spend more somewhere else where you have peace of mind.

Thumbnail of user gavinb32
1 review
1 helpful vote
January 14th, 2019

I would not recommend this company to anyone, their products don't work properly and the after sales is scandalous, you might get a response from them after about 4 weeks of trying to get hold of them. And when you do have contact they just give you the run around and then stop contact with you. They are a pathetic excuse for a company, you might aswell throw your money away when buying from nitrotek. THEY ARE A SHOWER OF S**T. #******* for Order #*******

Thumbnail of user andrewp985
1 review
1 helpful vote
April 1st, 2020

Really good website full of information and details of products. Hopefully delivery will be as efficient and I am looking forward to this and future orders

Delivery was efficient. But Day 2 the item failed.

Trying to get the item returned was an absolute nightmare. Even then they try to fob me off that a technician needs to inspect and report before the next course of action is decided. At this point I reminded them of the Distance Selling Laws which apply here in the UK and that I am entitled to a full refund within 14 days of ordering which this was. If they ignore this there are several options to me which will be considered

Thumbnail of user grahamc221
1 review
0 helpful votes
April 1st, 2023

Absolutely the worst company I have ever come across! Paid for a scooter at the beginning of Jan which never arrived due to some mess up with how they packed it! It took very nearly 3 months to get a refund after 22 emails! They care absolutely nothing about their customers! AVOID AT ALL COSTS!

Service
Value
Shipping
Returns
Thumbnail of user mp244
1 review
1 helpful vote
February 11th, 2019

Disgusting customer service
Products that dont work
Customer service wont give you a straight answer
Take you money and dont care
Worst Company I have ever dealt with, avoid if you dont want to be disappointed

Thumbnail of user barryw145
1 review
1 helpful vote
November 25th, 2019

This company's after sales service is one of the worst I have ever come across. The RC which was sold had a one way bearing which seized after a couple of pulls on the starter cord. Their so called fault finding correspondence went round in circles with them not wanting to admit any liability as far as parts were concerned. We even sent a video of trying to start the RC with the pull cord not retracting. Being an engineer it was obvious what the problem was even though I had no experience with RC's. We bought the new part from ebay and the car engine now starts. After asking for a refund for the price of the bearing, we were told that because we didn't purchase it from Nitrotek, they wouldn't refund the cost of the replacement part. Bearing in mind that we spent 3 weeks following their so called fault finding and eventually losing patience, their excuse not to refund us didn't come as a surprise. Avoid this company if you expect reasonable after sales service.

Thumbnail of user kena430
1 review
0 helpful votes
April 26th, 2023

Got my bike on cycle scheme eventually bike arrived whilst unpacking and assembling realised battery didnt lock in informed them straight away all ive been is fobbed off with sarcasm and and air of not caring i expressed how much this meant to me but they still ignored my many emails i ended this whole mess having to buy a new battery after them sending me a part that was impossible to fit without opening battery again i have no help even though the bike has a year parts warranty i wish i had chosen a reputible company but never

Thumbnail of user julianh30
1 review
6 helpful votes
February 8th, 2017

My experience of Nitrotek (relating to support case ******* is disgusting). They sell faulty goods, after sales only via email (they say there is no phones. How convenient!), Item under a month old and faulty, so under warranty, they force us to pay for return postage, their responses are dishonest, and basically trying to steal my money... DO NOT SHOP here. I'M DISGUSTED at how dishonest they are!

Thumbnail of user bryanl201
2 reviews
0 helpful votes
September 28th, 2020

Long waited scooter from Nitrotek came with damaged package and missing parts, my contention is that this item was a second or returned good that wasn't in a new state when purchased before so it was returned. So Nitrotek in order to flush out its inventory resells the damaged scooter to say a person in the USA. Now Nitrotek says its the carrier who damaged the goods. Now try to get a response from them and you here crickets. Don't buy anything from these rip off Limeys

Thumbnail of user neilc421
1 review
0 helpful votes
June 1st, 2022

One of worst companies I have dealt with
Ordered for next day delivery called to check
Item not even left theirpremises
Customer service very poor
Make sure you read the reviews

Products used:
Bike

Service
Value
Shipping
Thumbnail of user stuartr150
1 review
0 helpful votes
October 4th, 2021

Having bought a bugcrusher car from this company and run it twice I was disappointed to find the front hub was. Split, trying to get a new one proved impossible so this car is now earmarked for spares only.
After trawling through parts for helicopters, electric bikes I eventually found the part but was unable to get it because despite showing one in stock whenever I tried to put it in basket it came up part not found unavailable. It is also not worth calling because the number given is an office where they have no idea about parts

Tip for consumers:
Avoid this site

Products used:
Radio control vehicle

Quality
Thumbnail of user klaudiaz5
1 review
0 helpful votes
March 2nd, 2023

I argued for a month for a refund for a product that I DIDN'T GET! No one answers the phone, they reply to email once a day without giving specific information. Item lost after being seized by unpaid duty. I got a refund after submitting a complaint to the transfer company (przelewy24) more than a week after submitting the transfer complaint. I do not recommend!

Service
Value
Shipping
Returns
Quality
Thumbnail of user harryl46
1 review
5 helpful votes
January 13th, 2017

Honestly don't use nitrotek

The worst service I have ever had

Truly awful experience and service, wished I had read the reviews, looks like I'm not alone, other review sites they get a huge number of the negative reviews removed

It's crazy they have not been shut down

How many more poor folk will be conned out of there money with cheap unreliable products with ZERO customer service or any care from this awful company y

Stay away you have been warned!

Tip for consumers:
Please don't use this company

Service
Value
Shipping
Returns
Quality
Thumbnail of user ja35323
1 review
1 helpful vote
July 19th, 2017

Like many others I purchased an item for my sons birthday but this was faulty from the start. They have no phone lines to actually speak to anyone, only via online support tickets which takes ages to gain responses from. I sent the item back which has been inspected by there technician and guess what, it has no faults and they will not refund any money. The rc car does not turn so I don't understand how they can say this. Will be taking this to the small claims court. STAY AWAY!

Tip for consumers:
STAYAWAY

Service
Value
Shipping
Returns
Quality
Thumbnail of user brucea199
1 review
0 helpful votes
December 21st, 2020

Nitrotek have not responded to my questioning of where my order even is after emailing and messaging on their Facebook which is not good customer service. I placed my order on the 14th of December at 14.20, i was then forced to pay 10 pound delivery. And still haven't got my parcels a week later and no correspondence either.

Thumbnail of user stephenb986
2 reviews
0 helpful votes
July 29th, 2020

Do not buy from these pathetic excuses of human beings! They tried stealing my 8 year old boys Christmas money! They sold us faulty batteries for his RC car, they then made us pay for the return postage costs but then they wouldn't refund us! They try every trick in the book not to refund you and it's only because I paid through Klarna that I was successful in getting our money back. It takes days to get a response from them but each time you do get a reply they will not refund you even though they have received the goods. This dragged on for months and my little boy was so upset but these horrible scamming people do not care! The only reason that these lying scum bags have any positive reviews on Google is that everytime you purchase something from them they bribe you with a £5 voucher to leave them a 5 star review! If you want an honest opinion of their company just read the hundreds of negative reviews and it says it all. DO NOT BUY FROM THESE CON ARTISTS YOU WILL HONESTLY REGRET IT!

Tip for consumers:
Do not buy from these con artists

Products used:
Rc car batteries

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelb4728
1 review
0 helpful votes
August 11th, 2020

It been over 2weeks no response from them they took my money the very second I clicked purchase but I got to contact them the email no good they don't have a good phone number this is looking like I been robbed! I hope not

Thumbnail of user corneliusw16
1 review
0 helpful votes
December 24th, 2020

This company is full of lies about the status of my shipment i ask them to have my shipment shipped before Christmas and they fail to provide my shipment now my son going be upset on Christmas

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.

Company Representative

Thumbnail of user laurenk46
Lauren K.

How do I know I can trust these reviews about NitroTek?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about NitroTek?