Nissan USA has a rating of 1.2 stars from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. Nissan USA ranks 559th among Car Buying sites.
After leasing two vehicles from the Thruway Nissan dealership in Newburgh, New York, I have had nothing but problems dealing with them with their protection plan plus for tire replacement. I have to wait several days just to hear from them after I've been back-and-forth to the dealership because they never gave me a copy of my policy with my paperwork. Since I purchased my vehicle at Thruway Nissan, but I am having the tire serviced at Riverside Nissan in Hackensack New Jersey because that's where I live. It has become a completely disgraceful situation.
The real disgrace is that I called Nissan USA customer service and they have done nothing and have ridiculed me and claimed that I was in polite with them when I was nothing but polite and the representative just kept talking over anything I had to say, and then accused me of being in polite. I would never ever in my life purchase another tire protection plan plus or any protection plan from Nissan if I even purchased a vehicle from them because of the disgraceful handling company
I would not suggest Nissan to anyone. Nissan is known for putting these bad cvt transmisions in these cars. Mainly Versas, Sentras, and Altimas. They want you to pay money for a new transmission so that they can get more money. They make these cars cheap for you because they will have more problems. They sell you on the fact that they are great on gas. I have bought 2 Nissans. Rogue and Sentra and both cars needed new transmission. This is my last time getting Nissan. Im moving on to Honda. Nissan USA didnt care about the fact that I tried to gst the car fixed under warranty. They kept telling me a code didnt come up. If you ask me I think they are lying. We arent back there with the mechanics to know the truth. Because if the car is fixed under warranty then no one gets paid. They are all money hungry. There is currently a law suit taking place as we speak on Nissan for 2.77 million compensation for scamming their customers. If you dont believe me look it up and try to sign up for the settlement. Thats all they want. Hear me when I say this. Dont get Nissan! Dont do it!
Due to strange circumstances I had to get a car fast and needed it for less than two years. Nissan has 18mo lease that was perfect for me. I did not care what I got and the least expensive was Nissan Fronter ( bit strange because this is 40K truck). I got the S version.
The good:
• The engine is powerful
• Fairly quiet for a truck
• The sound system is fine
• The Apple play is standard and good enough
THAT is about it!
The bad:
• For 40K vehicle you would expect it would have many more features
• No power seat
• No power mirrors ( you need to open the window to adjust them, welcome in 1980)
• No heated seat or steering wheel
• No hitch ( really for a truck!)
• No automated key entry ( I live in New England, I need to fish for the key in my packet with my gloves on, to open the door)
• No vanity mirror (they could not add the $2 mirror to 40K truck)
• No light in glove compartment
• Very limited storage ( big time)
• Below average gas milage
• The 4x4 is great on snow but very noisy
• The seats are about average
• The back seats are cramped
• No fog lights
I summary: I got the basic version of the Frontier, but I would still expect the 40K truck to come up with some upgrades. This one is less "equipped" than my 9 yr old Lexus. I guess Nissan is pushing the upgraded versions.
NEVER allow sr citizens to shop alone. They will video tape their confessed deals. Like they did my mom. Over charged her with high montly fees and now cannot retire.
The cars are beautiful and can be trusted by salesmanship sucks... just my view. I wonr shop this place again.