• NissanPartsDeal

NissanPartsDeal

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Overview

NissanPartsDeal has a rating of 1.18 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NissanPartsDeal most frequently mention customer service, return policy, and credit card problems. NissanPartsDeal ranks 874th among Auto Parts sites.

  • Service
    27
  • Value
    26
  • Shipping
    27
  • Returns
    24
  • Quality
    21
Positive reviews (last 12 months): 6.3%
Positive
1
Neutral
0
Negative
15
26
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No customer service at all from this vendor, really poor experience waiting... waiting... waiting.
How would you rate NissanPartsDeal?
Top Positive Review

“Genuine actual parts straight from Nissan”

Kelly C.
1/6/24

I ordered the black badging letters for my 2022 pathfinder and they were straight from Nissan manufacturing. They are awesome! So easy to put on and look great.

Top Critical Review

“Horrible company”

Lorenzo B.
2/26/24

So I ordered a part from this company, a transfer case paid for the fastest shipping possible but even though I did already my problems began, this company is just horrible horrible horrible. So as mentioned they advertised two day shipping and then after I already paid they sent me a notice saying there's a 3 day processing period to then begin the 2 day shipping. So in total it took about 5-6 days to actually come, and then at first they sent it to the wrong house, I contacted FedEx and FedEx shipped it to my residence, yet after all this headache once I finally got the part it was the wrong one. I tried to tell someone in their customer service department of the issue in as kindly of a manner as I could what the issue was but they just kept hanging up on me or gave me a run around. Their explanation in layman's terms is if they don't have a part in stocks they'll just ship you a part number similar to the one you ordered if they don't have it and they hope for the best, I actually have a representative saying this documented. This is causing me a dilemma because my car was due for inspection and registration so because of this company, not only am I not making money because I use my car for work, but I'm also getting fined by the city I live in all because of this company, and try and try as much as I could they offered no reasonable solution to the issue whatsoever. I'm telling you the amount of headaches and loss of money I've experienced with this order is unmatched, I've never had such a terrible business deal gone down, I hope my review can save some people, please do not do business with nissanpartsdeal.com.

Reviews (69)

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customer service (18)
Thumbnail of user williamd120
1 review
10 helpful votes
October 11th, 2016

They may have the best prices on parts, but it takes FOREVER for them to ship anything! They also will only ship to the credit card billing address. I have had problems with people stealing my packages, and asked them to ship it to my work address, and they refused. It took them 3 days to even contact me about the order and another 2 days for them to authorize shipping package to my billing address. It's been 2 weeks since I placed the order, and almost a week since they updated the address, and the order still shows as "packaging"!

Also, their website is not mobile friendly. When I tried to send them a message about my order, I couldn't get the messages to send from my phone, even tried 3 different internet apps, all with the same problem. I most likely will not be returning for any other purchases, and will try from a different company that costs a little bit more. Only went with them because they were going to save me about $20 off a $200 factory part when compared to the next cheapest website.

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About the business

Get lowest-priced OEM Nissan Parts & accessories at NissanPartsDeal.com. Up to 34% off MSRP. Find the right Nissan Parts from the full catalog we offer.

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