• Nintendo

Nintendo

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Overview

Nintendo has a rating of 3.21 stars from 60 reviews, indicating that most customers are generally satisfied with their purchases. Nintendo ranks 82nd among Games sites.

  • Service
    14
  • Value
    14
  • Shipping
    5
  • Returns
    8
  • Quality
    15
Positive reviews (last 12 months): 54.5%
Positive
6
Neutral
1
Negative
4
1
See all photos
How would you rate Nintendo?
Top Positive Review

“Timeless Entertainment for All Ages”

Benny T.
4/5/24

Nintendo offers timeless entertainment for all ages with its iconic video game consoles and beloved franchises. Whether I'm playing classic titles like Mario Kart and Zelda or exploring new adventures on the Switch, Nintendo never fails to deliver immersive gameplay and memorable experiences. I appreciate the family-friendly content and innovative technology that continues to push the boundaries of gaming. Nintendo has been a staple of my childhood and remains a source of joy and nostalgia to this day

Top Critical Review

“No order editing?”

Elizabeth R.
12/27/23

You cannot edit your order while it is processing. I was told to wait until it is delivered and then return it or place a whole new second order. I went through customer service chat, text and calling spending almost 2 hours dealing with this just to get this answer. Unbelievable. Definitely over Nintendo at this point.

Reviews (60)

Rating

Timeframe

Other

Thumbnail of user edukaiser
1 review
0 helpful votes
April 10th, 2024

Dear Nintendo professionals, good afternoon.
I am still unable to use any credit card on my Nintendo account. I have opened accounts in other countries where I have residency and bank accounts with cards issued by those countries, and in none of them am I allowed to make purchases.
I have bank accounts and Nintendo accounts in the USA, Brazil, and Argentina, and in none of them can I use any credit card. I have tried dozens of cards, cancelled and requested new cards from banks, tried single-use or fixed-use virtual cards, tried physical cards, and so far, nothing.
Not only have you not solved the problem, but you also do not provide any explanation. You don't tell me if something might be wrong, you don't tell me if you simply don't allow me to use them because you don't like me, you don't tell me if it's prejudice against me, you don't tell me anything. You don't provide any decent contact channel, you don't care about customers who want to spend money with your company.
Do you realize this? I am trying to spend my money on your company and you won't let me do that. What a complete disregard, it's lamentable. I await any explanation that is minimally plausible.
I can only conclude that Nintendo has some prejudiced reason for preventing me from spending my money on their company, because it is not possible that a world leader in games and technology cannot simply provide a coherent explanation of why they don't allow me to use any credit card.
This is a consumer disregard.
I have provided the console serial number, all the details of the dozens of cards I tried to use, account information, everything, and incredibly these incredible professionals responded to me as follows: "we cannot help you with this issue. We cannot share any more information,"... Can't you even say why you won't let me buy from your company? Is that what you're going to tell me? It must be something prejudiced against me, it can only be.

Don't waste your money on Nintendo, they don't want us to spend our money on their company

Tip for consumers:
Don't waste your money on Nintendo, they don't want us to spend our money on their company
I would like to be able to use my credit cards on the Nintendo eShop and spend my money on Nintendo, but they don't allow me to do that

Products used:
Dear Nintendo professionals, good afternoon.
I am still unable to use any credit card on my Nintendo account. I have opened accounts in other countries where I have residency and bank accounts with cards issued by those countries, and in none of them am I allowed to make purchases.
I have bank accounts and Nintendo accounts in the USA, Brazil, and Argentina, and in none of them can I use any credit card. I have tried dozens of cards, cancelled and requested new cards from banks, tried single-use or fixed-use virtual cards, tried physical cards, and so far, nothing.
Not only have you not solved the problem, but you also do not provide any explanation. You don't tell me if something might be wrong, you don't tell me if you simply don't allow me to use them because you don't like me, you don't tell me if it's prejudice against me, you don't tell me anything. You don't provide any decent contact channel, you don't care about customers who want to spend money with your company.
Do you realize this? I am trying to spend my money on your company and you won't let me do that. What a complete disregard, it's lamentable. I await any explanation that is minimally plausible.
I can only conclude that Nintendo has some prejudiced reason for preventing me from spending my money on their company, because it is not possible that a world leader in games and technology cannot simply provide a coherent explanation of why they don't allow me to use any credit card.
This is a consumer disregard.
I have provided the console serial number, all the details of the dozens of cards I tried to use, account information, everything, and incredibly these incredible professionals responded to me as follows: "we cannot help you with this issue. We cannot share any more information,"... Can't you even say why you won't let me buy from your company? Is that what you're going to tell me? It must be something prejudiced against me, it can only be.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mrsrowe95
1 review
0 helpful votes
December 27th, 2023

You cannot edit your order while it is processing. I was told to wait until it is delivered and then return it or place a whole new second order. I went through customer service chat, text and calling spending almost 2 hours dealing with this just to get this answer. Unbelievable. Definitely over Nintendo at this point.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimmyn139
2 reviews
0 helpful votes
January 14th, 2024

They are weird because I identify as a worm but there is no worm character so I am mad. Rawr rawr Zelda is also weird because I also identify as a skibidi ohio sigma and there is no skibidi ohio sigma character that's why I love YouTube shorts because they include skibidi ohio sigmas unlike you guys at Nintendo.

Thumbnail of user ameliah154
1 review
0 helpful votes
June 3rd, 2022

Absolutely $#*! company I bought a switch and within 4 months it broke I then cancelled the subscription which was 6.99 however still got taken out of my account for them to then say they I didn't cancel ( basically calling me a liar) and refused to give a refund absolute joke would NOT recommend would just stick to playstation or Xbox at least they last and don't have problems with them

Tip for consumers:
DO NOT BUY A NINTENDO SWITCH

Products used:
Switch

Service
Value
Returns
Quality
Thumbnail of user danted47
1 review
0 helpful votes
December 4th, 2022
Verified purchase

Once you have paid, if there is an issue, simply consider it money lost. Steer away from eshop "gift cards". There is an amazingly quick "support" response time - assuming it is in place just so that you can pay faster. Love Nintendo but the online payment system is designed to very quickly take your money and leave you helpless if there is an issue.

Tip for consumers:
If there is any slight issue consider your money lost

Products used:
Eshop gift card

Service
Value
Returns
Quality
Thumbnail of user mikaiw
10 reviews
39 helpful votes
January 23rd, 2023

This company doesn't even let us upload their soundtracks. They don't care if the soundtrack is from one of their old games that they don't even make money from anymore. They don't care if it's audio from games such as" Yoshi's Island, Banjo Kazooie, ECT. Nintendo is using Cartridges for their Nintendo Switch even though we have better technology. Nintendo doesn't care about the Donkey Kong series even though that Donkey Kong was one of their first ever games [along with Game & Watch].

Service
Returns
Quality
Thumbnail of user michelleg1889
2 reviews
0 helpful votes
June 30th, 2022

Nintendo made a huge mistake on putting the Xenoblade 3 special edition on their website only. The problem is that they never put any kind of effort into their website when there's traffic. Oh what's that? You clicked on the pre-purchase button, wait, you get the limited 1 error? So after a few hours, you're finally able to get it on cart. Alright cool. Then you proceed to check out, wait, it's not on the cart? But it shows that something is in the cart, okay, let me refresh. That is a big mistake! Now you're stuck on the virtual waiting line for hours to just see if it's on the cart. Hours passed and Nintendo avoids to update what is happening in the website. This is pain. So much pain.

Tip for consumers:
Be numb. Very numb.

Products used:
Can end up using something if the website can't process anything.

Service
Value
Returns
Quality
Thumbnail of user henryp470
1 review
0 helpful votes
April 16th, 2023

This is horrible I spent $5 to buy among us and it told me I have to buy Nintendo online I tried to get my money back but you can't Minecraft is 39.99 and Microsoft recommended 6.99 the downloading takes hours so I'm warning you be carful

Thumbnail of user swcheasley
1 review
1 helpful vote
June 15th, 2023

Had to send our Switch OLED back twice with a joycon rail issue. The second time they had it for over 3 weeks and then told us there was water damage and they wanted £190 to repair it. The Switch had never been out of the house!

Thumbnail of user sabrinaa147
1 review
0 helpful votes
August 2nd, 2021

This was expensive and it barely even works I would rather have an Xbox or PlayStation like the joy sticks suck and move on their own and it's making me pay some online fee for Minecraft

Products used:
Nintendo switch

Service
Value
Quality
Thumbnail of user artemisp2
8 reviews
108 helpful votes
November 21st, 2020

For the past month customer support has been giving me the run around about my own account. Just one big, massive headache after the other with lies and no answers. Than when I finally get an answer, it turns out they were the reason why I was locked out to begin with. Locking me out of my own account just because my computer crashed at a payment screen... really? Couldn't they have just told me this when I first called in instead of wasting hours of my life I will never be able to get back?

Thumbnail of user adamy12
34 reviews
54 helpful votes
December 24th, 2020

Just read this article: https://torrentfreak.com/nintendo-conducted-invasive-surveillance-operation-against-homebrew-hacker-*******/

On top of the attack against abandonwares, fan games, and even homebrew people out there, it was revealed they have went from anti-piracy to anti-privacy what it was revealed that leakers have shown that Nintendo were going intrusive on their surveillance against an individual in 2013. They're on the very border of becoming flightsimlabs (2018 when they pulled the stunt on acting like vigilantes of a password-stealing tool), and the move that Take2 and 2K sent goons to someone's house relating to that borderlands 3 incident: https://www.youtube.com/watch?v=Ip2nm503Tm0

That Smash melee is really the straw that broke the camel's back, I would say thank you to the leakers for revealing Nintendo's dark secrets. The secret formula that is filled with poison about the company itself is now exposed.

Thumbnail of user waynen1
1 review
3 helpful votes
1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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The Nintendo Official Website is the home of the Nintendo Switch console, Nintendo 3DS and Nintendo 2DS systems, plus new and classic games for all ages.

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