Ninestarsusa

Really bad experience with this company and their customer service. They never, ever, answer their phone. I called about 10 times in the period of 2 months and not once they answered. I decided to email them and it takes them about 2 weeks to respond to emails, if they decide to respond. I have one of their trash cans that went bad, I needed a replacement part and they told me it was out of stock, I see this trend with other reviews from customers. They will pretty much ignore you until you give up. I was dealing with Angela and Jasmine, they were always nice with their emails, but kept on ignoring my request for a replacement part. They kept on saying they were out of stock and when part was finally available they told me they would ship it. It has been a couple of months now and they just decided to stop responding to my emails. I requested a phone call and nothing. I've given up because its not worth my time. Sad to see how a company that sells with big stores such as Walmart is so irresponsible and treats customers like that. Their products are poorly made. I decided to just pick up a simply human trashcan instead, I know they would never try to pull some crap like this. Remember guys, you get what you pay for. Shame on ninestar for the horrible customer service.