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This site primarily carries shoes, handbags, and accessories for weddings. Most items ordered are very time sensitive. I ordered a purse for use at a wedding which was supposed to be delivered in 5 - 10 business days. I kept checking and the site showed order was "confirmed" but not yet "in transit". It's been over 2 weeks and item STILL has not even shipped. Contacted Nina and they totally washed their hands of it. Told me I should contact FedEx. Nina Shoes are ones with contract with FedEx, they are ones who made commitment to me to deliver the item, it is NOT the responsibility of the customer to chase down the 3rd party carrier. Item will not arrive in time. Had to order from another site, which delivered it within 3 days.
Ordered shoes for more than a week, order hasn't showed processed. There is no customer service phone number except for email address. Sent a couple of email to inquire status, still hasn't received response after 3 days. Can't cancel the order neither.
This site primarily carries shoes, handbags, and accessories for weddings. Most items ordered are very time sensitive. I ordered a purse for use at a wedding which was supposed to be delivered in 5 - 10 business days. I kept checking and the site showed order was "confirmed" but not yet "in transit". It's been over 2 weeks and item STILL has not even shipped. Contacted Nina and they totally washed their hands of it. Told me I should contact FedEx. Nina Shoes are ones with contract with FedEx, they are ones who made commitment to me to deliver the item, it is NOT the responsibility of the customer to chase down the 3rd party carrier. Item will not arrive in time. Had to order from another site, which delivered it within 3 days.
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