• Nike

Nike

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Nike has a rating of 2.71 stars from 470 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nike most frequently mention customer service, delivery date, and next day problems. Nike ranks 35th among Shoes sites.

  • Service
    175
  • Value
    171
  • Shipping
    165
  • Returns
    149
  • Quality
    156
Positive reviews (last 12 months): 25%
Positive
23
Neutral
2
Negative
67
146
See all photos

What reviewers want you to know

Positive highlights

  • I am always very happy to put on my Nike shoes and sweaters!

Critical highlights

  • Worst brand and customer service I've ever ver dealt with!
  • 2) What I don't like about the Nike store or the Nike online store is that you NEVER get any coupons.
How would you rate Nike?
Top Positive Review

“Nike has been my go-to brand for athletic wear and footwear for years”

koen c.
3/22/24

Nike has been my go-to brand for athletic wear and footwear for years. Their products consistently deliver on quality, durability, and style. Whether I'm hitting the gym or going for a run, I can always rely on Nike to provide comfortable and supportive gear. The variety of designs and customizable options also allow me to express my personal style. While Nike's products may come with a higher price tag compared to some competitors, I believe the investment is justified by the superior performance and longevity of their products

Top Critical Review

“Nike shotty workmanship and no warranty.”

Ronald M.
3/5/24

I spent over $100 on this Tiger Woods Nike golf shirt and I'm wearing it one day and it starts falling apart. They put a seam in the back and then used a black piece of adhesive tape to connect the two back panels as well as the collar and the shirt literally fell apart. Nike will do nothing about it. It's the last Nike product I will ever buy. I have bought $10 shirts that have lasted longer than this $100 + shirt.

Reviews (470)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (82) nike shoes (22) nike store (16)
Thumbnail of user jaielohrenzvdndb
6 reviews
0 helpful votes
March 22nd, 2024

I'm a big fan of Nike's athletic apparel and footwear. Their products are stylish, comfortable, and durable, making them perfect for both workouts and everyday wear. However, I've noticed that some of their items can be on the pricier side, so I usually wait for sales or promotions before making a purchase

Thumbnail of user duanes277
1 review
1 helpful vote
November 19th, 2023

I was impressed by the size and model selection, and my purchase arrived in 4 days. The checkout process was easy.

Products used:
Nike Dunk Low Retro

Service
Value
Shipping
Quality
Thumbnail of user lynxs
14 reviews
23 helpful votes
October 24th, 2020

My friend and i bought Nike Air Max's 90 and 200 with 40% discount but i did not expected it to be shipped from
Singapore so the shipping and handling costed way too much like 500pesos (almost $10) and it arrived about almost a month. The package seems in good condition and pretty authentic from the box. My subpar experience is that it shipped from another country so the delivery really really takes time to get to my country.

Thumbnail of user rynees
13 reviews
3 helpful votes
October 26th, 2020

I still want to buy shoes from Nike. I am pleased with their success. Also, in all various size, I have in my family. Also, their rates are fair and you can catch products on sales regularly.

Thumbnail of user wilburx2
5 reviews
3 helpful votes
June 9th, 2020

I had a good experience buying at nike.com. The website is really easy to navigate, one thing that I did not like so much is that the shipping took really long.

Thumbnail of user aral
1 review
1 helpful vote
December 14th, 2019

This is my favorite sports brand. I always order here in order to get my delivery fast. The clothes are of high quality and comfortable.

Thumbnail of user agnesr33
1 review
0 helpful votes
September 17th, 2020

In general, I like clothes, especially the quality and durability in use, but the shoes are not so reliable.

Thumbnail of user davinc7
12 reviews
2 helpful votes
October 21st, 2020

I still want to buy sneakers and athletic apparel from Nike. I am pleased with their success and the diversity of what Nike offers. Also, in all the various sizes I have in my family, their line of products is available. Also, their rates are fair, and you can catch products on sale regularly.

Thumbnail of user ziann2
15 reviews
0 helpful votes
April 28th, 2021

Nike has quality sneakers, and are comfortable to wear and walk. Has great styles of shoes to choose from.
Last for longer period.

Thumbnail of user daleg281
2 reviews
0 helpful votes
October 18th, 2022

Overall good experience, when you are buying Nike shoe's quality is guaranteed, for every use, I would say especially sports. Delivery could be a little bit faster but I only waited a couple days more than I expected, so no big deal.

Products used:
Nike shoes for tennis

Service
Shipping
Quality
Thumbnail of user dens23
1 review
0 helpful votes
September 30th, 2021

This shop is good. I found here a lot of interesting things. And also I want to add that my first order here came to me very fast and everything was ok with it. Now I'm looking for the next pair of sneakers here.

Service
Value
Shipping
Returns
Quality
Thumbnail of user patrickw803
1 review
0 helpful votes
August 17th, 2022

Great tennis shoes! Honestly I am missing a lot Federer shoes because they were most comfortable for me! A switch now to Rafa model, It's not that comfortable but definitely is prettier. I really appreciates nike outfit for tennis, from shoes to wristband! Beautiful and comfortable! Keep up with good work

Service
Value
Shipping
Returns
Quality
Thumbnail of user garvittaneja1994
1 review
0 helpful votes
May 4th, 2023

Good experience eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

Service
Value
Shipping
Returns
Quality
Thumbnail of user sergiog193
3 reviews
0 helpful votes
June 10th, 2022

Se penso alle scarpe di quando ho iniziato a correre quasi 40 anni fa, un sorriso si fa breccia sul mio viso. Allora bastava molto poco per definire una scarpa "da running",

Service
Value
Shipping
Returns
Quality
Thumbnail of user al24305
3 reviews
19 helpful votes
June 1st, 2018

I tried to order this pair of sneakers for about 2 weeks. It took such a long time because the website could not process the order, then had issues with payment (I used PayPal).
I contacted CS twice and the 1st time, they said they will check and responded with the issue quite quickly. The second, Brian, seriously an angel of a CS rep. If Nike.com had to give employee of the year, should be him. He was extremely patient, and even though the website was not the greatest, he tried to process the order any way. When he tried a few times, and the website failed to work, he gave a small discount code for my purchase when the website could be up and running again. Not only did he solve my issue but also was quite friendly right from the beginning. This CS rep made me return to Nike.com for another order.

Thumbnail of user garyd804
3 reviews
1 helpful vote
August 11th, 2021

I've bought several pairs of Nike shoes over the last few years, and they've always lasted a long time. I enjoy them a lot!

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user selmad8
2 reviews
3 helpful votes
March 5th, 2021

There are really some cool collection available for every age with good offers. Please check their site for more information.

Products used:
NIKE flat front shorts with pockets

Service
Value
Shipping
Quality
Thumbnail of user tomasf39
4 reviews
1 helpful vote
June 1st, 2022

I recommend, I constantly buy and upgrade at nike, I am satisfied with the quality
Beautiful store with fair prices. The staff is always friendly and attentive.

Thumbnail of user paulinem362
1 review
1 helpful vote
May 10th, 2023

Classic, great products, but sometimes it's not always worth the cost and you can find a better product elsewhere.

Thumbnail of user alexl679
6 reviews
0 helpful votes
April 4th, 2021

I really like the Nike Air Force new collection. The shoes are very comfortable and perfectly fitted. Cool and classy design. Decent colors. At this price range the quality of the material used in this shoes is amazing. Overall i am always impressed with the nike's shoes range.

Thumbnail of user kgopotson
1 review
0 helpful votes
September 15th, 2018

I just received my nike id all the way from South Africa.
Impressed with the quality and delivery to my door

Thumbnail of user philipu5
3 reviews
7 helpful votes
July 19th, 2018

Once my soccer shoes was not up to mark and they replaced with a new one. This is something not every brand does.

Thumbnail of user alexe650
2 reviews
2 helpful votes
June 28th, 2023

I bought a jacket which was on sale for only $60 the quality was great and I got it in a couple of days

Thumbnail of user adamo471
1 review
0 helpful votes
July 15th, 2022

I don't know what went wrong with my pair of sneakers, they started to feel very stretchy suddenly. I am losing my foot grip. I think I got the second production unit. They should be more responsible about the production quality.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user joycep152
6 reviews
11 helpful votes
September 26th, 2019

I bought 5 timesjust return once. Basically, they all cheap and comfort, also ugly. But it always good

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Just Do It.

How do I know I can trust these reviews about Nike?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Nike?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business