• Nike

Nike

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Nike has a rating of 2.03 stars from 470 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nike most frequently mention customer service, delivery date, and next day problems. Nike ranks 32nd among Shoes sites.

  • Service
    176
  • Value
    172
  • Shipping
    166
  • Returns
    150
  • Quality
    157
Positive reviews (last 12 months): 25%
Positive
23
Neutral
2
Negative
67
146
See all photos

What reviewers want you to know

Positive highlights

  • I am always very happy to put on my Nike shoes and sweaters!

Critical highlights

  • Worst brand and customer service I've ever ver dealt with!
  • 2) What I don't like about the Nike store or the Nike online store is that you NEVER get any coupons.
How would you rate Nike?
Top Positive Review

“Nike has been my go-to brand for athletic wear and footwear for years”

koen c.
3/22/24

Nike has been my go-to brand for athletic wear and footwear for years. Their products consistently deliver on quality, durability, and style. Whether I'm hitting the gym or going for a run, I can always rely on Nike to provide comfortable and supportive gear. The variety of designs and customizable options also allow me to express my personal style. While Nike's products may come with a higher price tag compared to some competitors, I believe the investment is justified by the superior performance and longevity of their products

Top Critical Review

“Nike shotty workmanship and no warranty.”

Ronald M.
3/5/24

I spent over $100 on this Tiger Woods Nike golf shirt and I'm wearing it one day and it starts falling apart. They put a seam in the back and then used a black piece of adhesive tape to connect the two back panels as well as the collar and the shirt literally fell apart. Nike will do nothing about it. It's the last Nike product I will ever buy. I have bought $10 shirts that have lasted longer than this $100 + shirt.

Reviews (470)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (82) nike shoes (22) nike store (16)
Thumbnail of user derrickbrewer1
2 reviews
2 helpful votes
September 20th, 2023

Never buy these shoes. I had an older pair bought over 2 years ago. Changed my mind about other brands i liked. Bought a new pair just over 2 months ago. Nike doesn't cover the squeaking noise obviously coming from the spongy material on the bottom of shoe as per video i uploaded. I'm standing on carpet. Contracted nike online help and they said it would be covered if i called the proper dept. Called and they told me nothing can be done, that's not covered. Crappy made shoe obviously.

Products used:
Shoes. Bought from sports chek but only able to return in 30 days i believe this was 2 months.

Service
Value
Quality
Thumbnail of user miamisam47
1 review
1 helpful vote
August 10th, 2023

Don't order anything that you need in a specific frame. My past two orders sat at the facility ready to be picked up for days without explanation. Every time I contacted them, they could provide no explanation! You can't get any help until your expected delivery date has passed. Regarding why it shows ready for pick up and doesn't ship…they may have well said your guess is as good as mine! Will NOT order again.

Tip for consumers:
Completely unreliable. Like throwing your money in the wind

Products used:
Shoes

Service
Value
Shipping
Returns
Thumbnail of user atwyman9
1 review
0 helpful votes
October 5th, 2023

Ordered 9/28/23 and received 10/3/23 nike air more uptempo in a 10c, 1st day wearing them was 10/5/23 and the treading is coming apart.

Thumbnail of user liammcox
1 review
0 helpful votes
August 29th, 2023

I ordered a pair of running shoes almost 2 weeks ago. I wanted delivery before my race so I could do at least one long run. You pay more for the shoes on this platform but I did not want to take a risk of ordering elsewhere as I (wrongly) assumed Nike would be best to ensure timely delivery. The estimated delivery date has been and gone. I contacted Nike and waited for an age to be told that it could take up to 8 days more for delivery. This is 21 days after my order was taken. Not cool Nike! Not cool at all.

Service
Shipping
Thumbnail of user diannad66
2 reviews
0 helpful votes
September 22nd, 2023

I had my Nikes that I paid $90 for for a total of six months. I wore them sporadically and never in the rain. The sides by the balls of the feet began fraying and the heel reinforcement tabs began poking through the fabric into my heal. I paid $20 to send them back to Nike Rebound priority tracking mail and they denied my claim stating normal wear and tear. I'm 59 years old and my exercise is walking my chihuahua, so how much wear and tear can there be?. So $110 for six months of sporadic use? No way. They have lost a good customer. And I will make sure to tell my friends and family how wonderfully Nike backs their products.

Service
Value
Returns
Quality
Thumbnail of user chadm422
1 review
1 helpful vote
August 11th, 2022
Verified purchase

Purchased men's custom AF1s as a Christmas gift. They were worn by a high schooler at school and to do on the fly athletics like pick up basketball a few times a week. Within a few months back was ripping out and sole is compromised. Do not buy unless they are only going to be worn occasionally as a fashion statement. Very poor quality for the price. He was disappointed.

Thumbnail of user johnw6190
1 review
0 helpful votes
October 31st, 2022
Verified purchase

They have good products but they shipping is awful very bad. I purchased my product from Nike Thursday I wanted it by Friday and paid extra money and I have not received my package and they did not send it to fed x but said the label was created

Thumbnail of user danily
1 review
0 helpful votes
December 14th, 2020

Shorts are too short than it is on the picture. On the model they go below the knees. But actually they are above the knees :) I thought I will be like LeBron from 2010, but I'm looking like Larry Bird from 90's:)

I ordered this:
Https :// www.nike. Com/ru/t/%D1%88%D0%BE%D1%80%D1%82%D1%8B-jordan-dri-fit-air-1gb424/CD5064-010

But came this:
https://www.basketshop.ru/catalog/item/jordan-shorty-dri-fit-air-shorts-cd5064-010/

Thumbnail of user zinniaw
1 review
1 helpful vote
December 26th, 2021

Nike quality is trash. Its obvious you're no longer using quality materials to makes shoes. I bought 2 pairs of shoes for my sons and you can see the glue all along the edges, wrinkles at the foot, worst of all they don't fit. How the heck can they not fit when they both have other Nike shoes and size and these don't fit.
Freaking ridiculous. I rather they wear Snack O'Neils and get my $250 back tf.

Service
Value
Shipping
Returns
Quality
Thumbnail of user elp32
1 review
0 helpful votes
December 18th, 2021

As expensive as Nike clothing is, it really annoys me I get a partial order but am charged for the whole thing. Quality control is severely lacking. Was on hold for 20 minutes waiting for customer service and opted for a refund. No way I would trust them to send the missng item by Christmas. Never again.

Tip for consumers:
Leave plenty of time for shipping in case they screw up the order.

Products used:
Men's top

Service
Value
Shipping
Returns
Quality
Thumbnail of user mf436
1 review
0 helpful votes
November 18th, 2022

I am so upset as we beat bots for expensive sneakers only to lose to lasership shipping company as they have stolen 3 pair of Nike and mark them all as lost! It's a shame that Nike would use such a cheap and dishonest company to ship items

Tip for consumers:
Demand thru ship your items via FedEx

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user fitzroys
2 reviews
1 helpful vote
February 20th, 2015

Nike track shoes do not run true to size may be off as much as 1.5 size always purchase larger size. I have several track athletes who basketball shoe size is more than a 1.5 size different from track shoes.

Thumbnail of user dianeh777
1 review
0 helpful votes
October 9th, 2020

A friend purchased these shoes for me. RESLON nike air relentless 3 have had them for 4 months and already the whole grippy part off bottom of shoe has come off in pieces, making them very uncomfortable to wear being uneven on bottom of shoes... NIKE was my number 1 brand, but no longer... soo sad

Thumbnail of user evant158
1 review
0 helpful votes
September 8th, 2022

I ordered shoes and paid 20 dollars extra for it to come a week earlier, it said they would arrive September 3rd, then it said it would be delayed 1 day which I understand, but it did'nt arrive September 4th either so then I checked my email said it would be delayed to September 9th, I literally paid money for them to come a week earlier and they're still coming a week later. Do something about this

Thumbnail of user christyh271
1 review
0 helpful votes
June 28th, 2022

I've order from the Nike app 4 times now. 3 out of the 4 times I've had to reorder due to "waiting for carrier pickup" days after the estimated delivery date. You have to call Nike customer service and that's why they get two stars because they do reship your shoes but then it takes even longer to get them and now only half of my orders are coming and the half is "missing" so now I have to reorder them again. Either someone that's working at the Nike store is stealing the packages or they're really terrible at getting the shoes out.

Service
Value
Shipping
Quality
Thumbnail of user kennyr107
1 review
0 helpful votes
February 25th, 2022

I'm not to pleased with all the tapered leg style of pant that not only Nike but all workout pants are doing. Nike could do themselves a service by providing the older style strait leg style of workout pants, this is something I've had several conversations and seen plenty of reviews for this but nobody seems to be listening. Bring back the strait leg style for crying out loud.

Thumbnail of user christ492
1 review
14 helpful votes
February 12th, 2020

This is a warning to anybody who's contemplating purchasing some custom Nikes...
My air max 95 customs turned up today that I had to spend £145 for.
On inspecting them, I was deeply shocked with how bad the quality was.
The under sole wasnt glued to the midsole at the back on the left trainer.
The paint work on both of the midsoles is patchy,
The under sole on the front of the right trainer is noticeably off to one side rather than central.
Seriously disappointed and dissatisfied.
Now I'm going to have to mess around with my own time and money trying to sort this out!
0 out of 10 for me. Ridiculous!

Thumbnail of user dylanh67
2 reviews
2 helpful votes
July 31st, 2021

Still trying figure out how a package tracks then stops. Then picks up and gives you dates it has checked or tagged or placed in trucks that haven't even come yet. It is July 31st and I am being told my package was scanned at 2:51 August 1st then again at 7:51 am august first. It's still July 31st. Overall experience with Nike great shipping was probably worst I ever experienced. Will stick with in store shopping for Nike. No more online takes a lifetime to get and they don't keep you updated on anything. If so you get the wrong dates and times.

Tip for consumers:
Keep updates on shipping and accurate

Products used:
Nike Air Force

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandas283
1 review
3 helpful votes
December 18th, 2017

I ordered a custom pair of huaraches. The trimming on the fabric looks like I. T was seen together by a high school class. Trimming is white all around the edges. The shoe is predominantly blue. Colors are true to what I chose. Its just poorly put together... Im so disappointed. Dont think Ill be ordering NikeiD again

Thumbnail of user connier307
1 review
0 helpful votes
October 1st, 2021

Purchased a pair of toddler sandals and they didn't even last 1 summer... for $45 they should last at least 1 season.

Products used:
Sandals

Service
Value
Shipping
Quality
Thumbnail of user yvesp21
14 reviews
43 helpful votes
May 30th, 2021

Don't know what's going on with Nike. - ordered a pair of trainers - size 9! Then they were cancelled a few days later because the size was now unavailable, a few days after that I go online and check and the size is now back in stock on their website. Why did they not just wait a few days and then send them or offer me the trainers once they came back in. The deliver date was the 1st anyway.

Thumbnail of user sarahc271
1 review
1 helpful vote
September 15th, 2017

I bought these shoes to wear to work (in a hospital). The lettering on the back lasted two weeks, and after 3 months the tread on the bottom of the shoe is literally peeling off! I received a ton of compliments, but here I am buying a new pair of shoes 3 months later- not happy.

Thumbnail of user natalijas2
1 review
0 helpful votes
November 21st, 2022

I ordered a pair of shoes with Nike.com and the experience has been really 'meh'.

1. The order tracking was unreliable: information on the order page was not updated, the email notification "order shipped" was sent after the order was delivered, and I did not receive "delivered order" notification in time to ensure I could pick up the package so it wouldn't be stolen.
2. The support team was not able to provide more details on the order than the non-fuctional order page; I would not blame this on a support specialist as I think they might not have the needed information. However, overall it was a disappointing experience.
3. Support chat is bugged: I was in the middle of the chat with a customer support specialist; they told me something like "please wait a minute, I'll get back to you" and the chat was closed due to me being inactive.
4. Shipping is very slow - I was expected much speedier delivery from Nike; in the future, I'd prefer to order from a reseller instead or choose another brand.

Thumbnail of user andya109
4 reviews
3 helpful votes
September 19th, 2019

I am very disappointed with Nike shoes recently. I was a huge fan of them and I never bough any pair of shoes other than Nike but the last couple of shoes I bought were just disaster and they were somehow fully destroyed after 6 month of use.

Thumbnail of user timothyr14
1 review
0 helpful votes
October 21st, 2015

I purchased $250 pair Nike id looked exactly as ordered after 2 weeks wearing them only few times the bottom of the shoes started to literally coming off i just wear them on my days off and no running etc. the rubber on the bottom just started coming off and had to cut the loose parts off so i am not dragging pieces under shoe. Very disappointing if quality was what i thought "Nike" was i would purchased a few pair. Timothy rollo

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Just Do It.

How do I know I can trust these reviews about Nike?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Nike?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business