- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Nife is Life has a rating of 2.78 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nife is Life most frequently mention customer service problems. Nife is Life ranks 31st among Food Delivery sites.
No positive highlights yet
If you are Italian or just want to taste the real Italian flavors, this is the right place to satisfy all your tastes. Excellent web page, easy to visit and full of articles with excellent explanation of the product and beautiful photos, easy to request orders, secure payment and is made the day before delivery, there is the possibility to change and add something up to 24h before delivery, excellent communication via email and also by telephone, the order is shipped with the utmost accuracy and perfect packaging. The company that brings it keeps you informed every 10 min with the location of the driver. Once the order arrives it seems to have returned home. To conclude, I recommend it at 1000 x 1000.
I'd love to shop with them especially for the cheese but I won't spend a leg and an arm just for that. Other sites have literally stuff half the price! It's extortion. Put the prices down a bit, you do realise that there are competitors that sell much cheaper?
I'd love to shop with them especially for the cheese but I won't spend a leg and an arm just for that. Other sites have literally stuff half the price! It's extortion. Put the prices down a bit, you do realise that there are competitors that sell much cheaper?
One failed delivery with a non-existent DHL tracking code, a promise to deliver today before noon, nothing. Try calling them they don't answer. They describe themselves on their facebook page as: 'Speciality food shop in London, United Kingdom' I would add 'That take your money but just never deliver' avoid at all cost, cheaper and far less aggravation to Easyjet to Italy and bring it back yourself!
I have used nifeis life life a few times, the last time I ordered anything the order was incomplete, I have tried many times to contact them, by email and by phone. I have not received a reply to my email and there is no one answering the phone, just an automated message.
I should have read the previous reviews: no delivery and, most annoyingly, no full refund! What a shamble, avoid at all costs.
Tip for consumers:
Avoid it
I ordered around £75 worth of groceries from their website. After waiting nine hours for the delivery - I phoned to ask what went wrong (no answer). I then sent two emails asking for a redelivery - no response. I've left a message on their website. It has now been four days and I've not received my groceries, my money back or any apology/explanation. This is beyond poor customer service. Given the amount of money, I am considering legal action.
Tip for consumers:
avoid!
Several failed deliveries and very impolite customer service, promise to deliver but nothing! Stay away from this company.
For years, Nifeislife delivered quality food and superb delivery. That all changed this past year. The first order that I placed this year did not arrive on the specified date. I telephoned repeatedly but anytime that the phone was answered, they hung up before I could say anything- many times I could hear them laughing. The order came three days later and I refused it. Within an hour, they called me and I explained I did not want rotten food. They did give me my money back. I decided to give them another chance as they had been great in the past. That order was delivered without any problems. So I ordered last week and the order came on time but they had placed the figs outside of the cooler and they were smashed. The cooler had only two tiny bags of coolant and they were warm so all of the food was hot. The lettuce was black and slimy. I sent pictures and many emails and they have not replied. I wasn't sure if the meats and cheeses were safe to eat as they were not cold. The order was a loss. I won't be ordering from them again as they cannot be bothered to reply to my emails or answer their phone calls.
Deliver arrive wrong day and since nobody was home was left in the rubbish bin with other of our rubbish bags inside! Was a total shock. After complain I was told in uk is quite normal but they would redeliver the day I was suppose to receive it in the first place.
Delivery arrived with a bottle of ferrarelle leaking and a case of panna water missing also marron glace missing.
I was reassured to get a refund of the missing item but received only 5.13£ instead of nearly 20£:(
Waste of time amd energy sending emails amd calling.
Very disapponting after having paid 10pound of delivery plus quite pricey italian products.
DO NOT BUY FROM THIS COMPANY!
Dear Lora, we are very surprised to hear about your experience. I think something went wrong in the process. Would you mind giving us your order reference and we will look into it. Nobody is perfect, but if something went wrong in the delivery you definitely should have received a full refund. I'll talk to customer service in case they can trace back your order, but a name or reference would definitely do the trick. Free panettone next time. On us, of course. Apologies for your experience again. The Nifeislife team.
Very bad customer service, I will never shop from them again. First, I had to chase them to give me a delivery date. Then, they only delivered half of what they should have delivered. I will never use them again. Also the assortment is very low. Please avoid
Hi Nicla. This is very surprising. We are sorry for your experience. We have just seen this review. We have improved our service over 2013 and we hope things will be better.
Gain trust and grow your business with customer reviews.
Italian Food delivery in the UK of buffalo mozzarella, Parma ham, extra virgin olive oil and more. Free delivery and free gift on your first order.
Dear C H.
First of all apologies, we hadn't received notice of this complaint last June. We are sorry you have had a dreadful experience: we return ALL calls from Customers and emails sent to info@nifeislife.com. We are a well-established company, I am surprised nobody has gone back to you with a refund suggestion, it's unacceptable. Happy to resolve if you give us an order number, we'll obviously find a way to compensate. It's absurd to us too.
Thank you,
Regards
The Nifeislife Team