• Nicotine River

Nicotine River

Overview

Nicotine River has a rating of 4.38 stars from 42 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nicotine River most frequently mention black friday, customer service, and free shipping. Nicotine River ranks 4th among Ecigarettes sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Quality
    1

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I placed an order on the 3rd of January and it's the 11th and there are still processing my order.
How would you rate Nicotine River?
Top Positive Review

“Arrived sound and intact.”

Bob R.
12/5/17

Well packaged and timely delivery, especially considering it was ordered during the Black Friday sales weekend! I haven't tried the nicotine yet, so I can't review the actual product. The discounted price and free shipping made this deal too good to pass up. Hopefully I'll have the same positive opinion as many others as to the quality of NicRiver's nicotine.

Top Critical Review

“Read customer comments on their FB Page!”

Steve P.
3/15/19

Listen - if you want to know the REAL customer reviews, look at what their customers are saying on their FB posts and at e liquid recipe forums. They may have a great product, but you'll never know unless you actually get it. I placed an order 5 days ago now, and it's not shipped yet. Nothing from them. Zilch They have a severe issue getting orders out... and hundreds if not thousands of customers are feeling the pain...

Reviews (42)

Rating

Timeframe

Other

Reviews that mention popular keywords

order (25)
Thumbnail of user stevep399
1 review
1 helpful vote
March 15th, 2019

Listen - if you want to know the REAL customer reviews, look at what their customers are saying on their FB posts and at e liquid recipe forums. They may have a great product, but you'll never know unless you actually get it. I placed an order 5 days ago now, and it's not shipped yet. Nothing from them. Zilch

They have a severe issue getting orders out... and hundreds if not thousands of customers are feeling the pain...

Thumbnail of user christopherd472
1 review
1 helpful vote
November 11th, 2019

Have had one error in one of my orders and they were quick to ammend it. Prices are decent. Nice variety of selection. Shipping time is absolute garbage.

Thumbnail of user markr292
3 reviews
9 helpful votes
March 15th, 2019

Thought I would give them a try due to the reviews and felt I have been lied too. After 4 days of waiting my order was still not fulfilled. I contacted them and was on eternal hold but finally told they could TRY to get it out sooner but my salts were still in production so they would ship at some unknown date. I asked to cancel my order at that point and go to a more reputable supplier and found out they had to issue a refund because they billed me as soon as I hit order. After reading and researching I find my review is the norm. (look at their fb page)and think all the others must be false to generate business. If I ran my store like they do I would be OOB in a matter of months. They might have good products (ill never know) but the service, shipping, communication and staff are substandard and down right terrible.

Thumbnail of user shelbyt28
1 review
0 helpful votes
January 15th, 2019

Literally 15 days later and I haven't received my order. They didn't even start to process the order until almost two weeks after I put the it in.

Thumbnail of user bobr137
1 review
0 helpful votes
December 5th, 2017

Well packaged and timely delivery, especially considering it was ordered during the Black Friday sales weekend! I haven't tried the nicotine yet, so I can't review the actual product. The discounted price and free shipping made this deal too good to pass up. Hopefully I'll have the same positive opinion as many others as to the quality of NicRiver's nicotine.

Thumbnail of user daveu8
1 review
0 helpful votes
March 7th, 2019

First time i ordered in october. No holidays or promotions. 7 days went by order still hadnt been shipped. Tooks a couple days to get a response and couldnt offer when my items would ship OR an apology. I cancelled and they gave me a $25 gift card and promised my next order would go out faster. I ordered a month later and contacted them and they got it out in 2 days. I found another site to order from and they ship same day or next day ALWAYS. Now, since my normal vender keeps limited selection of products, i have to order again from nicotine river and same thing happens. 5 business days since order placed and NOTHING! Ive come to the conclusion these people are logistically incompetent. Its 2019 3 day handling time is max ANYWHERE. I havent ordered from anywhere in ages with longer than 3 day handling time. I hate im forced to order from such an incompetent bunch. Its beyond me.

Thumbnail of user duracellg
1 review
0 helpful votes
September 6th, 2019

So I've been a LOYAL TO THE DEATH Nicotine River client since I ventured into my DIY Juice. While they get the same supplies as everyone else there are two MAJOR factors that keep me coming back. The first being the ease of access to their website. The information is very informative without overloading you with extra words and descriptions that don't really match up like other websites do. Sure it may sound fancy but it also gets peoples hopes up and disapointment happens. Not the case here! Straight to the point. I've only ever had one con i didnt like and that was something I normally wouldnt vape anyway and it was for an order anyway. I digress. What keeps me hooked is their OUT OF THIS WORLD Customer Service! They go above and beyond to fix any issues you may have with your order, I've even had the CS agent call ME to ensure I was satisfied with everything. If there ever was a moment to start a slow clap in my life. This is it. I LOVE YOU GUYS!

Thumbnail of user chrisw604
1 review
2 helpful votes
January 12th, 2019

I placed an order on the 3rd of January and it's the 11th and there are still processing my order. Holy crap I called the company and there telling me maybe they can have the 15 they will ship my order but that a maybe. Horrible business practices.

Thumbnail of user osvaldos8
1 review
0 helpful votes
December 12th, 2017

I ordered from this site because off the awesome deals. Did have a problem with my order but it was taken care of promptly and professionally. Will definitely order from here again.

Thumbnail of user vladislavb9
1 review
0 helpful votes
December 15th, 2017

I love the store, and the customer service. The prices are amazing, and a lot of flavors to choose from. They send out a name of a person that made sure everything was there for you and a person that packed the box. They care about the quality and make sure to give best costumer care. I used to go searching for great deals and bought some things at different stores. With these guys it's hard to come across these kinds of deals and this service

Thumbnail of user tracyb135
1 review
0 helpful votes
December 5th, 2017

Nicotine River is the greatest supplier of DIY supplies ever! They may not have every flavor, but their customer service is above and beyond anywhere else I have ever experienced! They always try their best to solve any problems to make their customers happy! Keep up the good work!

Thumbnail of user shawnm100
1 review
0 helpful votes
December 5th, 2017

I know shipping is free, but fed ex sucks. I magically always seem to get me stuff in 1 piece, but the box looks like Jim Carrey in the cable guy delivered it. :) Thank you for all you do and keep up the good work.

Thumbnail of user coreym33
1 review
0 helpful votes
December 5th, 2017

Love getting all of my flavors, pg, Vg and nicotine in one place. The nicotine salts are awesome.
Always a pleasure doing business with Nicotine River

Thumbnail of user tys153
2 reviews
9 helpful votes
December 5th, 2017

Always friendly and helpful staff, great prices, local pick-up is nice! Great asset for people who DIY

Thumbnail of user aaronw81
1 review
0 helpful votes
December 7th, 2017

Why go anywhere else? Great service, great selection, good prices and free shipping are the reasons I continue to do business with Nicotine River.

Thumbnail of user royf21
1 review
0 helpful votes
December 12th, 2017

My first purchase from Nicotine River however I will shop here monthly I received everything neatly packed and the quality was great.

Thumbnail of user christopherc128
1 review
0 helpful votes
December 5th, 2017

I bought the starter kit seen it was free shipping over 50 dollars cool. Didn't think about the 25 percent off. Looked at my income and then realized I could of got a lot more flavors for same price I paid. Oh well I guess you live and you learn

Thumbnail of user jenc61
1 review
0 helpful votes
December 10th, 2017

I'm not sure how NicRiver managed to deliver my order so quickly after the week of Black Friday, but they absolutely did. Everything arrived fresh, well-packed and exactly as ordered. This is my first order with them, but, I don't see me going anywhere else for my nicotine and flavors now.

Service
Value
Shipping
Quality
Thumbnail of user terryl95
1 review
0 helpful votes
December 7th, 2017

NicRiv got my order right out, despite a huge sale day ( Black Friday). I know they got over run, but my experience was top notch yet again. Good job guys & gals.

Thumbnail of user charlesm235
1 review
0 helpful votes
December 5th, 2017

Great selection, great prices, fast shipping and a very user friendly web site. It is the only place I buy my e liquid producs

Thumbnail of user micahf4
1 review
0 helpful votes
December 5th, 2017

Get 99% of all my suplies from Nicotine River for the last few years. Occasionally they are out of stock or don't sell a flavor I need but that is pretty rare. Can't beat the prices or the spend $50+ for free shipping :)

Thumbnail of user tracyg82
2 reviews
0 helpful votes
December 5th, 2017

Even having ordered during the Black Friday sale, I got my order in just under a week, which I was satisfied with. The only thing I was disappointed in was that I promptly mixed up a mega batch of juice and now need to put in a new order and there is NO SALE! And so it goes. I love NicRiver.

Thumbnail of user davidh612
1 review
0 helpful votes
December 7th, 2017

They have improved on normal orders. But coupon times they get behind as more people order when they get a better deal.

Well packaged could have used a box half the size.

Thumbnail of user robp57
1 review
0 helpful votes
December 5th, 2017

I placed an order on Black Friday 11/24/17 which contained nicotine as part of the order. If nicotine is purchased, Nicotine River will ship the entire order via FedEx Ground. The order went out on the following Monday 11/27/17 and did not show up at my house until the following Monday 12/4/17. FedEx ground took a complete 7 day week to get my order to me from California to Tennessee. This is unacceptable and I did contact FedEx twice and was never followed through with. The package was out for delivery twice and was never delivered. I like Nicotine River and I like their high quality packaging/bottles etc... BUT please stop using FedEx Ground... They are HORRIBLE! Always have issues with FedEx... I will think twice before ordering Nicotine from here again.

Thumbnail of user jeremyd42
1 review
0 helpful votes
December 5th, 2017

I ordered (2) 5pks of 14ga blunt day tip needles and only recieved (1) 5pk. No biggie. I will get by

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From the business

Leading supplier of liquid nicotine, vegetable glycerin, propylene glycol and NicSelect? Pure liquid nicotine. Shop? Quality e-juice ingredients today!

Company Representative

Thumbnail of user grantb33
Grant B.

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