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NextDirect has a rating of 3.61 stars from 66 reviews, indicating that most customers are generally satisfied with their purchases. NextDirect ranks 32nd among Kids Clothes sites.
I ordered shoes from them for like 150 euro. The ones that arrived were the same brand and size but different model. When I wrote about the issue they responded very quickly and I received a full refund in the next couple of days. They asked me to send the shoes back to UK and they will return the money for the shipping when I send them the bill, but when I went to the local post office they wanted around 150 euros for the return so I wrote them back and told them to send me a return label because otherwise the return will cost as much as the shoes and I really didn't want to spend that much money even though I will be refunded after time, anyways, they told me to keep the shoes. My boyfriend doesn't like them (I bought them for him) and I don't know what to do with them but I was really surprised by the customer service after reading the reviews here and that is why I wanted to share my experience with the company.
I have ordered multiple times from Next direct and in general like the clothes. Unfortunately, the web interface is really poorly maintained as 2-3 times so far the website doesn't provide me with any credit card options, which after having spent time to search for items and collect them in a shopping bag is really disappointing, and I regretfully have to abandon the service. I recommend Next to hire a better quality assurance testers for their website.
I ordered shoes from them for like 150 euro. The ones that arrived were the same brand and size but different model. When I wrote about the issue they responded very quickly and I received a full refund in the next couple of days. They asked me to send the shoes back to UK and they will return the money for the shipping when I send them the bill, but when I went to the local post office they wanted around 150 euros for the return so I wrote them back and told them to send me a return label because otherwise the return will cost as much as the shoes and I really didn't want to spend that much money even though I will be refunded after time, anyways, they told me to keep the shoes. My boyfriend doesn't like them (I bought them for him) and I don't know what to do with them but I was really surprised by the customer service after reading the reviews here and that is why I wanted to share my experience with the company.
At first I wasnt sure about this site but I gave it a go and I wasnt dissappointed... ordered last Friday and I received it yesterday on a Friday, (5 working days) awesome
Thanks NextDirect,,, I love my jersey and size 16 leggings! We don't get size 16 leggings in NZ, so this is extra... can't wait to order some more clothing from you again!
The goods are top quality! Even better. The jersey colour is not out in NZ yet... yay lol
I have made numerous purchases on Nextdirect in the last 2 years (18 orders to be exact). Shipping- received my goods in Mpumalanga 4-5working days after payment. Quality- Better and equal to woolies with nicer range (kids clothing). Customer service- approached twice on chat service offered. Able to help fully and was efficient. Note- online purchase should be more than R400 to qualify for free shipping but not more than R500 or it will be held up in customs. I definitely will continue to use this site!
This is my first time shopping through next I wanted to buy a lot of stuff but I preferred to try one product at first to figure out the service, after receiving my shipment I can say it's Excellent service, parcel as described, shipped in 5 working days as promised.
Highly recommended
My purchases have been great. True size as reflected on size guide. Delivery spot on.
From a persogal point of view, on my purchase of lightvweight coral cardi, I would have preferred a flat type button òver a shank type.
This was my first time shopping with Next - firstly; delivery was amazingly fast -
Delivery to Cape Town SA 5 days. Purchased baby clothes - quality good.
I will revisit and purchase more products.
Will recommend.
They deserve 10 stars and more every thing about next makes them the best, their customer service makes me wanna order more and more because they just so easy and simple to deal with and the respect and trust their customers, love next I'm a loyal customer and will be always
This is one of my favorite places to shop. Quick shipping, always on time, never had a single disappointment with the ordered articles. I always see what's out of stock while shopping, so no bad surprises at the end of the purchase. Sizes match. Hope they'll keep up the good work.
I have been ordering from Next for a few years. Not once has the website let me down. The clothing is priced well, is of extremely good quality, and ships very fast - it took two days coming from the UK to Australia, which is amazing.
The only slight problem, which isn't the business' fault, is that sometimes the sizes tend to be a little big. If you're worried about this use the sizing guide or order a smaller size than usual.
One of the best online clothing websites I have ever ordered from - definitely check it out.
I love my green striped dressed and the skinny sandals that I purchase from their company. Overall the online transaction was smooth and fast.
Even since my first baby, its been 1 year and Next has been my number 1 place to shop from. The collection is nice, good quality and worth the value! Their shipment time takes 3 days from where I stay (UAE) and it never let me down.
Highly recommended!
I am in the US and ordered clothes from 3 different stores two days ago. Next Direct was the only one I ordered from overseas... I received my items from Next Direct already! The quality in the two shirts I ordered is great, especially for the price. I think I will be doing a ton more shopping at Next Direct. Still waiting on the stuff I ordered from the US and I paid extra for shipping from the two companies here. :(
I was shocked when I received a sms that I could collect my parcel just three days after placing my order! I was even more pleased when both items I purchsase were more than I expected. Great quality and just perfect!
Order received in three days in spite of the fact that it was during the festive season. Goods look exactly as in picturesCourier used also efficient
I have bought several pants and shirts for my son. Quality and price is good. I ordered shirts for me but price for adults is very high. Shipping takes about 2 weeks usually.
First time i've ordered from NEXT DIRECT and the company didn't let me down.My order were mostly clothes for my two kids, lingerie for myself and bed covers. I receieved exactly what I ordered for-33 items total. Same colours as in the pictures.
The only issue was with Aramex Delivery, which didn't have to do anything with NEXT in this case. NEXT emailed me in about 17hrs with the shippment tracking number. However Aramex delayed the shipment and had to complain twice at their Customer Service. I got my order after 1 week.
Anyway, I will be definitely ordering more from NEXT DIRECT.
Such great quality, price and service. Ships within days of purchase. Couldn't be happier
Great site! I ordered some clothing for my baby boy and received my order in 6 days. This is a great success for deliveries to Russia, which was free, by the way. Quality was also very good. Will recommend it to everyone.
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