• NextDayPets

NextDayPets

Overview

NextDayPets has a rating of 1.8 stars from 109 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NextDayPets most frequently mention puppy mill, credit card, and application fee problems. NextDayPets ranks 102nd among Dog Breeding sites.

  • Service
    17
  • Value
    16
  • Shipping
    12
  • Returns
    8
  • Quality
    14

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
21
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • After no reply from the breeder, I messaged next day pets, and was ignored once again.
How would you rate NextDayPets?
Top Positive Review

“A HUGE Thank you!”

Jennifer S.
7/27/20

We are extremely thankful for next day pets.com! We had been searching for a puppy for quite sometime, and we were running into a lot of scam sites. The moment I called I spoke to a Tania M and she definitely reassured me that everything was going to be safe, documented and she always kept in contact with me! I have always said communication is key! I rate them 110%! We received Lemon Drop and she was excited and clean! Thank you for making our family unite during this pandemic year.

Top Critical Review

“HUGE SCAMMERS”

Deborah G.
4/9/23

Last year, after a long conversation with Next Day Poodles rep, Jasmine Henderson, I sent $500 via Zelle, as a down payment for the puppy I chose. Then came a flurry of shipping charges and other fees after I'd been told there were none. I'm a 68- yr old on Social Security, I could hardly afford the $500 but I honestly wanted the puppy for companionship. Jasmine Henderson refused to take my follow-up calls and, ultimately, I was out $500 for trusting Next Day Poodles. Don't make the mistake I did by trusting them … they have only bad intent to get your money SHAME ON YOU, you awful crooks.

Reviews (109)

Rating

Timeframe

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Reviews that mention popular keywords

day pets (26)
Thumbnail of user tabithap23
1 review
0 helpful votes
November 18th, 2020

Dealing with Next Day Pets was way easier than purchasing a puppy in person. I picked a beautiful Siberian Husky and he was delivered safely from Missouri to NY... literally days later. C&J's Happy Tails and Puppy Travelers out of Neosho were wonderful and kept me well informed every step of the way. The result was a beautiful blue eyed surprise bday gift for my husband. Thank you Next Day Pets!
Tabitha

Thumbnail of user ramseye3
1 review
1 helpful vote
May 28th, 2021

I purchased their service in January. Paid a one-time $25 fee and &5.95 to connect with a specific breeder. Found out today they have been charging me $5/ 2 weeks for some other service I don't recall signing up for. Additionally, these charges don't appear in my Nextdaypets.com account, but only in my credit card statements. I called to ask for a refund but got rejected, they said it was in the fine print of the payment agreement. Karen was very rude.

Update after Website's response:
I didn't "opt" to upgrade anything. After reading all the horrible reviews on this website and the better business bureau complaints (more than 25), it appears that the "upgrade" is in the fine print which is legal but sleezy. I didn; t get an email then or any sort of reminder in the following 5 months. Usually respectable companies send reminders of charges or payments posted to accounts, obviously this website is not. In their response they state "User accounts do not show applications or puppy match profiles." Why? Is this part of the scam to not show people what they are paying for?. Lastly, the customer support agent WAS NOT KIND. She was condescending, rude, constantly interrupted me, and refused to hear me out. I consent to share the audio of the phone call to show the world so don't say she was kind. I called her a "Karen" because anyone reading this review will understand what I mean by it. Again, a garbage business model. They scam thousands of people and make millions off this $5 biweekly charge, BE CAREFUL!

Tip for consumers:
Use but be very careful with what they charge you. Check your credit card statements every week.

Thumbnail of user dogsn
dogs n. – NextDayPets Rep

The customer called our Customer Support today inquiring about his charges. It was explained to him that on January 6,2021, he created a Puppy Match profile for a Samoyed puppy. He opt'ed to upgrade this profile. Upgraded profiles incur a biweekly $5 fee until you cancel. This is outlined on the payment page. An email is also sent to each customer with instructions on how to cancel. Due to email spam filters, we have no control if that email makes it to their Inbox or Spam/Junk. When calling our support line today, he successfully cancelled his profile and subscription via our automated service. He also submitted an application for 1 puppy on January 6,2021, as well. He then created a User account and upgraded and paid $5.95 for 30 days. This account allows one to contact all the nonsubscribing advertisers across our site. All 3 of these are different and not associated with one another. User accounts do not show applications or puppy match profiles. Ramsey was issued 2 refunds of $5 and was told he could expect to see these refunds post to his account in 2-4 business days. He then instructed he was calling his bank to dispute. The Customer Support agent was kind and answered all of his questions. He may not have liked her answers, but he was provided with accurate answers. The Customer Support agents name was Beth, not Karen. Calling someone a "Karen" because you do not like the response is really not kind. The agent was simply doing her job and answered his questions.

Thumbnail of user emilym100
1 review
11 helpful votes
September 22nd, 2016

After seeing numerous negative reviews about NextDaypets, I decided to make the drive and go with a different pup, be cautious

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Company Representative

Thumbnail of user dogsn
dogs n.
Typically does not respond to reviews

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