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Next

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Overview

Next has a rating of 1.68 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Next most frequently mention customer service problems. Next ranks 386th among General Apparel sites.

  • Service
    19
  • Value
    17
  • Shipping
    16
  • Returns
    15
  • Quality
    16
Positive reviews (last 12 months): 14.3%
Positive
2
Neutral
0
Negative
12
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Clearly they don't care about product quality or customer service or making right what they have wronged.
How would you rate Next?
Top Positive Review

“Went into next in Southend.”

Janet G.
11/26/23

Went into next in Southend on Friday to do some Christmas shopping. The young lady that served me was Rebecca. She was a star so helpful and pleasant nice to see an assistant actually smiling.Went above and beyond

Top Critical Review

“Fake images”

Dan A.
1/26/24

Ordered a waistcoat for my wedding. Image was a double breasted waistcoat with a floral pattern on the back. What was delivered was a single breasted waitcoat with a plain back and pattern on the inside. Spoke to customer services and their only solution was "we will refund you a discount to keep the one you have"... 30 mins later we chcked the website again and they had marked them all out of stock. Sneaky, lying you know whats... funnily enough the only other review is a one star from someone else who bought the same thing 3 days ago same day as us

Reviews (69)

Rating

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Reviews that mention popular keywords

customer service (18)
Thumbnail of user marciab476
1 review
3 helpful votes
June 12th, 2023

Firstly, my apologies as I should have written this last year December. Thank you so much Maxine - Next store West Bromwich, for locating my parcel which I collected and when I arrived home; couldn't find it. Tried to track my steps and came back to the store and told they couldn't find it. Much appreciated that you took the trouble to check the store room for me - bless you!

Thumbnail of user clairer38
20 reviews
19 helpful votes
January 27th, 2018

I honestly can't fault Next, I spend a fortune on there, literally 2 orders a week. Only once a return didn't go on and they sorted it and once a sale item I ordered never turned up and they let me have a brand new tracksuit from the new range for the sale price. I find them great.

Thumbnail of user ghadirg
14 reviews
13 helpful votes
May 14th, 2014

Color and the size true to description. Amazing item!

Thumbnail of user mikea48
22 reviews
117 helpful votes
November 5th, 2013

Have to say, shopping at Next in the high street can be stressful. If my size isnt in stock I'll always order online and get it within a couple of days. Helpful shop staff and online returns are a bonus. I like the layout of the site, well designed and easy to order. I wish all sites were this simple to use.

Thumbnail of user ethelj
7 reviews
27 helpful votes
May 14th, 2011

Next is a great place to buy clothes there are lots of great styles and great colours. You can even get furniture and electrical goods. Super.

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About the business

Shop the latest women's, men's and children's fashion plus homeware, beauty and more. Next day delivery and free returns available. Shop now!

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