Next

Used for the 1st and LAST TIME. Ordered 3 items, with a very short time I received an email saying that 2 of the items had been sent to the wrong depot, and they had refunded my delivery charge as an apology. Ok seems fair I thought. Except I have not received a refund and my emails questioning what has happened and why have not been answered. Do yourself a favour and shop elsewhere as I will be doing in the future. Sadly a minus option is not available for the rating

Ordered mothers day flowers, these have still not been delivered ( yesterday was mother's day) Terrible service from a company who I will jot use again and hope others do the same.

Die Qualität der Kleidung ist nicht schlecht, ich habe Sachen für Kinder und Erwachsene gekauft. Der Service ist schrecklich. Ich empfehle nicht

NEXT Glasgow, Buchanan galleries
Ruined Event, my trousers were supposed to arrive Friday after 1 o'clock I received a message that my parcel was ready to collect in the store but nobody had seen it in that store. Customer service said that they experienced a wee glitch and actually after receiving the text confirming that my parcel I ready to collect I always needed to wait 24 hours to collect it, Is it some kind of joke? Avoid as a covid-19

The Next website is abysmal, clunky, slow and badly managed, I ordered a tailored fit suit jacket, clicked on the link to purchase the trousers to find the matching trousers are slim fit, schoolboy errors and extremely annoying - taking my business elsewhere, the one star rating I have added is only because I cannot post this review without it

Next make it next to impossible ( no pun intended) to return in person because their website list stores that do not take returns ( most London stores listed are Reiss where you can collect an order but can't return, you only find this out once you have made the trip! As the website is wrong. So you will pay for delivery of clothes AND you will pay more if you want to return. And if you ring their customer services, you will get through to someone who speaks poor English and had less knowledge about how to return than you do. So don't bother go elsewhere

I ordered at the beginning of the year. Waited 15 weeks when it are the chair had no screw mechanism and the couch was 2 different shades of grey also quality of material and cushioning was not the best. I spoke to next who explained I would get compensated for the wait and encouraged me to order again and they would have the quality checked before delivery. I waited 12 weeks. It arrived and settee had exact same issues. During this delivery my floor was damaged. I was contacted by complaints department who were not the people previously dealing with this issue. She would not take responsibility for what they had told me because it wasn't her department. I was given option of taking a discount for a settee (extremely poor quality)or allow them to send someone out to see if they could match material. Said no because if I pay any money I would want a high standard they say they provide. I refused to order another one because it would take another 12 weeks and didn't want risk of this happening again. They allowed me to keep the settee until I could find another alternative. When everything was finally uplifted I was told there would be no compensation because I didn't reorder and they had given me option. So 8months later I'm left with stress and disappointment. They did send someone out to fix damage to floor but they were unable to bring it back to how it was initially. Disgusted I wouldn't encourage anyone to buy

I ordered beds with assembly and they came without assembly so we had to reschedule 4 days again to delivery and assembly with kids sleeping on the sofa after paying £1500 for the beds.

The management staff are so rude they should be dismissed I have been told to get out of shop I'm always moaning and the manager David called me a liar so I asked for cctv footage of the incident which I have every right to request but was told no
Maybe your manager needs to read the government legislation on this before he refuses a customers request as it's my right again very disappointed
I will never use this store again as I was told by Freddy to shop else where

I've called them multiple times on 3 different numbers to ask them about something and they kept declining the call and they used the excuse of "your signal is bad" which absolutely sounded so fake I won't take this F U NEXT.

I purchased product C90-998 from store, the first time I wore this item it ripped. I'd paid £38 which is a lot. I had the receipt so I went to return the shirt. Next refused for me to return it as they said I made the rip, this was very upsetting as I hadn't and I actually really liked the shirt. Very bad service from next.

EDIT: Since leaving this review, Next has exacerbated the issues and is harassing me continuously with weird/random text messages and emails. It has not refunded my original order or responded to my complaint. Emailing the CEO Mr Simon Wolfson was a waste of time as the response comes from the same incompetent complaints department. I am now having to take legal and regulatory action against this company. Simply from having placed an order correctly. Shop here at your own risk!

Placed a large order, added a new shipping address which was correctly showing at start of checkout but Next system decided to randomly select another shipping address at point of taking payment. It had nothing to do with Paypal. Immediately noticed on the confirmation email and called them (the most dreadful Indian call centre - you've been warned!) and then began the circus of trying to get the order cancelled. Took up an entire afternoon not to mention the stress involved due to dreadful handling in India. The next day I received an email saying cancellation is not possible despite calling them immediately, explaining the error was on their part and with dispatch/delivery still 6 days from that point. Emailed a complaint and so far have not received a response. This company has gone completely down the pan! It has no values and clearly doesn't give two hoots about its customers. I shopped here regularly in the past but I will not be shopping here again. It's just not worth the risk in case something goes wrong! And this has been the case with last two orders.

I am not sure Next know what they are doing. I ordered items online and as you would expect I thought I would get next day delivery as advertised but once I got to the pay section it came up 3-4 weeks…ok I said I can wait. Then 2 days later an email to say one of the items as become available and if they can take the money from my account by a certain date then they will send the items. Then i got an email to say they have the money but as yet no email mentioning when it will be delivered. Since then i have had 3 more items "supposedly on the way" but no confirmation of delivery.
So many emails but no items.
Disappointing to be honest and not what you expect from a big "name" store. Won't be ordering online from them again as I'm not convinced they know what they are doing

This is first time I've shopped with next online £110,it's been worst shopping experience ever had,staff are polite but lie,they don't know where parcel is they don't know when if it will be delivered, worst of all they've sent me several updates on delivery which have been made fantasy, 7 times I've had to phone next each time polite but haven't a clue when where goods are when if will be delivered, of course I will never buy from next again,and their choice of courier evri is hopeless more incompetent lies, both do not deserve honest customers,maybe they mean to be good,but can't carryout tasks they have to do,all this is total lack of care for customers.,tomorrow if no delivery after 8 days waiting I will need to request refund.

I write to warn everyone who wanna place any order from NEXT think TWICE! This company is the worst company I ever seen.
I have been a loyal NEXT VIP and Unlimited customer, I ordered over £******* with this company, they send out faulty and broken items so I returned items by their EVRI courier collection with tags and all in original packaging I had all the proof of online purchase and NEXT refused to refund me, I need to dispute each transactions with my bank and still in process. After I raised dispute with my bank, few days later NEXT sent two guys from agency to my home address with my private details and my family personal details as well all printed on paper obviously NEXT did a hard search without customer permission and they use camera recorded our faces and vehicles, they are threatening and harassing me and my family. NEXT are clearly using this as a way to avoid refunds which is absolutely disgusted! I will NEVER EVER shop with NEXT again, extremely rude staff ( Female Manager of BICESTER NEXT store), shocking online customer service, shame on them! Be prepare to deal with many phone calls, emails, worries, waste of time and losing your money if you wanna order from this SCUMBAGS company!

I have been a customer for over 20 years and spent thousands with Next. Now they have accused me of sending back a children's shirt instead of a man's blazer. They are adamant I have done this when even the colleagues in the store are saying that's impossible. I have complained for months that something is wrong in their warehouse as once I received a brand new pair of New Balance trainers in the box for a £29 item! They loved my honesty them and this has happened countless times, it they have now decided I am committing fraud and refuse to accept anything else! Never seen the children's shirt before. Would be very careful buying from Next now when return items I suggest you video record the stores. Not only have they charged me twice for the same item they have also charged me a so called investigation fee so I have lost out on £120. To add insult they have said another item has appeared as a flag. This has caused me much distress and anxiety and I will not stop until I receive and apology and my name cleared. I have asked for the CCTV of the store to be viewed and they have refused. Probably as it will prove I am innocent. BEWARE.

Last Year...2022...My Rate for NEXT INSURANCE for my Snowplowing Business increased from 2005.00 to 5200.00 with NO CLAIMS I only made 2200.00 last year...

I am a next account card holder. This years womens range is appalling. I wouldnt wear 95% of it if you paid me. Please... sack this awfull buyer. Its boring.drab. Cheap looking. Over priced cr.p.. What is going on!. I gave the benefit of the doubt throughout covid. Well you need to get your act together! Very poor. Im considering cutting up my card.!

Had a credit account, never missed a payment, always cleared quickly and then suddenly 'temporarily' restricted for no apparent reason (it's been a few months now and still in place). I'd paid for a years worth of unlimited delivery on the basis that the service would continue to be frictionless, won't be doing that again. Good job I'd cleared my entire balance ahead of this mystery restriction.

On top of that, the website now seems to be falling apart at the seams, errors when trying to access the account area, search not returning results despite accurate keywords, poor interface, especially on mobile. Weeks long delays on 'in stock' items I'd shut down my account if I didn't have to call them.

I'd rate them as 0 out of 5 if it were possible.

It was my first and of course my last experience with Next. I bought a jacket from their eshop. Although the transaction was successful and I was waiting for the confirmation for the order, instead I received an email informing me that due to technical reasons the order won't be processed and the money will be refunded. After 24 hours I contacted the customer care service. They said that the amount is temporarily blocked and that it would be refunded in 48 hours. One week later I'm still waiting...

I hope my review will help others avoid such unpleasant experience.

Wanted some more of the lovely Next harem pants, which I have bought often in the past - a light jersey, tapered at ankle. Found what I thought looked the same on line but what arrived was a poor quality, poor imitation, wide legs - not as good as the original. Won't bother buying Next on line again.

Ordered a jumper for delivery to store - guarenteed to arrive by 1pm on 6th May. Recieved an email at 7am on 6th May
"We're really sorry, but 1 item is going to be delayed, we should get these to you in the next few days". I logged into my Next account to see if there was any more information. The info in my account says "expected delivery by 28th September"!
1st and last time I shop at Next

Order delayed even though they stipulated that it would arrive on a certain day.
Never again will I purchase anything from this Cowboy Company.