nexogy

Unfortunately I have had a bad experience with receiving my commission payments on a timely basis, which quietly frankly deters me from referring new clients that I can easily do.

However after with Maria she has done an excellent job in calling back timely, following through on the issues thus making me want to work with you because of HER! As a previous hospital CEO this is the kind of person you want on your team.

Almost a year with the service and support has been always timely. I get responses in less than 24 hours and as soon as 45 minutes for some requests that I post to the support page. My calls are clear on solid connections as they should be, and the bandwidth needed for the calls is less than 1Mbps from my experience using 4 phones in a remote office with a speed of 1.5 Mbps down and 0.5 Mbps up. It's a good service to have locally.

I've been using this service for a couple of years, at the beginning it was kind of complicate to explain all my coworkers the many options that this virtual PBX provide, but thanks to their patience and one of a kind customer service, they help us understand how to improve communications with our customers.

The team as a whole have been great to work with. I had some frustration with one team member that was not prepared at the time we had scheduled a call. Other than that, everyone has been great to work with. We look forward to our relationship

In a world where we regularly beat our head on the desk with terrible customer service, I am amazed with the speed of your company's response to my problem. Your techs actually know what they are doing and get it done in record time, with a smile in their voice! Thank you, thank you, thank you!

Let me say that the reliability will keep me as a customer, they are reasonably priced and the ease of use is what we were looking for.
They may have overseas customer service, but who does not? Polite folks who speak above average english... no brainer... I have to rave a little about the set up - the tech who set us up was a wiz and very patient with our office staff... kudos nexogy..

Switched equipment out and so far the only issues we have had were rectified fairly quickly. So far so good.

We had initial problems with Nexogy when we converted from analog to VOiP... they worked hard to resolve the problems. There were some frustrating issues that took longer than I thought they should have taken to fix - BUT, when you do a price comparison - no other provider comes anywhere close to Nexogy's monthly rate. And, switching to VOiP from AT&T analog saved us nearly $200 a month. After several months with Nexogy, the initial problems were resolved and now almost 3 years later, we couldn't be happier with Nexogy and our monthly savings!

My customer service rep was really outstanding in dealing with my problem... was always available and helped me in all that he could. Thanks to him I was able to maintain a stable mind.

We have had Nexogy in our office for our phone system and services for the last two years and change. We are a law office here in Florida and my staff and I enjoy all of the features and capabilities. We had another carrier that we were using, a big one, and we saved thousands of $$$$ per year, and that was more than well worth it plus we got more features too. I have read some of the complaints on this site and I can tell you all that we have not experienced any of the issues that have been presented here. We like their services very much and would recommend them to others that are very much interested in saving money and getting more features than some of the larger carriers.

Requested the above change to marlene cabrera who responded almost immediately with confirmaition it had been organised

I don't have anything to say but good things about Lexi, excellent customer sevice, always there and quick to response to anything, willing to help and resolve the issue anytime I call.

We just became a client of Nexogy and our experience with the sales rep. And provisioning department has been very good. Like anything in life, there were some minor problems, but the most important part was the speed of resolution. We are very impressed with nexogy and their support team.