• New York & Company

New York & Company

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Overview

New York & Company has a rating of 1.23 stars from 57 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about New York & Company most frequently mention customer service, business days, and credit card problems. New York & Company ranks 2269th among Women's Clothing sites.

  • Service
    31
  • Value
    25
  • Shipping
    27
  • Returns
    29
  • Quality
    25
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
28
6
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Emails bounced back, no customer service staff, voicemails unanswered.
How would you rate New York & Company?
Top Positive Review

“New York is one of my favorite places to shop”

Diedre G.
6/22/22

50 percent of my wardrobe are New York & Company purchases. I have been a customer for 6 years or more, they may sometimes seem over priced on certain items but they also have some type of promotion going. And the clothing is all of good quality.

Top Critical Review

“Filed with BBB. Be warned.”

tiffany S.
9/9/21

Filed with BBB. Keep dragging feet on refund. They keep extending time for when they will give it to me. Excuse after excuse. Will not get supervisor. Done playing their games. Be warned. *additional info: They finally said they'll issue my refund (after getting BBB involved, coincidentally) but now they are taking the shipping amount out of my refund! They sent me the wrong item and I'm being penalized! What a joke of a company

Reviews (57)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (24)
Thumbnail of user diedreg2
1 review
1 helpful vote
June 22nd, 2022

50 percent of my wardrobe are New York & Company purchases. I have been a customer for 6 years or more, they may sometimes seem over priced on certain items but they also have some type of promotion going. And the clothing is all of good quality.

Products used:
mostly dresses but all clothing

Shipping
Quality
Thumbnail of user melbaa2
2 reviews
0 helpful votes
August 12th, 2018

New York and company is great, I have experienced the great value of this company and recommendations to everyone wanting to try something different.

Thumbnail of user rebekahb5
3 reviews
1 helpful vote
February 29th, 2016

New York & Co. Has classic designs that never go out of style. I love the quality and prices. I usually receive my online orders within a week.

Thumbnail of user jackil
6 reviews
12 helpful votes
May 24th, 2015

I love NY&CO they have nice clothes and great deals I will use this site to buy clothes often...

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About the business

Shop for women's clothes & accessories and find your perfect size online at the best price at New York & Company.

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