• NewspaperArchive

NewspaperArchive

Overview

NewspaperArchive has a rating of 1.41 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NewspaperArchive most frequently mention customer service, credit card, and search engine problems. NewspaperArchive ranks 501st among News Other sites.

  • Service
    15
  • Value
    16
  • Shipping
    1
  • Returns
    4
  • Quality
    14

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
4
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Emeline in customer service made it clear they stand behind the scam and refused to refund.
How would you rate NewspaperArchive?
Top Positive Review

“Great information”

Cathy F.
7/16/22

Found a lot of marriages, obits that were needed. Found out cousins marriages, divorces, births of children with DOB

Top Critical Review

“Nonexistent Customer Service”

Bruce M.
8/21/23

I was locked out of my account. I went to customer service but could not get anything other than a robot who could do nothing. I created a help ticket and ONE WEEK LATER I got an email from someone or thing posing as a human offering to help. He told me to clear my cookies and cache but that did no good. When I tried to respond to him, I just got sent to another robot. This is probably the worst experience I have ever had with a genealogy site. It's unbelievable! Ancestry has a newspaper site that works fine.

Reviews (59)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (21)
Thumbnail of user mrn1
12 reviews
55 helpful votes
May 26th, 2012

Having a recent need to research a celebrity from the 1950s, I needed an online newspaper archive. newspaperarchive.com is a U.S. based organisation that delivers what they claim: an archive of (mainly) U.S. newspapers from ancient (at least the 1920s) to more recent days. Their interface is a bit clunky, but navigable and their prices are vastly more reasonable than many similar sites. When I went to cancel my 12 month subscription early (because I had sucked down everything they had that I needed) they surprised me by saying that I could continue accessing the site until the subscription actually expired. I did appreciate that.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Search 5.6 billion genealogy records including newspaper articles, obituaries, marriages, births, passenger lists, arrests, divorces, war casualties and more.

Company Representative

Thumbnail of user christopherj145
Brad C.
Customer Service Manager
Typically responds within 24 hours

How do I know I can trust these reviews about NewspaperArchive?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about NewspaperArchive?