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NewspaperArchive has a rating of 1.41 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NewspaperArchive most frequently mention customer service, credit card, and search engine problems. NewspaperArchive ranks 501st among News Other sites.
This company responds to reviews on average within 24 hours
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Found a lot of marriages, obits that were needed. Found out cousins marriages, divorces, births of children with DOB
I was locked out of my account. I went to customer service but could not get anything other than a robot who could do nothing. I created a help ticket and ONE WEEK LATER I got an email from someone or thing posing as a human offering to help. He told me to clear my cookies and cache but that did no good. When I tried to respond to him, I just got sent to another robot. This is probably the worst experience I have ever had with a genealogy site. It's unbelievable! Ancestry has a newspaper site that works fine.
Have an account, search find what I am looking for but won't let me load it telling me I have to sign up for an account. Tried to cancel and then up but won't let me. I like this site and this is my first issue but there is no where to call only send email. Poor customer service
I must say that I had a good experience. I notice that the other reviews didn't bother to read the Terms and conditions as we all should when getting a contract. The agent was efficient and answered all the questions. Stop acting like children and read the fine print!
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Search 5.6 billion genealogy records including newspaper articles, obituaries, marriages, births, passenger lists, arrests, divorces, war casualties and more.
Hello Cheryl, we're sorry to hear you're experiencing a technical issue! We've implemented some new upgrades to our login process, however a small portion of our users have experienced the issue you're experiencing now. We're expecting to have the issue resolved by tomorrow, and we sincerely appreciate your patience as we work to resolve the issue.
If you continue to experience the issue, please email us at customerservice@newspaperarchive.com and we'll do our best to assist you.