• NewRockies Inc

NewRockies Inc

Overview

NewRockies Inc has a rating of 3.79 stars from 33 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewRockies Inc most frequently mention pro module. NewRockies Inc ranks 66th among Auto Parts sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Returns
    7
  • Quality
    9

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
5
See all photos

What reviewers want you to know

Positive highlights

  • The car is old and i love it, but the security was keeping it from starting.

Critical highlights

  • The installation instructions did not match the wiring on this car, particularly for the TDM connection.
How would you rate NewRockies Inc?
Top Positive Review

“Pro Module”

Tom U.
4/7/23

Ordered NewRockies Pro Module fall of 2022 for '02 GMC Envoy. It worked well for nearly 6 months then I started having pass key security issues again. Email NR and they told me what to check. Yup I had not secured one of the wires properly. Bingo I thought! But 2 months later the issue came back - light was on, wires were all secure. Oh no! Tell you what NewRockies is legit! Jack helped me the whole with helpful hints and then with a whole new replace Module. If you're having a pass key issue don't sweat it, buy a NewRockies Pro. They will guide you through installation and back their product. Life is good!

Top Critical Review

“Installation hell”

Lynn P.
9/11/23

For the last 10 days I have been trying to get clear instructions on how to hook this thing up. The instructions on the website for my truck are unclear. Jack, the answer guy is a complete JOKE. I keep getting partial answers, unclear answers, short, rude answers. Jack, you have to know WHAT I am asking so why can you not answer me clearly. I wish I had never bought this thing and if Jack cant get it done today I am sending it back. My nerves are shot...I sent it back. Return was the easiest thing about the whole experience.

Reviews (33)

Rating

Timeframe

Other

Reviews that mention popular keywords

installation instructions (4) car (10)
Thumbnail of user karlr76
3 reviews
3 helpful votes
October 5th, 2020

Modules do not work all the time, and tech support is terrible only can communicate with e-mail so when you have a problem could take days for a response and is real short and brief. Only reason I am giving two stars is because they have work for me in the past but not the last two times?

Products used:
moduel by-pass

Service
Value
Shipping
Returns
Quality
Thumbnail of user dh352
1 review
3 helpful votes
February 19th, 2019

After many attempts to bypass the VATS and dreaded 'Starting Disabled' message with the Pro Module, I finally returned it for a refund. The installation instructions did not match the wiring on this car, particularly for the TDM connection. Since returning it, my mechanic got the car running again by installing a new Passkey Decoder Module. I gave them 2 stars even though this module was not useful, because of the many efforts by Jack in tech support to try and make it work. Also, the refund process was quick and easy with a return PO Box in the US. This may work on some cars, but it didn't on mine.

Tip for consumers:
In order to avoid delays, be sure to ask questions and respond to support team thru their online support process.

Products used:
Pro Module

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

GM Security Systems are killing cars all over the US. Only solution is to disable them permanently. This is what NEWROCKIES Inc. is all about.

Company Representative

Thumbnail of user justinh107
Justin H.
Typically does not respond to reviews

How do I know I can trust these reviews about NewRockies Inc?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about NewRockies Inc?