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Newlightingdirect.co.uk has a rating of 1.34 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Newlightingdirect.co.uk most frequently mention credit card, and trading standards problems. Newlightingdirect.co.uk ranks 766th among Furniture sites.
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I would definately deal with them again. Although I do think they should have contacted us about the delay, but at least we were able to contact them and find out what status our order was. *IN SUMMARY* Their website is very useful. They give you all the dimensions and prices for each item, and also show the full range of matching products for each light. I would recommend newlightingdirect to anyone looking for lighting.
We ordered 3 lights on 2 Sept 2009 and all we have recieved since are the same letters others seem to have had which appear to be nothing but lies and excuses from this company. But no goods or refund. We are going to the small claims court on principle if it is not already too late. Save yourself a lot of grief and Do Not Get Involved with this company.
Hi
I have just heard from Consumer Direct regarding my complaint again NLD. They will be refering the matter to Trading Standards, but they act on volume complaints.
Please telephone ******* ******* to register your case.
When I telephone NLD I did manage to get to speak with Jason Pritchard who claims to be the sales manager. Tried to speak with accounts but he said they do not have a phone and are in a locked office?!
Told him we would commence legal proceedings the next day then followed this with an email. A few hours later they did reply and say that they had authorised a paypal refund. Paypal says it will take up to 7 days - so will wait and see.
Best wishes & good Luck everyone Fiona
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